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Whether you’re an experienced executive or aspiring leader, you’ll find ICML training and development programs inspiring and fascinating. We create and facilitate tailored learning experiences that make you better at your job. After our programs you will enjoy your work and personal life more. You’ll be happier and more productive. We don’t do quick fixes. We build lasting and enduring skills and productivity improvements through powerful, tailored learning solutions. Ask us how.
Mark was informative, interactive, great sense of humour and happy to answer questions. Great!
Paddy was very informative and friendly with an open dialogue. I can now identify my purpose in my role which has given a clear view of how to identify important tasks. Paddy was very helpful in explaining. Great session. I would recommend it to others.
The course and facilitator was the most worthwhile training that I have been on. The facilitator was very impressive.
Maggie was fantastic, knowledgeable, informed and equipped with examples and research.
Great introductory HR course! Jill was knowledgeable and interactive! Great structure, informative for managers/admin and alike.
Engaging, charismatic and knowledgeable. Enjoyed Peter’s various stories and examples and he was very quick to find ways that he could relate content to our workplace. A well planned day with real solutions that can be practically applied.
Mechelle was excellent! She made the course fun and was really engaging - she built a great rapport with our group. Skills we learnt were extremely practical and we could all relate to the content. I now have plan I can put into place. I also liked that it was clear and we could all relate to the content. I really loved the course and I hope to apply the learnings in my career.
I cannot speak highly enough of the content, the importance in our roles, or the relevance to our team right at the moment. Application within and beyond professional roles. Very relevant and entirely appropriate delivery – the content and the facilitation itself.
Renee is a fantastic speaker and great at conveying her message in an easily understandable way. The course exceeded expectation! Entertaining and super informative.
Very informative & eye opening. Came away with a lot to work on. Excellent presenter.
Mark is an excellent facilitator, one of the best sessions I’ve completed.
Maggie is beautiful! So welcoming and really sets a safe and trusting environment to share such personal information. She provided the team with strong actions and goals to work towards into near future and long term.
Very thorough workshop. Robin was very good and knows his stuff. Robin really knew what he was talking about and was very engaging and confident in delivering the content of the course.
Mark was a very engaging and open facilitator. He made the day fun with great anecdotes and visual aids. Taught simple but effective strategies to get the most out of both professional and personal life.
Mechelle was great, shared lots of experience and made sharing safe and comfortable. It was good as I have no management or leadership experience and have been brought into this role to help a team with poor culture and morale problems. It allowed me to observe and learn about specific ways to approach, observe and manage in the best possible manner.
The workshop gave me the skills to write more persuasively and I have a better understanding as to how I should structure my writing. ICML's organisation was excellent; I had a reminder several times about my attendance including email, text message.
Peter kept the content interesting and let the group influence where the day went. Some very practical solutions to some very overwhelming problems.
A great program – Lynne was friendly, knowledgeable and kept us in control. A fantastic program for those who need guidance in time management.
This was a well organised and informative course that has practical applications. Robin had good examples and real life experience.
I found this course very interactive and therefore extremely interesting. One of the best things was that Suzanne did not use PPT. or any high tech material. She presented real life examples that I can relate to. I will recommend this course to my friends and fellow colleagues.
Monique was very personable and related to all in the group. Great program. My team found it very beneficial and felt they could apply it to the workplace. The program was very relevant, interesting and achievable.
Fabulous, knowledgeable, responsive presenter brought the subject material to life – with clarity. Focus on 'take aways' to work on which I will work on. Thank you so much.
Emotional Intelligence is a wonderful program that all staff should undertake to better understand not only how their emotions can have an impact on business, but their customers and colleagues as well. Justine is really engaging and a pleasure to learn from. She spoke about emotional intelligence in an easy to digest way and she used excellent examples.
We engaged ICML for a tailored Influencing skills program for our team of senior leaders in our department. ICML listened well to our needs and tailored a program delivered over multiple workshops. The emphasis was on understanding and applying influencing skills from a behavioural psychology point of view. The facilitator Suzanne Loubris certainly delivered on this. Suzanne’s psychology background and experience was instrumental in her facilitation of the program. She offered a framework to understand what motivates others and introduced a simple but effective approach to understanding and adapting to different behavioural types. Suzanne was a great facilitator. She helped the team gain confidence and practical skills to positively influence a variety of internal and external stakeholders. I have already recommended this program and ICML to colleagues.
