Conflict is common. Everyone has different interests, opinions and agendas. In addition, common miscommunication can easily lead to tension and conflict. If unaddressed, it can be detrimental to relationships, workplace productivity and sense of well-being. This conflict management course will help you recognise the early signs of conflict and give you tools to effectively deal with it. You will feel confident to manage difficult situations and turn them into positive outcomes.
This course is designed for anyone requiring new and effective ways to manage and resolve conflict.
In this conflict management course you will learn how to:
Delivering a conflict management and resolution training as an in-house program is economical and effective. We boost your return on investment because we tailor the training experience:
We also coach individuals to build conflict management and resolution skills. Ask us how we can tailor the program to suit your needs:
We regularly deliver one-on-one sessions devoted to managing conflict situations. After identifying the issues we systematically work with the coachee towards building skills and behaviours that assist in identifying, managing and resolving conflict. Sometimes we achieve our goals in an individual session. Sometimes we utilise a number of sessions to achieve satisfactory results. Some of our conflict management course facilitator-coaches are Organisational Psychologists, who are trained in helping people understand deep-underlying drivers of behaviour.
Our expert mediators are highly skilled in working with you to resolve workplace conflict situations. Our professional mediators assist participants in identifying the issues and the root causes. Through a coaching style of mediation, we will help participants and organisations resolve disputes. With the recently introduced Work Health and Safety legislation, employers have the obligation to protect their employees from conflict, bullying and harassment. Early intervention will help employers avoid costly and unnecessary escalation of conflict in the workplace. Our mediators will help ensure a safe environment for employees and thereby improve morale, productivity and your bottom line.
We deliver in-house conflict management training courses in Melbourne, Sydney, Brisbane, Adelaide, Perth, Canberra and Darwin and country areas. We are able to tailor to any needs relating to conflict management programs. Some examples of how we have customised programs:
Because everyone gets busier and busier, we deliver shorter and sharper conflict management training sessions. We will be able to build a higher level of skill and confidence in a full day compared to in a two-hour session. Nevertheless, we may be able to focus on your most important objectives and deliver a program as a Skill Shot. A Skill Shot is a short interactive presentation or workshop. We are also happy to discuss combining multiple conflict management training sessions of varying durations. Tell us about your goals and we’ll design a program to achieve your critical outcomes, often at no or limited customisation costs.
Dealing with conflict at work instead of avoiding it is one of the big challenges for managers, frontline leaders, supervisors and team leaders. Hardly anyone likes it, but facing and resolving conflict is a core skill. In this Conflict Resolution skills for leaders training program for managers, we are able to include:
No workplace is without unreasonable and difficult people. We can tailor and facilitate a workshop that develops the skill, confidence and courage to deal with them. Such a program would typically include:
In our Managing Difficult Clients training course, we help sales and customer service teams deal with difficult and unreasonable customers. A specifically tailored program may include:
Some professions attract a high level of aggression from people. Examples are Parking Inspectors, Compliance Officers, Public Transport Drivers and Ticket Inspectors, Security Guards, Police Officers etc. Staff deal with frustrating and stressful situations and it is hard not to be provoked by emotional and challenging people. For these professions we offer training programs delivered by specialised psychologists. Sessions typically include:
Additional personal counselling or coaching is available.
We offer this one-day public course in Melbourne CBD.
$ 540 + GST
350 Collins Street, Melbourne CBD
One day: 9am to 5pm
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Graham is an excellent presenter, great involvement. Provides some additional tools and viewpoints to use in day to day interactions.
Practical information which was easy to relate to. By using personal experiences, I found it easy to communicate with Suzanne.
Graham is very engaging. He moves through the materials at a good pace and is always very positive in his feedback. Now have some useful strategies to practise and use both at work and home.
This session was way more interesting, dynamic and playful than the summary led me to believe - I thought I might be going to something fairly 'dry' but it wasn't at all. I have recommended it to my senior manager to use as an away day session, it was that good. I think ALL staff could really benefit from it - not just managers or team leaders.
I found the workshop to be extremely interactive, engaging and enjoyable. Certainly exceeded my expectations.
Whether you’re from Sydney, Melbourne, Brisbane or any other place: Do you have any questions about conflict management you’d like to ask? Do it here. One of our trainers will answer on the page and we’ll let you know by email when we post the response. We aim to come back to you within a few business days. If you need more urgent advice, try our chat at the bottom of the page.