Emotional Intelligence – Enhancing Relationships

Successful people are often set apart not by their IQ, but by their EQ; their Emotional Intelligence. Emotional Intelligence is the ability to recognise and manage emotions within themselves and others. Many extraordinary people are successful because they have the ability to connect with others at a personal and emotional level.

This Emotional Intelligence training will help you develop your EQ and take full ownership of your emotions, to enable you to influence others and succeed. Ask more information.

Tailored in-house Emotional Intelligence training – Melbourne – Sydney – Brisbane – Adelaide – Perth – Darwin – Hobart – Canberra

Designed for you

This course is designed for anyone wanting to be more effective in work and life relationships by better understanding and managing emotions.


In this communicating with emotional intelligence training course you will learn how to:

  • recognise the 7 basic human emotions
  • understand your own emotions and their impact
  • communicate about feelings
  • recognise and manage your hot buttons
  • manage impulse and reaction
  • focus on the key elements of happiness
  • use Emotional Intelligence to build relationships.

Tailored Emotional Intelligence training delivered on your premises

Delivering an Emotional Intelligence training program as an in-house workshop is economical and effective.

We boost your return on investment because we tailor the training experience:

  • content: you mix and match topics
  • language, by including your business info and terminology
  • duration: from a short presentation or Skill Shot to a multiple-day program and everything in between
  • time of day
  • anything else relevant to you.

We also coach individuals to build their Emotional Intelligence skills.

Ask us how we can tailor the program to suit your needs:

  • call 1300 655 098
  • start a chat at the bottom of our page
  • send us a message.


Examples of Emotional Intelligence training and coaching

Emotional Intelligence training for Leaders

The most important predictor for leadership success is not intelligence; it is emotional intelligence. Some EI keywords are empathy, listening skills, understanding emotions, regulating own emotions and optimism. We can develop Emotional intelligence. Our EI training and coaching for leaders targets and builds the critical success factors for great leadership.  Ask us how.

Emotional Intelligence training for Customer Service and Call Centres

EQ is essential for delivering superior customer service. Emotions can run high. We teach representatives to control their own emotions and use techniques to manage customers’ emotions. After our EI training for customer service and call centre staff, your team will build better relationships and manage situations of conflict with agility. Ask us how.

Emotional Intelligence – Enhancing Relationships course for individuals in Melbourne

We offer this two-day public course in Melbourne CBD.


  • Wednesday 1 and Thursday 2 May 2019
  • Wednesday 24 and Wednesday 31 July 2019
  • Wednesday 16 and Thursday 17 October 2019


$ 990 + GST


350 Collins Street, Melbourne CBD

Duration public course

Two days: 9am – 5pm


  • Morning tea, lunch, afternoon tea
  • Participant manual – great for reference
  • Certificate.

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Emotional Intelligence testimonials

Read more testimonials

Free eCoaching: ask an ICML trainer – get advice on Emotional Intelligence

Do you have any questions about XXX you’d like to ask? Do it here. One of our trainers will answer on the page and we’ll let you know by email when we post the response. We aim to come back to you within a few business days. If you need more urgent advice, try our chat at the bottom of the page.

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