Customer Service Excellence

Download “Customer Service Excellence” ICML_Customer_Service_Excellence.pdf – Downloaded 298 times – 33 KB

Course Program

Customer Service Training
Course in Melbourne

Are you sure you always make the right impressions with customers? Are you confident, assertive and effective every time in your dealings with difficult customers? Do you feel you impress your customers every time you contact them? If not, join us mere mortals in this Customer Service course.

You will learn that customer service is an attitude, not a department. You will leave this Customer Service Excellence training feeling more confident and energised to deliver great service to internal and external customers.
 

Designed for

You; if you deal with internal and external customers, either in person or over the phone, and strive for excellence in customer service.
 

Outcomes

In this Customer Service Excellence course you will learn how to:

  • manage the impressions you make on clients
  • identify your customers’ needs
  • use outstanding customer service to keep clients coming back
  • generate goodwill through person-to-person customer service
  • provide exceptional customer service over the phone
  • connect and communicate with customers through email
  • manage difficult situations and challenging customers
  • manage conflict
  • take your client service skills to a whole new level!

Program

This Customer Service Excellence training may include (but is not restricted to) any of the following subjects:

  • definition of customers and customer service
  • maximising the impressions you make
  • identifying and addressing customer needs
  • generating return business
  • person-to-person customer service
  • customer service over the phone
  • customer service by email
  • resolving issues with difficult customers
  • dealing with difficult situations
  • how to WOW your customers every time!
  • personal action plans

Delivered in-house

We deliver this customer service training in-house to your team. We can tailor the course to your organisation or fully customise it to fit your needs. Call us on 1300 655 098 to talk to us about the options and fees.
 

Duration

This course can be delivered as a 1-hour introduction or a two-day workshop and everything in between. In one day we can create a powerful customer service learning experience for your team.
 

Download “Customer Service Excellence” ICML_Customer_Service_Excellence.pdf – Downloaded 298 times – 33 KB

Related Courses

Sales Training Courses and Customer Service Training Courses Melbourne

 

Sales and Customer Service
Courses – Overview

Essential Selling Skills – In-house Course
For you if you work in a position where you need to sell and have little or no experience, or if you want to refresh your knowledge of the essentials. You will win more sales because you will learn how to gain a deep understanding of what your customer needs. Learn the essentials of negotiation.
 

Developing Business – Finding New Customers – 1 Day Course
For you if you want to be (more) successful in finding new customers or would like tips, tricks and tools to develop new business. This Developing Business course will help you win valuable new customers and feel more comfortable about cold calling.
 

Sales Proposals and Presentations – 1 Day Course
For you if you want to brush up your skills in writing and presenting proposals. You will learn to clearly define the end goal first and work you way back from there. Learn tips and tricks to write in an engaging and effective way and how to present with persuasive power!
 

The Psychology of Building Client Relationships – In-house Course
For you if you interact with clients and want to communicate more effectively, create better trust and increase your influence. This Psychology of Building Client Relationships course is not about tricks or quick fixes. This one day client relationship building course will help you understand what it takes to build enduring and trusting relationships with your customers.
 

Negotiating Skills – 2 Day Course
For you if you are in a role where you need to reach agreements with people internal or external to your organisation, and you want to sharpen up your negotiation skills. This intensive and challenging negotiation skills course will give you the confidence, skills and tactics to negotiate constructively and successfully with internal and external parties.
 

Customer Service Excellence – In-house Course (this page)
For you if you deal with internal and external customers, either in person or over the phone and strive for excellence in customer service. You will learn that customer service is an attitude, not a department. You will leave this Customer Service Excellence training feeling more confident and energised to deliver great service to internal and external customers.
 

Delivering Sales and Customer Service Training for Melbourne organisations is what we love doing. If you need training for you or your team in effective selling skills, call us to discover how we can help you get the right course to suit your needs.

ICML – Sales and Customer Service Courses Melbourne.

Testimonials

What clients had to say about some of our in-house
Customer Service Skills courses:

 
Paul Turner from ZyNet explains why he chose ICML for the in-house workshop Managing Time and Client Communication and why it was so effective for Zynet’s customer satisfaction scores:
 

  

Adam Ballard, Quality Assurance Manager from Momentum Energy talks about the impact ICML’s ‘Engaging Clients for Success’ program had on client satisfaction metrics:
 

  

I found the course to be very useful and relatable to experiences in our own organisation. I left the course feeling more comfortable to deal with any type of customer, no matter their attitude.
Stuart–Animal Aid
 
Deb was positive, entertaining and very informative. She has professional organisation and style and was very responsive to participants. I could not suggest any improvements to the workshop; it was great!! I would recommend the course to most work places, as the concepts are beneficial everywhere you deal with external or internal clients.
Kate–Animal Aid
 

Superb facilitator, engaging, relevant and positive. Many thanks for a great day
Paul–Maxsum Solutions
 

Deb was great and addressed key learning expectations of each person in the group.
Ingrid–Oxfam Australia
 

Deb was a great facilitator, with a measured approach that allowed space for questions and feedback, with within time constraints.
James–Animal Aid
 

I really enjoyed Deb’s style of facilitation. She remained on track and focused, while covering issues important to our group. I enjoyed the participation aspect and appreciated Deb’s ability to keep us on track while not restricting discussion. Well done Deb!!
Jenny–Animal Aid
 

I learned a lot, felt it was very beneficial to my career. I would recommend it to anyone needing help in customer service. The course was great, helpful and it was easy to interact with the trainer and other people.
Demi–Animal Aid
 

Our facilitator was a great mix of interactive and participative learning as well as lots of her own experiences. She managed the group well and was very well prepared.
Nell–Animal Aid