Communicating with Impact

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Course Program

Communicating with Impact Training
Course in Melbourne

Even though we do it all the time, communicating is not as simple as it may seem. It is easy for your messages to be misinterpreted. It’s also a skill to ask questions in such a way that you find out exactly what you want to know. If you are an effective communicator, people are more inclined to listen and you’ll have a lot more influence. The good news is that you can learn communication strategies to become a skilled communicator!

This communication training will help you build strong relationships and get your messages across more persuasively. You will achieve more, both in your work and personal life.

Designed for

You; if you are interested in optimising personal communication and maximising influence.


In this Communicating with Impact course you will learn how to:

  • identify communication problems and overcome them
  • ask questions to get the information you need
  • build on your existing communication strengths
  • communicate taking personality differences into account
  • recognise and manage body language
  • give and receive effective feedback
  • craft short messages that get your point across.


The Communicating with Impact training may include (but is not restricted to) any of the following subjects:

  • the psychology of communication
  • active listening
  • giving and receiving feedback
  • communication barriers
  • non-verbal communication
  • personality styles
  • building trust and rapport
  • powerful messages in 30 seconds
  • personal action plans


350 Collins Street, Melbourne CBD


2 days: 9am – 5pm


$ 990 + GST
Lunch, course materials and certificate included.


  • Tuesday 8 and Wednesday 9 August 2017
  • Tuesday 14 and Tuesday 21 November 2017
  • Tuesday 27 and Wednesday 28 Feb 2018
  • Tuesday 15 and Tuesday 22 May 2018
  • Tuesday 7 and Wednesday 8 August 2018
  • Tuesday 13 and Tuesday 20 November 2018

Call us, or click here to book now

In-house Delivery

We also offer this communication skills course and our other Communication and Effectiveness courses as in-house training. We can tailor it to a one-hour or to a multi-day workshop, depending on your needs. Please call 1300 655 098 to discuss.

Download “Communicating Effectively” ICML_Communicating_with_Impact.pdf – Downloaded 629 times – 35 KB

Book This Course

Related Courses

Related Courses to
Communicating with Impact

Related Communication and Effectiveness Courses


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Managing Conflict
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For you if you are leading a team, are responsible for facilitating group processes, or want to develop your facilitation techniques to achieve tangible outcomes. Learn techniques and tools to manage meetings, workshops and group sessions towards clearly identified goals. A drawback of following this course may be that people will be asking you to manage their sessions, because you know how to achieve results.

Communicating with Impact (this page)
For you if you are interested in optimising personal and workplace communication, developing effective communication strategies and maximising influence. You’ll identify your natural communication style and build on your strengths.

Call us, or click here to book now

We also offer our communication skills courses and personal effectiveness courses as in-house training.
Click here to find out more about in-house training

Further reading:
Article on communication skills: Say “I”, not “You”
Article on influencing for leaders: Use Influence Instead of Your Title




I thought the course was a good introduction to effective communication and makes me want to learn more about myself and other courses. The course made me question my communication skills and reflect on the things I need to work on to improve communication pathways within our business eg clarity, importance of body language, feedback can be done in a discussion
Anita Kemp–Murri Health Group Pty Ltd

I enjoyed the course, it met my expectations of what I wanted to get out of it. I realise I will have to continue to work on my skills to achieve the results I want. The course was facilitated by Rose – she was very helpful and informative. I liked that if you didn’t know something, you were not made to feel inadequate
Jennie Anderson–Murri Health Group Pty Ltd

Highly recommend Rose as a Facilitator as she provided great exercises for demonstrating models and also prompted great discussions amongst my colleagues and I on how we implement these in the workplace
Lyn Cyrill–Melbourne Theatre Company

Great workshop which was flexible to our needs both before the sessions and during as concerns and questions were raised. Rose is a fantastic facilitator with a great wealth of experience and knowledge that helped our group to brainstorm ideas to resolve our existing issues and personal shortfalls
Eliza Neil–Melbourne Theatre Company

Rose is a great speaker that encouraged participation from everyone. Her content delivery was very good
Deborah Freeman – Eastern Health Clinical School

Rose was excellent! She has a lovely style is pleasant and great humour. She is very knowledgeable. Thank you Rose
Tanya Veronica – Eastern Health Clinical School

Rose was great, clear, very easy to listen to – I didn’t get bored or distracted The day went really fast with really relevant material and interesting topics
Anita Varga–PNORS Technology Group P/L

The course was interactive with solid direction and positive guidance. I loved how Rose had really delved into the pre course surveys and expected individual outcomes
Liz Askew–Accenture Autralia

Thanks for the workshop – I have gained a little more information on what I have already learned on courses like this one. Suzanne was fantastic and engaging – she shared good stories and demonstrations
The course provided relevant and useful information which was delivered by a professional trainer that is knowledgeable on the subject. Suzanne was able to understand various personalities and how to relate to each effectively without judgement
Suzanne was very energetic, practical and fun. Glad I could share with my team
Excellent workshop straight to the point, very easy going and relaxed atmosphere. I would recommend this course based on the relevant information provided by the facilitator, this is very useful
MaxNetWork Participants
The facilitator Suzanne was really brilliant, she tailored the workshop to our needs and whilst putting a lot of humour into her workshop, she certainly facilitated a very engaging and informative session. She covered dealing with various personality types both in the workplace and external clients, and without judgement determining their needs and expectations. Also approaching someone about a difficult issue and how to phrase that concern without offending that individual. It certainly enlightened me as to the different personality types and why they behave the way they do and what the individuals expectations are. Though only 4 hours I felt as though I learnt so much more out of it in a short timeframe, the information was concise and can be put into practice within the workplace. The training provider ICML did quite a bit of information gathering prior to our attendance to this workshop, having us complete a pre course survey and our expectations of the workshop. When we went into the training they had a broad understanding of our group dynamics, organizational background, clientelle and issues that we deal with in the workplace, which I felt added value to the whole experience.
Sue Kilpatrick–Goulburn Ovens Institute of TAFE