Excellent workshop. Really relevant and engaging – one of the best I have been to while working at Victorian Ombudsman.
Renee!! She was fabulous, brilliant with her training. Loved every bit of the training, which added so much value altogether.
Renee is a highly engaging presenter with an easy going but authoritative style that kept everyone involved and attentive.
Renee is an extremely good training facilitator, very skilled coach. Fantastic! So much information to take away. Very well covered in one day.
‘Suzanne tackled a broad and potentially confusing brief with great skill – thanks’
Anita did a great job making the material relevant for our circumstances. Great advice of how to deal with real examples. Easy to understand and makes the whole idea of project management less daunting. The workshop provides a very easy to follow and implement process. Information was great detail but not overwhelming.
Thought the course was great – huge amount of information. I didn’t think that I would learn so much.
A really enjoyable and practical course with a presenter who builds instant rapport. Renee gave us practical and relevant examples that can be applied in my everyday work situation. The models were well explained and easy to use.
A fantastic trainer and great session. I can’t wait for Lynne’s next course!
The Presenting with Impact Course far exceeded my expectations and I now feel more confident when presenting and have developed many helpful tools to create a punchy presentation.
Very interactive – hands on which is what I loved. Not at all text book.
Always top quality facilitators. Paddy was fantastic and challenged us to think outside our comfort zone.
Renee presented the course in an interesting vibrant way. The content was perfect for me and my new sales role.
Shaun was informative, useful and fun. I found being able to categorise actions, strategies and behaviours most useful.
Renee was a great facilitator and the content was new and very useful. I can implement these models in day to day operations. Renee has a great ability to breakdown complex models with common examples.
Renee knows her subject matter very well. Highly energised. Able to keep the topics flowing and relevant to a diverse group.
Justine had me engaged from the beginning and I enjoyed both her interaction with us and our participation.
Michael was fantastic and really engaged everyone in active communication. Michael was very clear, gave really good examples and was very good at engaging everyone in active conversation. It was a big benefit to the company.
Thank you for an informative and interesting day that was really insightful. Justine was great, really energetic and engaging and it was enjoyable to participate.
Robin is a great facilitator, rich in experience. Very good first step into PM world for me. Most of the topics are known already, but I got some useful best practices and acknowledgement. Very useful new findings! Especially the electives after 4pm.
The facilitator was engaging and sensitive to the audience. She was energetic and thorough. This course has given me insight into how to understand what makes some leaders tick. I have definitely become aware of myself and my potential to grow in influence.
I found this course to be more than informative. The information on the day and the course material was amazing. I feel more motivated to get back to work and slowly implement everything I’ve learnt. Renee was awesome. Thank you!
Ralph is a great communicator, engaging and stuck to the time. It has been specific to my job and a lot of it has resonated with me. I will incorporate what I have learnt in my job. Great program and great facilitator. Highly recommend ICML and Ralph.
Excellent facilitator. Made to be a teacher! Interactive, relevant, course was tailored and specific to our business.
Being a trainer and attending a workshop, is like being a Chef and eating at someone else’s restaurant. You would assess every aspect. Simply put, end of the day the participants wanted more… there was never a dull moment, my jaw bone hurts after laughing and smiling all day, at the same time we had so many light bulb moments, that we lost count.
ICML provided us with fantastic and responsive information. The course gave me the ability to recognise what my emotions are telling me. Rose was terrific. She was knowledgeable and very interactive. She made the session fun and applied examples to real life situations.
I had a number of ah-ha moments; great!
I thoroughly enjoyed the session. It was well presented and all the information can be applied to my role. I am looking forward to managing my time when I return to work.
Thank you for a great day. It was very interesting and informative. I benefited from the new info and tools very much. Gained understanding and tools to manage projects as well as increase productivity in general. It was easy to follow and understand content. The day was interactive and the material very interesting.
Amazing facilitator. Have had many great ideas come to mind after hearing her experience.
Practical information which was easy to relate to. By using personal experiences, I found it easy to communicate with Suzanne.
Mark’s teaching was very clear, understandable and very practical which made it easier for me to learn. Mark provided tools and educational information I had not experienced before. Whilst I use some of the techniques unconsciously it is good to understand the theory behind these.
