Master Electricians Australia - Jason O'Dwyer - Manager Advisory Services
"MEA is a National Membership organisation for Electrical Contractors and we provide education technical and business support to assist members successfully run their business. We are continually wanting to learn and improve every facet of our business but recently identified that some of our staff lacked confidence in some interactions with members. In conjunction with ICML we designed and delivered a Member Engagement session that assisted the staff identify their “pinch points”, identified ways to overcome and began us on the road to design our very own member playbook. The presenter was great. In a short time period she was able to discern our needs, work with 3 senior managers across different functional groups and designed a session that was engaging, full of team lead ideas and learnings that shared our collective strengths to combat our perceived weakness. It was a great day and achieved everything we needed."
Swatch Group – Joanna
"The program has given me some helpful tools on how to diffuse and how to handle objections. Ralph was very informative and helpful. The session was relevant to our roles and the lesson can be used in daily interactions. I intend to call out aggressive behaviour or situations that are not entirely on topic or professional."
ProQuest – Amelia
"Ralph was a fantastic facilitator. Thank you!! Excellent program. Ralph was able to tie people’s comments back to relevant content. He provokes a lot of insightful discussion."
William Adams - Ross Kelly, Business Manager
"On behalf of the Sales Team and William Adams I would like to thank ICML for your participation in our preparation sessions, willingness to be flexible to suit our demands and ability to provide the perfect facilitator (Robert) for the audience and subject at hand.
I have had nothing but glowing reports on the way the session was managed along with information and advice that was communicated in a way so it resonated with the wide variety of attendees with experience levels ranging from one to over twenty years.
ICML has managed to fulfil our requirements regardless of the challenges our specific content and logistic requirements have thrown your way. We would certainly recommend your company to others looking to train their workforce."
RMIT University - Participant
"The workshop booklet & quick reference guide for this workshop have been extremely useful in follow up and integration of workshop."
Optum (formerly PPC Worldwide) - Paula
"Thanks Renee, as I thought the training very relaxed, I found it comfortable to contribute. I would certainly recommend your services to others. "
Optum (formerly PPC Worldwide) - Stacey
"A fun snapshot of all those important sales skills that sales people need to be successful and make an impact on their clients. "
Optum (formerly PPC Worldwide) - Julie
"Fabulous, knowledgeable, responsive presenter brought the subject material to life – with clarity. Focus on 'take aways' to work on which I will work on. Thank you so much."