ICML designs and delivers a wide variety of sales and customer service training programs. Below you’ll find examples. Click on ‘Read more’ to see further details.
This tailored in-house customer service training program will leave participants feeling confident and energised to deliver great service to internal and external customers. We customise this program to any industry and type of customer relationship. Read more
Tailored to your industry and business, this in-house training program builds the skills for solution-selling for teams in sales and business development.
In this challenging sales training we unpick the critical elements of the sales process, with specific emphasis on uncovering the buyer’s needs. After this tailored Essential Selling Skills course participants will feel confident to plan and seal a deal that satisfies both your client’s needs and your own. Read more
What is your team’s strike rate with proposals for new or ongoing contracts? Maybe you need to take a fresh approach to boost your success. This program will change your the way your team prepares and writes tenders. It reveals the secrets, skills and techniques to persuasively respond to your clients’ needs. We show how to stand out from the crowd. Learn to write compelling tailored bids and tenders that make a decisive case to win. Read more
We tailor this in-house negotiation skills program to your team’s own negotiation situations. These can range from hard bargaining situations with clients, industrial relationships negotiations, to subtle influencing and negotiation situations with stakeholders. Using case studies and examples from your business, participants will learn highly practical skills to negotiate creatively towards win-win outcomes. Read more