The Psychology of Building
Client Relationships

Download “The Psychology of Building Client Relationships” ICML_Psychology_Building_Client_Relationships.pdf – Downloaded 354 times – 33 KB


 

Course Program

Building Client Relationships Training
Course in Melbourne

Better one client on the books than ten on the prospect list. Building and maintaining client relationships is easier when you understand the psychology of relationships, trust and influence.

This Psychology of Building Client Relationships course is not about tricks or quick fixes. This training will help you understand what it takes to build enduring and trusting relationships with your clients.
 

Designed for

You; if you interact with clients and want to communicate more effectively, create better trust and increase your influence.
 

Outcomes

In this client relationships development course you will learn how to:

  • use the rules of likeability to your advantage
  • use positive influences on relationships to build strong customer connections
  • be more self-aware and ask for feedback
  • build trust through opening up about yourself
  • use communication strategies to build client relationships and influence
  • confidently hold engaging conversations with clients
  • effectively build and maintain a network
  • build trusting and sustainable customer relationships!

Program

The Psychology of Building Client Relationships training may include (but is not restricted to) any of the following subjects:

  • the twelve rules of likeability
  • forming relationships
  • self-awareness and feedback
  • asking and listening
  • influencing skills
  • verbal and non-verbal communication
  • small talk, mingling
  • networking
  • personal action plans

Delivered in-house

We deliver this client relationship building course in-house to your team. We can tailor the course to your organisation or fully customise it to fit your needs. Call us on 1300 655 098 to talk to us about the options and fees.
 

Duration

This course can be delivered as a 1-hour introduction or a two-day workshop and everything in between. In one day we can create a powerful client relationship building learning experience for your team.
 

Download “The Psychology of Building Client Relationships” ICML_Psychology_Building_Client_Relationships.pdf – Downloaded 354 times – 33 KB


 
Feel free to give us a call on 1300 655 098 for more information
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Related Courses

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Sales and Customer Service
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The Psychology of Building Client Relationships – 1 Day Course (this page)
For you if you interact with clients and want to communicate more effectively, create better trust and increase your influence. This Psychology of Building Client Relationships course is not about tricks or quick fixes. This one day client relationship building course will help you understand what it takes to build enduring and trusting relationships with your customers.
 

Negotiating Skills – 2 Day Course
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Delivering Sales and Customer Service Training for Melbourne organisations is what we love doing. If you need training for you or your team in effective selling skills, call us to discover how we can help you get the right course to suit your needs.

ICML – Sales and Customer Service Courses Melbourne.

Learning Method

Learning Method

We follow the ICML learning model

Learning can be hard. At ICML we realise this and therefore we try to make our sessions as interactive and engaging as we can. Don’t expect ‘chalk-‘n-talk’ sessions at ICML. Our facilitators are just that: they facilitate, they don’t teach. Our expert facilitators are highly experienced in getting the very best out of you. We use the latest scientific insights and translate them to highly practical everyday application in the workplace.
 

Working in small groups of minimum 5 and maximum 14 people means that the group has just the right size for great interaction, group discussions and personal attention. The facilitator aims to tailor the course specifically to each group.
 

For more information on our learning model, click here