Training course in Melbourne
holding difficult conversations
It’s daunting holding conversations with unpleasant messages and delivering difficult feedback. How do you tell a team member they’re not pulling their weight? What do you tell a supplier when they’ve lost a large contract? It’s not surprising most of us have the tendency to avoid potential conflict.
Holding courageous conversations means overcoming your internal barriers and skilfully addressing the issue rather than the person. In this course you’ll learn how to confidently address performance matters, deliver bad news, tackle difficult behaviour and resolve interpersonal issues.
You; if you want to learn how to build a positive atmosphere and achieve positive outcomes in difficult situations with team members, your manager, colleagues, suppliers, customers or other stakeholders.
In this ‘difficult conversations’ course you will learn how to:
- identify types of courageous conversations and conflict
- overcome reluctance to have difficult conversations
- build acceptance and achieve positive outcomes
- manage different behavioural styles
- give and receive feedback
- diffuse emotions
- choose and control the environment: timing, context, location
- conduct successful performance management conversations
- take the fierceness out of conversations.
The session may include any of the following subjects:
- difficult conversations
- body language and tone
- overcoming aversion to conflict
- building trust
- behavioural styles
- models of conflict management
- influence and persuasion
- managing emotions.
350 Collins Street, Melbourne CBD
1 day: 9am – 5pm
$ 540 + GST
Lunch, course materials and certificate included.
- Tuesday 18 July 2017
- Thursday 19 October 2017
- Wednesday 21 February 2018
- Wednesday 4 July 2018
- Tuesday 16 October 2018
Download our Top 10 Courageous Conversations Tips.
You come to us or we can come to you: we also offer this difficult conversations training course and our other Communication and Effectiveness courses as in-house training. We will tailor it to a one-hour or to a multi-day workshop, depending on your needs. Please call 1300 655 098 to discuss.
Related Courses to
Related Management and Communication Training Courses
This course will show you how to inspire your team to do their best through a process of performance management. They will be thankful for the clarity, direction and feedback you provide!
Call us, or click here to book now
For you if you require new and effective ways to resolve conflict. Learn how to quickly identify a communication problem and respond with highly effective conflict management strategies. You will learn how to identify, manage and respond to different communication styles. Learn how to turn difficult situations into positive outcomes!
Influencing and Negotiating Skills
For you if you prefer inspiring and motivating rather than using authority. Learn how to build trust and rapport and make people want to do things for you rather than follow orders. Build respect and achieve more.
For you if you want to be more confident and to learn how to say ‘no’ without affecting your relationships. This course is for those who want the skills to effectively handle overbearing people and deliver confident and assertive messages.
Essential Leadership Skills
You’ll learn how to work effectively; from making plans to managing your time. In addition, you’ll get a foundation in people management: learning how to build trust and motivate your team members.
This course is for you if you are now or soon will be managing one or more people. Click here for more information
You will build your self-awareness and self-leadership. Further, this course will help you set the foundations for inspiring and motivating team leadership.
This course is for you if you have management experience and are ready to develop further as a leader. Click here for more information
Coaching for Performance
Coaching skills are crucial for effective people management. Instead of telling your team what to do, you make them self-driving and let them take charge of their own performance and improvement.
This course is for you if you have a managerial role and want to build your coaching capabilities. Ideally you will have followed a foundation leadership course in the past and have leadership experience. Click here for more information
We also offer our communication skills courses and personal effectiveness courses as in-house training.
Click here to find out more about in-house training