ICML training courses > Communication and interpersonal skills > Emotional intelligence
Successful people are often set apart not by their IQ, but by their EQ; their Emotional Intelligence. Emotional Intelligence is the ability to recognise and manage emotions. Many extraordinary people are successful because they have the ability to connect with others at a personal and emotional level.
This training program will help participants to develop their EQ and take full ownership of their emotions, to enable them to influence others and succeed.
This emotional intelligence course, delivered all over Australia including Sydney, Melbourne and Brisbane, is designed for anyone wanting to be more effective in work and life relationships by better understanding and managing emotions.
In this communicating with emotional intelligence course participants will learn how to:
We deliver our training programs either through:
Delivering an Emotional Intelligence training program as an in-house workshop is economical and effective. We can deliver your emotional intelligence course in Sydney, Melbourne, Brisbane or any other location in Australia or overseas.
We boost your return on investment because we tailor the training experience:
We also coach individuals to build their Emotional Intelligence skills.
Ask us how we can tailor the program to suit your needs:
The most important predictor for leadership success is not intelligence; it is emotional intelligence. Some EI keywords are empathy, listening skills, understanding emotions, regulating own emotions and optimism. We can develop Emotional intelligence. Our emotional intelligence course in Sydney and all over Australia, including Melbourne and Brisbane, EI training and coaching for leaders targets and builds the critical success factors for great leadership. Ask us how.
EQ is essential for delivering superior customer service. Emotions can run high. We teach representatives to control their own emotions and use techniques to manage customers’ emotions. After our emotional intelligence course or EI training for customer service and call centre staff, your team will build better relationships and manage situations of conflict with agility. Ask us how.
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Great facilitator – really honest and vibrant and worked the room really well so everyone participated and got involved.
Thank you for an informative and interesting day that was really insightful. Justine was great, really energetic and engaging and it was enjoyable to participate.
It was a great course and the facilitator was excellent. I thoroughly enjoyed this session and plan to encourage my team members to register - very valuable use of information shared.
A hands-on, no-nonsense course that enabled all participants – government, corporate, non-profit – gain practical skills to hone emotional intelligence. I’ve walked away with brain brimming.
ICML provided us with fantastic and responsive information. The course gave me the ability to recognise what my emotions are telling me. Rose was terrific. She was knowledgeable and very interactive. She made the session fun and applied examples to real life situations.
I really love how engaging and comforting Suzanne is in her courses. This is the second course I have attended and I learn so much each time. Thank you Suzanne for the way you engage with everyone and make us all feel good. I really enjoyed this session and learnt so much about being in situations and approaches to think about before taking action.
Thank you very much for presenting today at our offsite. Maggie really had the group engaged and the feedback is very positive. It’s a fascinating subject. I appreciate what a great job you did. Thanks!
Suzanne was awesome. I could listen to her all day. Relatable, knowledgeable. Thanks! Recommending to the team.
I cannot speak highly enough of the content, the importance in our roles, or the relevance to our team right at the moment. Application within and beyond professional roles. Very relevant and entirely appropriate delivery – the content and the facilitation itself.
Being a trainer and attending a workshop, is like being a Chef and eating at someone else’s restaurant. You would assess every aspect. Simply put, end of the day the participants wanted more… there was never a dull moment, my jaw bone hurts after laughing and smiling all day, at the same time we had so many light bulb moments, that we lost count.
Simon did a great job tailoring the content to the management team. Very interactive and Simon has great knowledge of this topic.
Suzanne was fantastic, inclusive, interactive and clear. Highly recommend it, as I learnt a lot with the way Suzanne approach this training. The workshop will help me in my everyday life as well as work. If I can work on my own EI then I can successfully understand others. I loved the way it was delivered: the scenarios used were great.
Suzanne provided a really interesting course and I learnt a lot about different strategies of how to deal with different situations and people. It was very interactive, as I heard real life experiences which helped me understand better what emotional intelligence is.
Rose was full of knowledge, additional reading & websites. The course was enjoyable and met my expectations on both day.
Justine was excellent, friendly, strong and engaging. A great mixture of conversation and activity. I already had a strong understanding of personality types and EQ but learnt a lot more about how they all interact and how to develop by acknowledging them.
Suzanne has a refreshing comical approach to ensure the participants reach their learning outcomes. Kept our interest and made it real and personal. Thank you!
I liked all the scientific aspects of the course and the practical assessments. It was really easy to understand and the content was clear. I found the reading and the running of each segment very useful. My awareness and understanding of Emotional Intelligence has helped me to understand a lot more about human behaviour and why we do what we do.
Rose was brilliant! So much course work to get through in a short time frame but it remained interesting and engaging. I found the interactive nature of how Rose ran through the course work really effective.
Emotional Intelligence is a wonderful program that all staff should undertake to better understand not only how their emotions can have an impact on business, but their customers and colleagues as well. Justine is really engaging and a pleasure to learn from. She spoke about emotional intelligence in an easy to digest way and she used excellent examples.
The program moved me from a theoretical understanding of the topic to what EI actually meant and looks like and feels. It is only with this insight do I feel able to implement some of the learnings (baby steps) into how I relate to others. Thank you Suzanne – it was spectacular..
Amazing session that built an understanding and appreciation of the Genos tool, but also helped build great team environment and path forward. In two days Justine changed the whole outlook of the team.
Justine was engaging and the take-away handouts will be useful. This training was also very informative and eye opening. I have learnt a lot about how to listen and respond to clients.
Highly recommend ICML for personalised and personable training needs. The course was impactful, effective and provided action points for all members to take away and improve upon. Great investment!
Rose was genuine, happy and a natural facilitator. She gave honest and meaningful feedback. The course was practical, important and tangible to many situations. There were a lot of great insights and techniques.
Great program. Well organised presentation. Maggie is an awesome facilitator.
Do you have any questions about Emotional Intelligence course in Sydney and all over Australia, including Melbourne and Brisbane, or the Emotional Intelligence training you’d like to ask? Do it here. One of our trainers will answer on the page and we’ll let you know by email when we post the response. We aim to come back to you within a few business days. If you need more urgent advice, try our chat at the bottom of the page.