Relevant to my life on a personal and professional level – skills for life, not just work. Renee is a fantastic speaker, warm, engaging, passionate about what she does, knows her stuff.
Very beneficial workshop – has helped me feel more comfortable about giving “feedback”.
I thought Renee delivered the course in an enlightening way. I felt that the group were engaged throughout the course which allowed ease participation. A great course which has given me skills in areas which I lacked.
Suzanne was interactive and connected well with the group. The course material to take home will help keep the material fresh. It was fantastic!
I really enjoyed Suzanne's style and presentation. Stories that were real based on Suzanne’s experience and the other participants and being able to analyse those stories and refine feedback.
Paddy is a very knowledgeable and engaging trainer who has an excellent grasp on the subject. .
Suzanne was absolutely fantastic. Full marks to her. The whole course was interestingly presented. Was quite informative and very useful for my personal growth as well as professional.
Mark was excellent! He spoke well, was engaging, used great examples, applied the theories and I loved the mix of different methods eg. group activities, videos, role plays etc. The workbook and handouts were excellent and useful. Enjoyed learning a theory but also knowing strategies to use when something wasn’t working. Videos and team activities were excellent.
The course was really interesting and relatable to my current work situation. I would definitely recommend the course, very practical. Mark had relevant knowledge and examples.
‘Practical advice which will be implemented immediately’ ‘Appreciated Lynne’s efforts to answers everyone’s questions and she provided great responses’
The course and facilitator were great, would recommend to everyone within BMW. I have gained confidence in knowing what to do, makes a difference.
The facilitator was very flexible to our needs as a group. The content covered was specific to our needs and this ensured engagement throughout. The different models such as RACI will definitely assist moving forward. I also enjoyed applying current situations and projects to the models that were being discussed as this provided further clarity. Great course I as can apply to my role immediately.
An extremely informative, well organised, well-structured and presented course. I would highly recommend this course to anyone interested in improving their work productivity and reducing their work related stress.
I would recommend this to all companies, being able to manage yourself and your time is extremely important. Having the tools to do so is empowering. Graham’s delivery of the course was very engaging, it made the outcome easy to deliver and inviting for people to participate.
Graham is absolutely excellent. Best facilitator I’ve seen. Well done. Gave me a basis for engaging that is based in behavioural science that helps confirm the approach I use.
Graham is one of the best presenters I have come across. I enjoyed being part of of these 3 sessions with him. Well done. All I learnt is directly beneficial to my day to day work.
Suzanne was the right mix of fun and informative. The session was really useful and I will definitely be using the strategies.
The course was very worthwhile – better than I thought it would be. Lynne made the session, thank you Lynne.
I really enjoyed the workshop – it made me think differently and how I can use different strategies to improve my management/leadership. Thanks Mark.
The course exceeded my expectations and left me with a lot of confidence going forward. The delivery of the material was exceptional. Renee delivered practical and real world examples making it easier to apply the knowledge gained. Great course! Renee made a challenging and daunting task seem enjoyable and less complex. I am looking forward to applying the knowledge that I have learnt today.
Fantastic, down to earth practical training with great examples from both company and application with our company.
I am already using the skills by referring to the quick reference guides and participant manual. I am now writing in the active voice and am clearly including my main message first. I have booked for the Advanced Business Writing workshop – I can’t wait.
Paddy provided an informative friendly atmosphere. Enjoyed the experience and was easy to share and relate personal experiences.
Great stuff to hear real life experiences and referencing from a diverse range of sources. Loved the day, was awesome.
Since 2012 when we started working with ICML, they have consistently delivered exceptional leadership and business development training for our leaders and consultants at all levels. ICML have demonstrated from the beginning that they understand our business and tailor their programs to suit our goals and values. Through building our leadership capability, ICML have certainly contributed to Intrax’s remarkable growth. We enjoy working with ICML for their outstanding facilitators, tailored, enjoyable and practical workshops, customer service and meticulous organisation.
Maggie is an excellent facilitator with great insight into team dynamics. I gained a better insight into human nature and behaviour and skills/tools to improve communication and team rapport. Maggie made the program engaging and accessible – she is a highly skilled facilitator and read the room well.
The course was insightful and will provide many useful techniques to assist with coaching my team.
Very relatable excellent program. Refreshing to get a scope of further techniques, approaches and advice. Grand outlook on how diverse selling can be and techniques to different customers, needs and outlooks.
