Maintaining a to-do list. That sounds so logical, but guess what? I find, also in our Time Management training, the to-do list one of the biggest and simplest improvements most people can make to their productivity!   Let’s get one thing straight. I purposely said: maintain a...

https://www.icml.com.au/communication-and-effectiveness-courses/ Paul Turner, MD of ZyNet tells about his experiences after an in-house 'Managing Time and Client Communication' training course. Paul's main reason he chose for ICML for this customer service training was that ICML listened to his needs and put together a tailored program that...

How often do you think at the end of the day “I’ve been incredibly busy, but what have I achieved today?” It is all too easy to fall in the trap of everyday busy-ness. As the Cheshire Cat said to Alice, “If you don't know...

If you read about leadership or management, you will often see a disapproving comment about people who write an email while they’re sitting next to the recipient. In leadership courses you regularly hear the same criticism.   The wisdom is that you shouldn’t abuse email. You should...