Courageous Conversations

It’s daunting holding conversations with unpleasant messages and delivering difficult feedback. How do you tell a colleague they’re not pulling their weight? That their incessant talking is impacting on your work? What do you tell a client when you cannot meet the timelines you promised? It’s not surprising most of us have the tendency to avoid potential conflict.

Holding courageous conversations means overcoming your internal barriers and skilfully addressing the issue rather than the person. In this difficult conversations training program you’ll learn to confidently address workplace irritations, deliver unpleasant messages, tackle difficult behaviour and resolve interpersonal issues.

Tailored Difficult Conversations training program – virtual or in-house training – Melbourne – Sydney – Brisbane – Adelaide – Perth – Hobart – Darwin – Canberra – all regional areas – Asia – and anywhere else

Designed for you

This difficult conversations training course is designed for anyone wanting to learn how to courageously resolve tough situations with colleagues, suppliers, customers, your manager or other stakeholders.


In this difficult conversations training course you will learn how to:

  • change to a positive mindset
  • overcome reluctance to have difficult conversations
  • build acceptance and achieve positive outcomes
  • manage different personality styles
  • use your body language constructively
  • use listening techniques to create a calm atmosphere
  • structure the message
  • apply conflict resolution models
  • give and receive feedback
  • deal with emotional reactions of yourself and others.

Delivered in-house at your premises or in an online virtual classroom

We deliver our training programs either through:

All our facilitators are certified in COVID-19 Infection Prevention and Control Training by the Australian Department of Health. Therefore, you can rest assured we will deliver safe face-to-face workshops in collaboration with you.

Tailored difficult conversations training program

Delivering a Courageous Conversations training program as an in-house training program is economical with five or more participants.

Even better, we boost your return on investment because we tailor the training experience:

  • Content:  based on budget, your objectives and audience profile we’ll propose a program that fits your needs perfectly. We can tailor the program and integrate performance management, leadership and coaching skills for example. For other clients we have tailored the program to create an open communication and feedback culture delivered to all staff.
  • Language: we’ll include any relevant business information and terminology. For instance, in the past, we have integrated clients’ values in a difficult conversations training programs.
  • Duration: we deliver anything from a one-hour presentation to a multiple-day program and everything in between.

We also coach individuals to build skills in conducting difficult and critical conversations in any situation.

Difficult Conversations training for Managers

Managers need to be able to conduct difficult conversations without hesitation. Regularly there will be issues with performance or behaviour that can only be resolved through candid conversations. Read more about our Courageous Conversations training for leaders.

Creating an Open Organisational Culture

In this difficult conversations training program we can help build a culture of open and honest communication and feedback. Key components of this program are critical communication elements such as understanding different communication styles, listening skills and giving feedback.

Courageous Conversations for Project Managers

As someone leading projects or project tracks you need to influence people in the project team and stakeholders without using formal authority. You need to hold people accountable and sometimes have difficult conversations. This difficult conversations training program for project managers will contribute to the smooth running of your project.

Virtual Difficult Conversations training course for individuals

We offer this program in two 3-hour workshops over two consecutive weeks. You can attend this program from anywhere: your workstation or from home.


Two 3-hour online workshops, 9.30am to 12.30pm AEST

** from 4 Oct 2020, 9.30am to 12.30pm AEDT
[daylight savings applies in ACT, NSW, SA, VIC and TAS – please check your local time]


  • Thursday 4 and 11 June 2020
  • Tuesday 4 and 11 August 2020
  • Tuesday 6 and 13 October 2020**


$ 495 + GST


  • Electronic editable participant manual – great for reference
  • A PDF certificate
  • The Quick Reference Guide: a handy one-page summary of the communication course in PDF format.

One-page change management workshop summary - the ICML Quick Reference Guide

What you need

  • A device with a camera – preferably a laptop or desktop
  • Good internet access
  • A quiet room.

Difficult conversations and conflict management blogs

Courageous Conversations training testimonials

Free eCoaching: ask an ICML trainer – get advice on conducting courageous conversations

Do you have any questions about conducting courageous conversations or difficult conversations training you’d like to ask? Do it here. One of our trainers will answer on the page and we’ll let you know by email when we post the response. We aim to come back to you within a few business days. If you need more urgent advice, try our chat at the bottom of the page.