Sales Training Courses and Customer Service Training Courses Melbourne

 

Sales and Customer Service
Courses – Overview

Essential Selling Skills – 2 + 1 Day Course
For you if you work in a position where you need to sell and have little or no experience, or if you want to refresh your knowledge of the essentials. You will win more sales because you will learn how to gain a deep understanding of what your customer needs. Learn the essentials of negotiation.
 

Developing Business – Finding New Customers – 1 Day Course
For you if you want to be (more) successful in finding new customers or would like tips, tricks and tools to develop new business. This Developing Business course will help you win valuable new customers and feel more comfortable about cold calling.
 

Sales Proposals and Presentations – 1 Day Course
For you if you want to brush up your skills in writing and presenting proposals. You will learn to clearly define the end goal first and work you way back from there. Learn tips and tricks to write in an engaging and effective way and how to present with persuasive power!
 

The Psychology of Building Client Relationships – 1 Day Course
For you if you interact with clients and want to communicate more effectively, create better trust and increase your influence. This Psychology of Building Client Relationships course is not about tricks or quick fixes. This one day client relationship building course will help you understand what it takes to build enduring and trusting relationships with your customers.
 

Negotiating Skills – 2 Day Course
For you if you are in a role where you need to reach agreements with people internal or external to your organisation, and you want to sharpen up your negotiation skills. This intensive and challenging negotiation skills course will give you the confidence, skills and tactics to negotiate constructively and successfully with internal and external parties.
 

Customer Service Excellence – 1 Day Course
For you if you deal with internal and external customers, either in person or over the phone and strive for excellence in customer service. You will learn that customer service is an attitude, not a department. You will leave this Customer Service Excellence training feeling more confident and energised to deliver great service to internal and external customers.
 

Delivering Sales Training Courses and Customer Service Training courses for Melbourne organisations is what we love doing. If you need to get training for you or your team in effective selling skills, call us to discover how we can help you get the right course to suit your needs.

ICML – Sales and Customer Service Courses Melbourne.