Managing Conflict

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Course Program

Managing Conflict Course
in Melbourne

Conflict is normal. Everyone has different interests and agendas. In addition, common miscommunications can easily lead to tension and conflict.

This managing and resolving conflict training will help you recognise the early signs of conflict and give you tools to effectively deal with it. You will feel confident to negotiate difficult situations and turn them into positive outcomes. After completing this training, conflict will be something you manage and make the most of, not something you avoid.

Designed for

You; if you require new and effective ways to resolve conflict.


In this managing conflict and conflict resolution course you will learn how to:

  • rapidly identify situations and stages of conflict
  • change yourself to change others
  • improve positive information flow through verbal and non-verbal communication
  • use effective techniques for intervention
  • strengthen trust and morale amongst staff
  • manage rather than avoid conflict!


The conflict management training may include (but is not restricted to) any of the following subjects:

  • understanding interaction and conflict
  • types of conflict
  • spontaneous and reflective action
  • self-awareness and building trust
  • methods of conflict resolution
  • the role of communication in conflict
  • changing yourself
  • managing anger
  • intervening in a conflict
  • personal action plans


350 Collins Street, Melbourne CBD


1 day: 9am – 5pm


$ 540 + GST
Lunch, course materials and certificate included.


  • Tuesday 24 October 2017
  • Wednesday 7 March 2018
  • Wednesday 27 June 2018
  • Tuesday 23 October 2018

Call us, or click here to book now

In-house Delivery

We also offer this managing conflict course and our other Communication and Effectiveness courses as in-house training. We can tailor it to a one-hour or to a multi-day workshop, depending on your needs. Please call 1300 655 098 to discuss.

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Book This Course

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Call us, or click here to book now

We also offer our Communication and Effectiveness Courses as in-house training.
Click here to find out more about in-house training




Suzanne was great – her stories were beneficial to understanding the content. Excellent course. Suzanne is great
Jenette Jenkins–Momentum Energy

Course went above and beyond my expectations – particularly addressing behavioural management principals. “OPRAH of Conflict” – your training is fabulous. I would recommend this to anyone wanting awareness to relationships of any kind.
Adam Ballard–Momentum Energy

Everything that was covered in the past two days was extremely relevant and effective. Helps me see others differently and how I am responsible for my own actions. Suzanne was absolutely fantastic. Engaging, motivational and allows you to think outside the box. I really appreciate the input and true experiences shared. Everything was applicable and has influenced me to be a better communicator!
Janice–Momentum Energy

Suzanne was an excellent facilitator – actually the best trainer I have ever been in a group with. The course content was excellent – absolutely exceeded my expectations. Suzanne is a legend, puts people at ease – explains scenarios with interaction and relevant stories – such a pleasure. Thank you. I wish it went for 5 days!
Anastasia Paterakis–Momentum Energy

Suzanne was engaging, informative and innovative in her training style. I would recommend this course to others wanting to improve their skills in understanding how others tick and manage conflict.
Paige Hayward–NAB

Exceeded my expectations. I was originally nervous of what may unfold in the course but it was a safe, fun environment. Suzanne has a brilliant understanding of the participants and all the stories are relevant and tailored to each of us. Would highly recommend the course to anyone that works with people.
G Spiller–Golden Plains Shire Council

Great presenter, well run, enjoyable. I would recommend the course because some points are to be learnt.

Very handy information and well presented.

It was fun & informative, a great tool to use in every day life.

Facilitator was good, got everyone involved.

Very knowledgeable!