Courageous Conversations

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Course Program

Training course in Melbourne
holding difficult conversations

It’s daunting holding conversations with unpleasant messages and delivering difficult feedback. How do you tell a team member they’re not pulling their weight? What do you tell a supplier when they’ve lost a large contract? It’s not surprising most of us have the tendency to avoid potential conflict.

Holding courageous conversations means overcoming your internal barriers and skilfully addressing the issue rather than the person. In this course you’ll learn how to confidently address performance matters, deliver bad news, tackle difficult behaviour and resolve interpersonal issues.
 

Designed for

You; if you want to learn how to build a positive atmosphere and achieve positive outcomes in difficult situations with team members, your manager, colleagues, suppliers, customers or other stakeholders.
 

Outcomes

In this ‘difficult conversations’ course you will learn how to:

  • identify types of courageous conversations and conflict
  • overcome reluctance to have difficult conversations
  • build acceptance and achieve positive outcomes
  • manage different behavioural styles
  • give and receive feedback
  • diffuse emotions
  • choose and control the environment: timing, context, location
  • conduct successful performance management conversations
  • take the fierceness out of conversations.

Program

The session may include any of the following subjects:

  • difficult conversations
  • feedback
  • body language and tone
  • overcoming aversion to conflict
  • building trust
  • behavioural styles
  • models of conflict management
  • influence and persuasion
  • managing emotions.

Location

350 Collins Street, Melbourne CBD
 

Duration

1 day: 9am – 5pm
 

Investment

$ 540 + GST
Lunch, course materials and certificate included.
 

Dates

  • Tuesday 18 July 2017
  • Thursday 19 October 2017
  • Wednesday 21 February 2018
  • Wednesday 4 July 2018
  • Tuesday 16 October 2018

 
Download our Top 10 Courageous Conversations Tips.
 

Call us, or click here to book now
 

In-house Delivery

You come to us or we can come to you: we also offer this difficult conversations training course and our other Communication and Effectiveness courses as in-house training. We will tailor it to a one-hour or to a multi-day workshop, depending on your needs. Please call 1300 655 098 to discuss.
 

Download “Courageous Conversations” ICML_Courageous_Conversations.pdf – Downloaded 241 times – 34 KB

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