Effective emails generate fast responses that save precious time. Clear, concise and professional documents improve your workplace productivity. Enhanced writing techniques save you time in drafting documents. In our effective business writing and email writing course we teach you to be a better writer. Our highly interactive professional business writing course teaches practical techniques to help you write persuasive documents that have your readers in mind. Make your writing easy to read, easy to understand and easy to action. Read more
Learning happens everywhere and anywhere. To boost learning and skill improvement of you and your employees, we deliver our tailored business writing courses all over Australia, including Sydney, Melbourne and Brisbane, and abroad.
Get your reports read and actioned. We’ll show you how to apply the principles of great business writing training to reports. You’ll learn how to make your report appealing through persuasive writing, enticing headlines, a clear structure and attractive layout. You’ll learn how to turn bloated prose into crisp and compelling language. We tailor this report writing training program to perfectly suit the reports the participants write: from simple to highly complex, technical or financial reports. Read more
What is your strike rate with proposals for new or ongoing contracts? Maybe you need to take a fresh approach to boost your success. This program will change your the way you prepare and write tenders. It reveals the secrets, skills and techniques to persuasively respond to your clients’ needs. We show how to stand out from the crowd. We’ll show you how to take out any excess phrases and words and make your writing bright and vivid. You’ll learn to write compelling tailored bids and tenders that make a decisive case to win. Read more
Learn how to make a persuasive case for investments in programs, products or projects. We will introduce you to the secrets to gaining approval faster. In this program you’ll learn how to create a cost-benefit analysis with just the right amount of detail. Read more
Create appealing and convincing board papers. In this business writing training tailored to board papers, you’ll learn how to make your documents attractive through persuasive writing, enticing headlines, a clear structure and attractive layout. Turn bloated prose into crisp and compelling language. Get your board papers read and actioned. Request more information
In this email business writing training we teach you how to do away with ambiguous and convoluted emails. After this email writing training course, your emails will be fresh and to the point. You’ll learn to write to achieve specific objectives. We can also incorporate other correspondence, such as memos and letters. Request more information
In customer service business writing training courses, we focus on short and to the point writing that achieves its objectives. We’ll show you how to eliminate wordiness. You will discover new ways to make an impact on clients through sparkling communication. Request more information
Boost your conversion rates by learning to write proposals that touch a nerve with your prospective clients. This business writing training course for sales proposals shows you how to analyse your clients’ needs. You’ll learn to create tight and persuasive documents that win you clients. Request more information
A common challenge with writing minutes is choosing what to include. As a result, many minutes suffer from too much detail. This minute writing program shows you how to focus on decision, action and responsibilities. Request more information
Are your executive summaries clear? Do they only contain critical information and conclusions? To write a great executive summary you need to understand your audience. In addition, you need to be clear about your objectives. In this tailored in-house executive summary writing training program, you’ll practise with your own documents. You’ll learn to create tight and influential executive summaries. Request more information
Don’t make the mistake of re-writing other people’s work. It costs too much time and you’ll condemn yourself to doing it over and again, as people won’t learn that way. We’ll demonstrate how to save time and make your life easy by giving feedback that creates writing skills. This is a business writing training program for managers who have trouble letting go. Request more information
Whether you like it or not, when you request money for your project or activities you are in the business of selling and persuading. We will show you how to structure your document for most effect. In this proposal business writing training we’ll demonstrate how to analyse your audience and craft persuasive messages to achieve your objectives. This program helps you turn a dull document into a fresh and attractive proposal. Request more information
Local councils are also making the move to write with more clarity and focus on the reader. This specifically tailored program sets all its scenarios and examples in a local government context. In this business writing training we’ll help you create a culture of clear and concise reading in your council. Request more information
Our battle-hardened facilitators teach you how to write briefs that demonstrate a clear understanding of their purpose and their audience. This business writing workshop unpacks the various stages of the writing process and helps participants create briefs that excel in clarity, precision and relevance. Request more information
A lot of technical writing can be improved by showing less technical expertise and more focus on what the reader needs to know. With a simple step-process we’ll show you how to turn murky technical text into clear and reader focused writing. Request more information
Writing brochures, websites, sales letters and other marketing and sales documents is like an art. Fortunately, we can teach you to how write copy like a professional. We deliver this business writing training program in-house but also online for individuals. Request more information
Writing for the web is unlike any other writing. Short attention spans are even more pervasive. Discover in this business writing training program how to create sizzling content that engages and builds authority for your business. Request more information
Press releases aren’t dead. In fact, well-written and smartly distributed press-releases are highly effective in getting published in this era of reduced investment in journalistic content. Our facilitators are usually experienced PR managers. They’ll guide you through the dos and don’ts of writing public relations documents. Request more information
Any foreign language is hard, but English has unique challenges when you’re not a native speaker. Getting up to speed quickly and writing at an acceptable level can be hard. The demands are usually higher the more responsibility you have within the organisation. We mostly provide coaching services to quickly raise the writing levels of leaders and executives. Request more information
Lynne was a fantastic facilitator who delivered a great program. It was an engaging and interesting use of examples to illustrate some of the issues within the organisation.
Lynne is clear, concise and great communicator. Excellent at transferring knowledge. Provides feedback without causing embarrassment. Excellent training. Worth a full day out of the office due to the outcomes. Practical and results orientated.
Loved it! I thought my writing skills were already high but I’ve learned there is lots of room for polishing and improvement!