Thought that enthusiasm was great and amount of involvement kept it interesting. This involved a lot of action and suggestions to implement. Very well structured and adequate involvement and explanations.
Facilitator, program, workshop – all good. I am definitely more confident of the techniques that I have learned here can be applied in my daily tasks.
Paul was fantastic. Paul chose key subjects to discuss and then delved deeper. Great information and facilitator. The program was very engaging and interactive.
It made me realise to be more non judgemental and look at why people may be acting in certain ways. Also how my actions and responses could be seen by other people.
Great presentation skills. Kept the course flowing well. Peter was a great facilitator.
Mechelle was very resourceful, very knowledgeable and very inspiring to improving customer experience. Great tools and suggestions to take back to work area. I love how Mechelle puts important aspects of value to customer service experience.
Suzanne was brilliant. Very engaging, humorous and knowledgeable. Very enjoyable workshop.
Excellent course – objectives, aims and very relevant content. Suzanne is great, brilliant delivery, enthusiastic, the personal anecdotes make for a good connection with the group – a perfect balance of fun and professional knowledge.
Justine is clearly passionate about Presenting – this combined with her knowledge made the course infectious.
Very good facilitation. The trainer quickly built a rapport, held interest and responded well to questions - great!
Maggie is fabulous! One of the best facilitators I have seen. Engaging, thoughtful and approachable with a strong knowledge of the subject matter.
Class delivered in an interactive and engaging way. Based on concrete examples which makes it easy to understand and retain.
Fantastic! Really helpful and useful techniques. Justine is very engaging and I would recommend the course to others – very helpful. The course was straight forward with helpful strategies I’m able to use in developing my skills of staff management. I am feeling much more confident after completing this session.
Suzanne was great - she was able to provide us with information in a relatable, interactive and educational way. I learnt a great deal that can easily apply in my personal and professional life. Very valuable training.
Suzanne has excellent examples on every part of the course, as well as strongly encouraging us to participate. Great, active facilitator that engaged the group for the entire day.
During the course I had the opportunity to share the day-to-day challenges with Mechelle and get to learn many ways to cope when challenged. Learned many new things during the training and got involved in role plays.
Not only was it a fun 2 days, but I learnt some powerful tools that I will certainly use in the future to enable me to me a more "focussed & fun" trainer. I would also highly recommend this course to anyone planning to "tread the carpet" in front of audiences, or to further their "quiver of tools" moving forward. Thanks to Lynne - the two days were one of the best "work days" that I have had, thank you.
Suzanne was great. Highly recommended, especially in a small group, to help grow and feed confidence.
Training was beneficial and I was happy with Craig’s delivery. I have had a lot of management training before and facilitated similar topics myself but it was amazing to be able to pick up some further tips.
Rose made me feel incredibly comfortable through the entire day and coached me towards achieving my goals. She provided a lot of professional advice and has really steered me in the right direction. The interactive part of the one on one coaching was incredibly useful, it forced me out of my comfort zone and encouraged me to confidently speak up. I would recommend ICML (Rose) to anyone who I thought could do with a little help to build their professional confidence in facilitation.’
Renee was superb. I would highly recommend this course. Renee is a fantastic trainer and presented information in an easily manageable and understandable format.
Open forum discussions were extremely useful and productive. Great to be able to take written information away to refer to. I would highly recommend the course to people needing the assurance that what they are doing is on the right track. That the course will add confidence, understanding and a fresh way of approach.
A great overview of the project management environment coupled with lots of useful tools for projects big and small. I’ll definitely be implementing these in my work day.
Anita has a wealth of expert knowledge and an incredible ability to map every example thrown at her, back to best practice project management. Thank you.
Very engaging and memorable. After training on the same topic for some time, it is great to have the tools to make it fresh and engaging. Mark established credibility through actions!
This has been an eye opening experience and will definitely change my old habits. This program will definitely get you thinking about changing old writing habits and help you to develop a new set of writing skills to communication to high level executives, managers and board members.
Craig is a fantastic facilitator. He is very knowledgeable, a great presenter/speaker, he is warm and very positive. Clearly a subject matter expert. Great experience, and great to meet him. Thanks Craig!
Mark is an excellent presenter. Exceptional knowledge and a great teacher that uses great examples to demonstrate a point. Overall fantastic course.
