The Psychology of Building Client Relationships

Public 1 day client relationship development course

Better one client on the books than ten on the prospect list. Building and maintaining client relationships is easier when you understand the psychology of relationships, trust and influence.

This Psychology of Building Client Relationships course is not about tricks or quick fixes. This training will help you understand what it takes to build enduring and trusting relationships with your clients.
 

Designed for

You; if you interact with clients and want to communicate more effectively, create better trust and increase your influence.
 

Outcomes

In this client relationships development course you will learn how to:
• Use the rules of likeability to your advantage
• Use positive influences on relationships to build strong customer connections
• Be more self-aware and ask for feedback
• Build trust through opening up about yourself
• Use communication strategies to build client relationships and influence
• Confidently hold engaging conversations with clients
• Effectively build and maintain a network
• Build trusting and sustainable customer relationships!
 

Program

The Psychology of Building Client Relationships training may include (but is not restricted to) any of the following subjects:
• The twelve rules of likeability
• Forming relationships
• Self-awareness and feedback
• Asking and listening
• Influencing skills
• Verbal and non-verbal communication
• Small talk, mingling
• Networking
• Personal action plans
 

Location

Collins Street, Melbourne CBD
 

Duration

1 day: 9am – 5pm
 

Investment

$ 540 + GST for non-members
$ 486 + GST for ICML members
 

ICML Members enjoy a 10% price discount
Click here to learn more about ICML Membership
 
Lunch and course material included.
 

Dates

• Fri 19 October 2012
• Fri 13 May 2013
 

Call us, or click here to book now
 

In-house Delivery

We also offer this building client relationships course and our other Sales and Customer Service courses as in-house training. We can tailor it to a one-hour or to a multi-day workshop, depending on your needs. Please call 1300 655 098 to discuss.