Very informative, one of the best training sessions I have undertaken since joining local government.
This is a fantastic course for anyone looking to improve their writing skills. Examples were relatable and highlighted areas for improvement. Lynne is enthusiastic and full of knowledge. A great course – never a dull moment!
It was our absolute pleasure to recently have ICML deliver the Writing Powerful Emails course at our premises. The facilitator, Lynne, was both an informative and engaging presenter and held our interest through the half day session, with even a few laughs along the way. Already what I have learned is proving valuable in my work and will make a difference to the professionalism of my team. Thank you to the ICML team for making the process of organising the course easy and everything went without glitch. Highly recommend this course for even those who consider themselves competent email writers. We never stop learning.
Lynne is extremely knowledgeable and up to date with all tips and tricks for professional writing. Thanks for everything!
The programme was excellent, content was personalised and allowed opportunity to edit our own work. Lynne tailored the programme, kept it engaging and taught us a lot.
Excellent program!! All aspects were very helpful, even after years of writing. It’s nice to have an experienced facilitator making the trick of good writing explicit. Lynne was excellent – very good pace (not too slow) and not going down rabbit holes. Very engaging.
I thoroughly enjoyed the course and would recommend it to others, Very enjoyable.
A great combination of basic writing principles with application options and examples.
I liked how the course covered various types of writing (documents, emails etc). The small group was perfect and a good environment to learn in.
Peter was a great and informative facilitator who made us feel comfortable from the beginning and working as a team at the end.
The course was practical, interactive, informative and action oriented. With little background in business writing – it was useful to learn new and practical skills.
Peter was engaging, funny and very knowledgeable on the Effective Business Writing course. Course materials were well structured and easy to navigate with exercises that were fun, varied and perfectly timed to avoid “post lunch dip”. The course more than paid for itself in re-invigorating my writing.
A well organised and facilitated course of excellent, contemporary, meaningful content which was well structured and delivered.
Peter was a great facilitator with fun material to learn. Interactive learning and engaging environment.
Many takeaways and actions/skills I can apply and use in my day to day work. Small group – extremely beneficial to ask questions off topic. Much appreciated.
Fantastic program - very rarely do we host training that participants want to extend or wish lasted longer, but that's the response this writing, presenting and communicating with influence course received.
Brilliant workshop. Wish I attended years ago. Will assist in everything I do in the office. Thank you.
I am already using the skills by referring to the quick reference guides and participant manual. I am now writing in the active voice and am clearly including my main message first. I have booked for the Advanced Business Writing workshop – I can’t wait.
Lynne was great – delivered really well and kept it interesting. I learned skills and tips that will really easy to apply to my writing.
Peter was very engaging and inclusive. Honed skills, particularly around making my writing more concise and effective. I write so many emails, I can already see how this will help me tomorrow.
Peter is a great trainer/facilitator. Very clear and engaging in his presentation. Very helpful in my every day email correspondence and program report writing.
Lynne was fantastic! Valid examples and real-life experience. Really fun learning and unlearning!
Lynne was very talented at engaging the group and facilitating active learning. I was alert and interested throughout the day.
Thanks Lynne – really enjoyed the session. Logical structure and great range of topics covered.
Great presentation skills. Kept the course flowing well. Peter was a great facilitator.
The course was excellent. I would recommend the course for someone like myself because you gained a lot that you would not know.
Fantastic! Lynne had done great research and prepared relevant documents that were presented well. Lynne was fantastic. She gave great tips that will make a huge difference to our business both externally and internally.
A fantastic trainer and great session. I can’t wait for Lynne’s next course!
Great balance of theory and practical application to improving my business writing skills.
I really enjoyed this course and can immediately deploy tactics I’ve learnt today, in my work. Lynne was a fantastic presenter, knowledgeable, funny and professional.
Peter was an excellent facilitator that engaged well with the course participants and was able to communicate the content in a relevant way.
Had a valuable day with Peter developing skills that will be of great benefit professionally and personally. Was a good learning environment for me. Exactly what I needed. It has given me renewed confidence and an ability to more effectively plan and write with purpose and direction. It was great.
Peter was an engaging trainer. Best training day I have ever had! The training day with Peter was insightful and enjoyable. This course and day exceeded my expectations – I can’t recommend this enough!
I gained valuable information on audience, structure writing and the correct use of grammar and punctuation
Lynne is fantastic and very knowledgeable. Thank you. I would recommend all businesses to participate in this course. I really enjoyed how it was done, how we got to correct our errors and the examples related to our line of work.
This has been an eye opening experience and will definitely change my old habits. This program will definitely get you thinking about changing old writing habits and help you to develop a new set of writing skills to communication to high level executives, managers and board members.
I feel ten-fold more confident after completing today’s workshop. Thank you Peter!
The pace and class size were spot on and the facilitator Lynne was clearly very knowledgeable. Lynne is easily one of the best presenters I’ve seen.
Very good facilitator. Peter had a warm and inviting manner and was very inclusive of all participants.
The workshop gave me the skills to write more persuasively and I have a better understanding as to how I should structure my writing. ICML's organisation was excellent; I had a reminder several times about my attendance including email, text message.
Whether you’re from Sydney, Melbourne, Brisbane or any other place: Do you have any questions about business writing or email writing you’d like to ask? Do it here. One of our trainers will answer on the page and we’ll let you know by email when we post the response. We aim to come back to you within a few business days. If you need more urgent advice, try our chat at the bottom of the page.