Really enjoyed how interactive the day was. It was very engaging and made me think more about the way I communicate. Mark was really engaging and fun. He looked to use for answers; wasn’t a lecture. Really showed how ice breakers work.
Peter has good knowledge and shared a lot of information. Great information and ideas on how to focus more, multi task and reduce stress.
A wonderful course delivered with a unique presentation style that kept me engaged throughout the day – all with only two powerpoint slides! I like the ability to take notes in course book and retain for future reference. How wonderful not to have course delivered by powerpoint – I think this greatly improves focus and knowledge retention.
Mark has a great presentation style. Very engaging and great use of stories and games to keep you engaged. The workshop did deliver great skills and points that I will use for my next presentation.
Anita is a very engaging facilitator, has excellent knowledge and makes you feel encouraged to contribute. Really enjoyed the workshop. Very practical and will be easy to implement day to day.
Mark was terrific – great anecdotes, knew his material. He made the day – which I thought would be too long – fun, engaging, thought provoking and I walk away with actual tools and strategies. Look forward to another session with Mark at the lecturn.
Anita brings a great deal of knowledge and passion to the course. Lots of great useful information and suggested actions. Very useful.
Renee was very engaging, knowledgeable, well spoken, very presentable. Facilitator/room interaction was enjoyable and insightful. It was great! One of the best workshops I’ve participated in!
Anita was very professional and knowledgeable. Really appreciate such an authentic training style – very enjoyable. The workshop was extremely thorough and provided relevant information. Thoroughly recommend for anyone undertaking project work of any type. Very valuable and applicable information.
Justine practises what she preaches – very refreshing for her to go through techniques and then highlight examples of how she demonstrated those techniques earlier in the session. Raised very interesting and equally important aspects of facilitation that we often perceive as optional (eg. reading body language to gauge engagement). Absolutely enjoyed Justine’s training session especially around her different styles of keeping us engaged and demonstrating her examples and techniques during the session.
Renee was brilliant, well qualified and wide experience.
Great introduction to facilitation with useful tools and ideas for implementation in the workplace. Justine is professional and personable. I feel like I have some great tools to go away with and make great changes.
The course content, Renee and the day as a whole was exactly what I wanted & needed. Would definitely recommend it.
I would recommend anyone to do this course. Got a lot out of the day – Peter is a great presenter.
Excellent content that was really relevant to my role and my future as a leader/manager. Really interested in using the skill/will model and applying GROW and also improving and increasing coaching.
This was the most practical training I have received. This session has taught me things I will take away and utilise for a long time. Mark was extremely engaging.
Renee was ten times more engaging than I expected and has given me the techniques to be more confident as a saleperson.
Had a valuable day with Peter developing skills that will be of great benefit professionally and personally. Was a good learning environment for me. Exactly what I needed. It has given me renewed confidence and an ability to more effectively plan and write with purpose and direction. It was great.
Good resource material and relevant to current workplace situations. I enjoyed the course – it was run in a professional manner.
Really interactive and informative. Great content.
I liked all the scientific aspects of the course and the practical assessments. It was really easy to understand and the content was clear. I found the reading and the running of each segment very useful. My awareness and understanding of Emotional Intelligence has helped me to understand a lot more about human behaviour and why we do what we do.
Really enjoyed this course, found it to be very timely now that I am stepping into a role as a leader, I appreciate the company investing in my development. The course was a lot of fun. Maggie was warm and genuine in her delivery style. The course helped me to identify ways to deal with current situations with the team and has given me confidence to deliver. Would recommend to colleagues in the business as I thing it is always good to have a refresher.
I’ve done several presentation courses but this one was the best! Very knowledgeable and effective trainer, great takeaway practical take away points.
Honestly one of the best and most engaging courses I have ever been to. Both facilitators were fantastic in providing relevant links back to the workplace.
Michael went above and beyond to deliver a series of customer service workshops catered to our individual needs. Excellent!
Renee was really great! Very informative, really relevant material. Was sad to finish the course.
Course was excellent. I learnt a lot. Suzanne was fantastic, very amusing, factual, a great presenter.
Mark was funny and clear. He had excellent suggestions and used real life stories to relate to us. I really enjoyed the session.
