Effective communication: Mastering the art of workplace dialogue
27 February, 2024Let's go over the elements of effective communication and how they can be applied to difficult conversations and team collaboration....
ICML training courses > Communication and interpersonal skills > Courageous conversations
It’s daunting holding conversations with unpleasant messages and delivering difficult feedback. Need to tell a team member they’re not pulling their weight? Tell a client that promised deadlines cannot be met? It’s not surprising most of us have the tendency to avoid potential conflict.
Holding courageous conversations means overcoming internal barriers and skilfully addressing the issues rather than the person. In this program participants will learn to confidently address performance matters, deliver bad news, tackle difficult behaviour and resolve interpersonal issues.
This difficult conversations training course is designed for anyone wanting to learn how to courageously resolve tough situations with colleagues, suppliers, customers, your manager or other stakeholders.
In this difficult conversations training course participants will learn how to:
We deliver our training programs either through:
Delivering a Courageous Conversations training program as an in-house training program is economical with five or more participants.
Even better, we boost your return on investment because we tailor the training experience:
We also coach individuals to build skills in conducting difficult and critical conversations in any situation.
Managers need to be able to conduct difficult conversations without hesitation. Regularly there will be issues with performance or behaviour that can only be resolved through candid conversations. Read more about our Courageous Conversations training for leaders.
In this difficult conversations training program we can help build a culture of open and honest communication and feedback. Key components of this program are critical communication elements such as understanding different communication styles, listening skills and giving feedback.
As someone leading projects or project tracks you need to influence people in the project team and stakeholders without using formal authority. You need to hold people accountable and sometimes have difficult conversations. This difficult conversations training program for project managers will contribute to the smooth running of your project.
Let's go over the elements of effective communication and how they can be applied to difficult conversations and team collaboration....
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Do you have any questions about conducting courageous conversations or difficult conversations training you’d like to ask? Do it here. One of our trainers will answer on the page and we’ll let you know by email when we post the response. We aim to come back to you within a few business days. If you need more urgent advice, try our chat at the bottom of the page.