It’s daunting holding conversations with unpleasant messages and delivering difficult feedback. How do you tell a team member they’re not pulling their weight? What do you tell a client when you cannot meet the timelines you promised? It’s not surprising most of us have the tendency to avoid potential conflict.
Holding courageous conversations means overcoming your internal barriers and skilfully addressing the issue rather than the person. In this difficult conversations training program you’ll learn to confidently address performance matters, deliver bad news, tackle difficult behaviour and resolve interpersonal issues.
This difficult conversations training course is designed for anyone wanting to learn how to courageously resolve tough situations with team members, colleagues, suppliers, customers, your manager or other stakeholders.
In this difficult conversations training course you will learn how to:
Delivering a Courageous Conversations training program as an in-house training program is economical with five or more participants.
Even better, we boost your return on investment because we tailor the training experience:
We also coach individuals to build skills in conducting difficult and critical conversations in any situation.
Managers need to be able to conduct difficult conversations without hesitation. Regularly there will be issues with performance or behaviour that can only be resolved through candid conversations. Read more about our Courageous Conversations training for leaders.
In this difficult conversations training program we can help build a culture of open and honest communication and feedback. Key components of this program are critical communication elements such as understanding different communication styles, listening skills and giving feedback.
As someone leading projects or project tracks you need to influence people in the project team and stakeholders without using formal authority. You need to hold people accountable and sometimes have difficult conversations. This difficult conversations training program for project managers will contribute to the smooth running of your project.
We offer this one-day public course in Melbourne CBD.
$ 540 + GST
350 Collins Street, Melbourne CBD
One day: 9am – 5pm
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Facilitator was fantastic, very knowledgeable on the topic. I learnt a lot and can apply these skills both at home and the workplace.
Suzanne is an expert in the content and ability to deliver. I enjoyed developing greater understanding of my weakness and areas I need to be aware of. Adult, Parent and Child responses – I will be using this in supervision to engage and develop staff.
Great manual which I shall refer back to – so many points resonated with me. Will definitely use in professional and personal life. Super engaging facilitator, time flew! Loved all the activities. Suzanne made excellent points and I listened to every word. Super engaging, interesting, fun, helpful and overall awesome training. Would recommend to anyone and everyone. Thanks for a great day!
Very interesting and thought provoking on dealing with different personality types. Very well presented.
Mechelle was engaging and had a sound knowledge of the subject. I plan to use the tools to provide a positive and energised culture to my team.
Suzanne was the right mix of fun and informative. The session was really useful and I will definitely be using the strategies.
Paul was fantastic. Paul chose key subjects to discuss and then delved deeper. Great information and facilitator. The program was very engaging and interactive.
Mechelle was engaging and had sound knowledge of the subject. I plan to use the tools to provide a positive and energised culture to my team.
I really enjoyed Suzanne's style and presentation. Stories that were real based on Suzanne’s experience and the other participants and being able to analyse those stories and refine feedback.
Highly recommend ICML for personalised and personable training needs. The course was impactful, effective and provided action points for all members to take away and improve upon. Great investment!
Do you have any questions about conducting courageous conversations or difficult conversations training you’d like to ask? Do it here. One of our trainers will answer on the page and we’ll let you know by email when we post the response. We aim to come back to you within a few business days. If you need more urgent advice, try our chat at the bottom of the page.