Mark had great charisma and delivered the course very well. The workbooks had a great depth of concepts without being too much information. The use of videos by the instructor to demonstrate was great. Mark showed to have a lot of experience in the role he played delivering the course. He also demonstrated that he understood the needs of each person attending and used it to focus on different members of the group in different parts of the training.
Robin was knowledgeable, experienced and engaging. Great overview and helpful tools that I will be able to implement. The course was practical and made me think differently.
Peter was an excellent facilitator that engaged well with the course participants and was able to communicate the content in a relevant way.
Mark was very knowledgeable and shared a number of stories and examples of customer service that was relevant to our business. Enjoyed the day over all it was good to learn some techniques for managing complaints. The day also highlighted a number of communication styles and the do's and don't s of dealing with each behavior. It’s a lot to remember however, but I am keen take a few techniques and try them out.
This course is such an interesting one. The facilitator was engaging, knowledgeable, energetic, fun and motivating. I love the way it was delivered in a very interactive was with great examples and materials.
The program has given me some helpful tools on how to diffuse and how to handle objections. Ralph was very informative and helpful. The session was relevant to our roles and the lesson can be used in daily interactions. I intend to call out aggressive behaviour or situations that are not entirely on topic or professional.
People skills are very important in my position and this has helped greatly. Very thorough and skillful. Gave great examples that I could relate to. Made sense the way the day was organised. Very beneficial, took a lot out of it. Highly recommended.
Mark is an excellent facilitator and his courses are always practical and enjoyable. It was great to practice, receive feedback and learn effective ways to structure and deliver a presentation. Mark was engaging, kept it moving and creates a safe learning environment.
Craig was very knowledgeable and encouraged a lot of engagement. I learned a lot of tips and tricks on how to better manage my time and be more productive.
Phil was an excellent and knowledgeable facilitator. The course and facilitator were excellent. A great course which invigorated my knowledge of and approaches to leadership.
On behalf of the Sales Team and William Adams I would like to thank ICML for your participation in our preparation sessions, willingness to be flexible to suit our demands and ability to provide the perfect facilitator (Robert) for the audience and subject at hand. I have had nothing but glowing reports on the way the session was managed along with information and advice that was communicated in a way so it resonated with the wide variety of attendees with experience levels ranging from one to over twenty years. ICML has managed to fulfil our requirements regardless of the challenges our specific content and logistic requirements have thrown your way. We would certainly recommend your company to others looking to train their workforce.
Very useful, well run and makes one realise where we can improve our people skills.
Robin provided a good overview, practical tips and hints. I feel that my confidence in managing a project has increased and the aura around “project management” has been demystified.
Highly recommended. This course is very useful to discover a lot of hidden qualities that we have. The facilitator is very knowledgeable and engaging.
Rose was excellent! She has a lovely style is pleasant and great humour. She is very knowledgeable. Thank you Rose.
Would recommend for any potential leaders! Great structure, provided clarity of what I’m in for.
Great hands on knowledge which Robin used as examples for explanations. His knowledge came from experience, not a text book. It was great that the program was not set in concrete and could be structured around the participant’s needs.
Lynne delivered an excellent 2 day session. It was informative and very worthwhile. Her technique and knowledge are outstanding. The session was very enjoyable and I would recommend this to anyone. Thanks.
A highly informative course delivered by an experienced and knowledgeable facilitator – lots of opportunities to apply learning in context.
On behalf of Rinnai, I would like to say a big thank you to ICML and Mark on the delivery of a professional “Essential Leadership Skills” program. It well exceeded the expectations of all participants. The overall feedback was excellent. The program content was very relevant and very interactive. Mark was thorough, knowledgeable, approachable, funny and very engaging in his delivery. We will not hesitate to use your organisation for any future training programs that we roll out at Rinnai. Well done!
Renee has excellent knowledge, is friendly and helpful. Greatly appreciated her flexibility and ability to tailor the course for the group.
Lynne was great – delivered really well and kept it interesting. I learned skills and tips that will really easy to apply to my writing.
The course was relevant, practical, interesting and fun. It is not just textbook learning but understanding how to incorporate the models and information into everyday practice.
Having done many of these types of courses over the years – Marks approach was like a whiff of fresh air. Thanks Mark. The interaction and delivery was first class – I love to hear the variables and new ideas that will help my performance.
Lynne was fantastic! Valid examples and real-life experience. Really fun learning and unlearning!
