Customer Service Excellence

Public 1 day customer service skills course

Are you sure you always make the right impressions with customers? Are you confident, assertive and effective every time in your dealings with difficult customers? Do you feel you impress your customers every time you contact them? If not, join us mere mortals in this Customer Service course.

You will learn that customer service is an attitude, not a department. You will leave this Customer Service Excellence training feeling more confident and energised to deliver great service to internal and external customers.
 

Designed for

You; if you deal with internal and external customers, either in person or over the phone, and strive for excellence in customer service.
 

Outcomes

In this Customer Service Excellence course you will learn how to:
• Manage the impressions you make on clients
• Identify your customers’ needs
• Use outstanding customer service to keep clients coming back
• Generate goodwill through person-to-person customer service
• Provide exceptional customer service over the phone
• Connect and communicate with customers through email
• Manage difficult situations and challenging customers
• Manage conflict
• Take your client service skills to a whole new level!
 

Program

This Customer Service Excellence training may include (but is not restricted to) any of the following subjects:
• Definition of customers and customer service
• Maximising the impressions you make
• Identifying and addressing customer needs
• Generating return business
• Person-to-person customer service
• Customer service over the phone
• Customer service by email
• Resolving issues with difficult customers
• Dealing with difficult situations
• How to WOW your customers every time!
• Personal action plans
 

Location

Melbourne CBD
 

Duration

1 day
 

Investment

$ 495 + GST for non-members
$ 445 + GST for ICML members
 

ICML Members enjoy a 10% price discount
Click here to learn more about ICML Membership
 

Dates

• Fri 16 September 2011
• Fri 17 February 2012
• Thurs 3 May 2012
 

Call us, or click here to book now
 

We also offer this excellent client service course and our other Sales and Customer Service courses as in-house training.
Click here to find out more about in-house training