ICML training courses > Communication and interpersonal skills > Conflict management training
Conflict is common. Everyone has different interests, opinions and agendas. In addition, common miscommunication can easily lead to tension and conflict. If unaddressed, it can be detrimental to relationships, workplace productivity and sense of well-being.
This conflict management training course will help participants recognise the early signs of conflict and give them tools to effectively deal with it. They will feel confident to manage difficult situations and turn them into positive outcomes.
This Managing Conflict training course is designed for anyone requiring new and effective ways to manage and resolve conflict.
In this conflict management course participants will learn how to:
We deliver our training programs either through:
Delivering a conflict management and conflict resolution training in Melbourne or other areas in Australia as an in-house program is economical and effective. We boost your return on investment because we tailor the training experience:
We also coach individuals to build conflict management and resolution skills. Ask us how we can tailor the program to suit your needs:
We regularly deliver one-on-one conflict resolution training in sessions devoted to managing conflict situations. After identifying the issues we systematically work with the coachee towards building skills and behaviours that assist in identifying, managing and resolving conflict. Sometimes we achieve our goals in an individual session. Sometimes we utilise a number of sessions to achieve satisfactory results. Some of our conflict management course facilitator-coaches are Organisational Psychologists, who are trained in helping people understand deep-underlying drivers of behaviour.
Our expert mediators are highly skilled in working with you to resolve workplace conflict situations. Our professional mediators assist participants in identifying the issues and the root causes. Through a coaching style of mediation, we will help participants and organisations resolve disputes. With the recently introduced Work Health and Safety legislation, employers have the obligation to protect their employees from conflict, bullying and harassment. Early intervention will help employers avoid costly and unnecessary escalation of conflict in the workplace. Our mediators will help ensure a safe environment for employees and thereby improve morale, productivity and your bottom line.
We deliver in-house conflict management training courses in Brisbane, Melbourne, Sydney, Adelaide, Perth, Canberra and Darwin and regional areas. We are able to tailor to any needs relating to the conflict management course. Some examples of how we have customised programs:
Because everyone gets busier and busier, we deliver shorter and sharper conflict management training sessions. We will be able to build a higher level of skill and confidence in a full day compared to in a two-hour session. Nevertheless, we may be able to focus on your most important objectives and deliver a program as a Skill Shot. A Skill Shot is a short interactive presentation or workshop. We are also happy to discuss combining multiple conflict management training sessions in Brisbane or any other location in Australia or overseas. Tell us about your goals and we’ll design a program to achieve your critical outcomes, often at no or limited customisation costs.
Dealing with conflict at work instead of avoiding it is one of the big challenges for managers, frontline leaders, supervisors and team leaders. Hardly anyone likes it, but facing and resolving conflict is a core skill. In this Conflict Resolution skills for leaders training program for managers, we are able to include:
No workplace is without unreasonable and difficult people. We can tailor and facilitate a workshop that develops the skill, confidence and courage to deal with them. Such a program would typically include:
In our Managing Difficult Customers training course, we help sales and customer service teams deal with difficult and unreasonable customers. A specifically tailored program may include:
Our conflict resolution training workshops in Brisbane, Adelaide, Sydney and Melbourne for dealing with difficult customers has been highly impactful. Ask us how we can help you.
Some professions attract a high level of aggression from people. Examples are Parking Inspectors, Compliance Officers, Public Transport Drivers and Ticket Inspectors, Security Guards, Police Officers etc. Staff deal with frustrating and stressful situations and it is hard not to be provoked by emotional and challenging people. For these professions, we offer conflict resolution training programs, sometimes facilitated by specialised psychologists. Sessions typically include:
Additional personal counselling or coaching is available.
We deliver this Dealing with Emotional People training as a variant of the Conflict Resolution training in Melbourne, Sydney, Brisbane, Perth, regional and international.
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This session was way more interesting, dynamic and playful than the summary led me to believe - I thought I might be going to something fairly 'dry' but it wasn't at all. I have recommended it to my senior manager to use as an away day session, it was that good. I think ALL staff could really benefit from it - not just managers or team leaders.
Maggie has great knowledge on the subject and shared the knowledge beautifully. Very clear, detailed and great examples. The program has helped me to see the situations with a different point of view, understand people have different personalities and also ways to behave under pressure. Thank you Maggie! You have inspired me to make positive changes on my relationships with co-workers, family, friends etc.
Graham was absolutely fantastic and engaging throughout the entire session. He was interactive and thoughtful in his approach to delivering the content and I felt empowered leaving the session. Thank you, Graham for speaking with us today!
Michael was very engaging, very easy to listen to. He had so much to teach us. This course was not dry at all. Michael didn’t just read points on the slides like some other facilitators, he really promoted group discussion and allowed us to hear different points of view. He demonstrated real life experiences and gave me tools that I will take away. Absolutely invaluable! 5/5 for Michael!!
Very informative session!
Paul was very articulate and knows his stuff. Comprehensive, practical and useful.
Whether you’re from Sydney, Melbourne, Brisbane or any other place: Do you have any questions about conflict management you’d like to ask? Do it here. One of our trainers will answer on the page and we’ll let you know by email when we post the response. We aim to come back to you within a few business days. If you need more urgent advice, try our chat at the bottom of the page.
If you have any questions about how we deliver our conflict management course in Brisbane, Perth, Adelaide, Hobart, Melbourne, Sydney or in regional Australia, please use the contact form at the top of this page or start a chat session.