Robin is highly approachable and engaging in his presentation style and he presented his information clearly. This was a great opportunity to not only reinforce my existing knowledge but to enhance my skill set to be better equipped to tackle the project management required in my role.
I enjoyed Craig’s delivery and demeanour. He customised the presentation/training to our unique situation. Great session. I enjoyed the smaller group.
The course facilitator was incredibly responsive and helped me impact change in my style with my team.
Graham was very engaging, his message was positive and filled you with confidence that you could implement what he taught in your day to day work life. Couldn’t recommend Graham highly enough.
I found this seminar very helpful and interesting and think every workplace should have one.
First class. Great day and relevant for the future. Mark gave a precise, informative, beneficial and entertaining presentation.
The course really took it to another level and has 100% addressed what I wanted to get out of this course. The facilitator was excellent and really worked to build a friendly, encouraging and constructive environment.
The course gave me lots of opportunities to role play and practise the theory. Well worth it.
Exceeded my expectations, was very applicable to my work-life and the sharing of examples and working with others was beneficial. Maggie was extremely courteous and knowledgeable and explained topics clearly.
Honestly, I didn’t find any past workshops as interesting as this. Amazing use of verbal and non-verbal communication.
The program was very interesting and had lots of fun. David was a great facilitator. He helped me how to get into the other person’s brain.
Facilitator was fantastic, very knowledgeable on the topic. I learnt a lot and can apply these skills both at home and the workplace.
I am going out with a wealth of knowledge from this workshop.
I found Renee to be a natural charismatic facilitator with a passion for what she teaches.
Excellent – delivered content with ease, kept us captivated and threw in some humour for giggles – thoroughly enjoyed the course. I’ve been taught new skills to adapt my management style. Mark’s content was exceptional and kept us enthralled and he’s a funny guy too.
Suzanne grew on me! I was a bit wary at first but she knew her stuff – and challenged me/the group. Loved the honest, forthright, challenging approach. Quite confronting at times. I’ve done influencing training before but it wasn’t so thought provoking!
The pace and class size were spot on and the facilitator Lynne was clearly very knowledgeable. Lynne is easily one of the best presenters I’ve seen.
The program provided tools to deal with relationships within the office, how we can achieve standards. Lynne didn’t drop a beat the whole time: engagement was excellent.
This is a great tool to have, especially if you lack in confidence or deal with difficult people.
Robin was really good at explaining all the terminology clearly and gave examples that helped me to understand better. This has helped me learn all the basics and the tools how to best tackle a project from start to finish.
Renee was lovely. Obviously very knowledgeable about her subject matter.
The course was enlightening. Suzanne was extremely personable and knowledgeable and I found it easy to relate. This course has boosted my confidence and given me perspective on myself and my interaction with others.
I loved the course. The facilitator was very interactive, engaging, making the course enjoyable.
Thoroughly enjoyed the workshop. Suzanne was very engaging and knowledgeable and made the learning very accessible.
We had way too much fun! Such a safe environment for a tricky topic.
Fantastic session facilitated by a very skilled and knowledgeable facilitator. The content of the course was exactly what was required. Amazing process and workshop. Skills gained will assist the team moving forward and from strength to strength.
Very good facilitator. Peter had a warm and inviting manner and was very inclusive of all participants.
The Customer Service program was one of the best I’ve attended, facilitated brilliantly by Graham! Graham is an outstanding facilitator who engages sincerely with all attendees.
Mark engaged well, great knowledge and encouraged conversation. Reinforced my management style and gave me a few new methods.
The content was presented in a way that was appealing to a variety of learning styles. Renee was a great facilitator, very engaging, energetic, referred often to sources and references. Renee read the room really well and delivered the content accordingly - a great mix of presenting styles used (audio, visual, group, self-reflecting).
Thanks Renee, as I thought the training very relaxed, I found it comfortable to contribute. I would certainly recommend your services to others.
I like the flexibility of moving things around and responding to audience. The various models are always useful but I think the practice discussions were the most valuable.
Fantastic day – time well spent! Good balance of content/activities; good engagement; good focus on pragmatic changes we can make. Took away a few key tips and tricks which I can immediately integrate into the way I do things.
I found the facilitator incredibly engaging with the ability to distil heavy content into manageable sections.
Great course which gives you tools you can implement straight away
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