Emotional Intelligence – Enhancing Relationships

Successful people are often set apart not by their IQ, but by their EQ; their Emotional Intelligence. Emotional Intelligence is the ability to recognise and manage emotions within themselves and others. Many extraordinary people are successful because they have the ability to connect with others at a personal and emotional level.

This Emotional Intelligence training will help you develop your EQ and take full ownership of your emotions, to enable you to build strong relationships with your colleagues, family and friends. Ask more information.

Tailored Emotional Intelligence training program – virtual or in-house – Melbourne – Sydney – Brisbane – Adelaide – Perth – Hobart – Darwin – Canberra – all regional areas – Asia – and anywhere else

Designed for you

This EI training course is designed for anyone wanting to be more effective in work and life relationships by better understanding and managing emotions.

Outcomes

In this communicating with emotional intelligence training course you will learn how to:

  • recognise the 7 basic human emotions
  • understand your own emotions and their impact
  • communicate about feelings
  • recognise and manage your hot buttons
  • manage impulse and reaction
  • focus on the key elements of happiness
  • use Emotional Intelligence to build relationships.

Delivered in-house at your premises or in an online virtual classroom

We deliver our training programs either through:

All our facilitators are certified in COVID-19 Infection Prevention and Control Training by the Australian Department of Health. Therefore, you can rest assured we will deliver safe face-to-face workshops in collaboration with you.

Tailored Emotional Intelligence training delivered on your premises

Delivering an Emotional Intelligence training program as an in-house workshop is economical and effective.

We boost your return on investment because we tailor the training experience:

  • content: you mix and match topics
  • language, by including your business info and terminology
  • duration: from a short presentation or Skill Shot to a multiple-day program and everything in between
  • time of day
  • anything else relevant to you.

We also coach individuals to build their Emotional Intelligence skills.

Ask us how we can tailor the program to suit your needs:

  • call 1300 655 098
  • start a chat at the bottom of our page
  • send us a message.

Examples of Emotional Intelligence training and coaching

Emotional Intelligence training for Leaders

The most important predictor for leadership success is not intelligence; it is emotional intelligence. Some EI keywords are empathy, listening skills, understanding emotions, regulating own emotions and optimism. We can develop Emotional intelligence. Our EI training and coaching for leaders targets and builds the critical success factors for great leadership.  Ask us how.

Emotional Intelligence training for Customer Service and Call Centres

EQ is essential for delivering superior customer service. Emotions can run high. We teach representatives to control their own emotions and use techniques to manage customers’ emotions. After our EI training for customer service and call centre staff, your team will build better relationships and manage situations of conflict with agility. Ask us how.

Virtual Emotional Intelligence – Enhancing Relationships training course for individuals

We offer this program in four 3-hour workshops over four consecutive weeks. You can attend this program from anywhere: your workstation or from home.

Duration

Four 3-hour online workshops, 9.30am to 12.30pm AEST

Dates

  • Tuesday 16 + 23 + 30 Jun + 7 Jul 2020
  • Thursday 27 Aug + 3 + 10 + 17 Sept 2020
  • Wednesday 4 + 11 + 18 + 25 Nov 2020

Investment

$ 990 + GST

Includes

  • Electronic editable participant manual – great for reference
  • A PDF certificate.

What you need

  • A device with a camera – preferably a laptop or desktop
  • Good internet access
  • A quiet room.

Related Emotional Intelligence blogs

Emotional Intelligence testimonials

Free eCoaching: ask an ICML trainer – get advice on Emotional Intelligence

Do you have any questions about XXX you’d like to ask? Do it here. One of our trainers will answer on the page and we’ll let you know by email when we post the response. We aim to come back to you within a few business days. If you need more urgent advice, try our chat at the bottom of the page.


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