Becoming more assertive isn't always easy, however it's an important factor in success. Here are four assertiveness techniques that can help you....
Whether you’re an experienced executive or aspiring leader, you’ll find ICML training and development programs inspiring and fascinating. We create and facilitate tailored learning experiences that make you better at your job. After our programs you will enjoy your work and personal life more. You’ll be happier and more productive. We don’t do quick fixes. We build lasting and enduring skills and productivity improvements through powerful, tailored learning solutions. Ask us how.
Excellent course – objectives, aims and very relevant content. Suzanne is great, brilliant delivery, enthusiastic, the personal anecdotes make for a good connection with the group – a perfect balance of fun and professional knowledge.
A fun snapshot of all those important sales skills that sales people need to be successful and make an impact on their clients.
Facilitator has a good relaxed style and gave relevant examples. Really good to get different ideas about how to manage staff and provide feedback.
Great facilitator – really honest and vibrant and worked the room really well so everyone participated and got involved.
The course was engaging and informative delivered with passion and professionalism. Very beneficial to all leadership job roles, as well as personal leadership roles.
Excellent communicator. Renee’s style of delivery is what made the course interesting.
Suzanne grew on me! I was a bit wary at first but she knew her stuff – and challenged me/the group. Loved the honest, forthright, challenging approach. Quite confronting at times. I’ve done influencing training before but it wasn’t so thought provoking!
Excellent content which demonstrated the techniques and principles throughout the course itself. The structure to building training sessions is something that I lacked. Having the framework will allow me to be concise in the message or outcome I am trying to project and achieve. Presented in a simple yet effective manner. Essential to everyone and anyone looking to lead people.
Thank you for a great day. It was very interesting and informative. I benefited from the new info and tools very much. Gained understanding and tools to manage projects as well as increase productivity in general. It was easy to follow and understand content. The day was interactive and the material very interesting.
Thanks Lynne – really enjoyed the session. Logical structure and great range of topics covered.
Renee was really great! Very informative, really relevant material. Was sad to finish the course.
The facilitator was very flexible to our needs as a group. The content covered was specific to our needs and this ensured engagement throughout. The different models such as RACI will definitely assist moving forward. I also enjoyed applying current situations and projects to the models that were being discussed as this provided further clarity. Great course I as can apply to my role immediately.
Shaun was informative, useful and fun. I found being able to categorise actions, strategies and behaviours most useful.
Great introduction to facilitation with useful tools and ideas for implementation in the workplace. Justine is professional and personable. I feel like I have some great tools to go away with and make great changes.
A significant period of change in our organisation resulted in the identification of a broad range of training requirements. We contacted ICML who meet our immediate needs, but have also continued to work with us to further develop our employees. Training has been delivered at our business site, tailored to our objectives, with a personalised and practical focus. I don’t think I have ever received such positive and strong feedback from participants on the courses we have held – even our CE has heard the ‘buzz’ about the recent session, Advanced Business Writing, and the Executive team are participating in a further session. I would recommend ICML for any customised training to help your employees learn practical tips and reach their potential!!
Not only was it a fun 2 days, but I learnt some powerful tools that I will certainly use in the future to enable me to me a more "focussed & fun" trainer. I would also highly recommend this course to anyone planning to "tread the carpet" in front of audiences, or to further their "quiver of tools" moving forward. Thanks to Lynne - the two days were one of the best "work days" that I have had, thank you.
Fantastic! Really helpful and useful techniques. Justine is very engaging and I would recommend the course to others – very helpful. The course was straight forward with helpful strategies I’m able to use in developing my skills of staff management. I am feeling much more confident after completing this session.
This was one of the best courses I have attended – self improvement and self realisation is acting at grass root level.
The course and facilitator was the most worthwhile training that I have been on. The facilitator was very impressive.
Renee was informed, engaging and a great facilitator. Would definitely attend more of her courses.
Graham is one of the best presenters I have come across. I enjoyed being part of of these 3 sessions with him. Well done. All I learnt is directly beneficial to my day to day work.
Thoroughly enjoyed the workshop. Suzanne was very engaging and knowledgeable and made the learning very accessible.
Obvious knowledge & passion for the subject lengthy experience in the corporate field adds to credibility.
Suzanne is a very engaging presenter that allows you to think both personally and professionally about your communication.
It was a great course and the facilitator was excellent. I thoroughly enjoyed this session and plan to encourage my team members to register - very valuable use of information shared.
Renee has a very down to earth approach and is an engaging presenter. Very useful strategies, ideas and information to take away and use straight away. Lots of valuable tools and cohesive approach.
I would recommend anyone to do this course. Got a lot out of the day – Peter is a great presenter.
Great presenter who explained points thoroughly and clearly. Suzanne encouraged group participants and discussion well throughout entire course. Well done.
Highly recommend Rose as a Facilitator as she provided great exercises for demonstrating models and also prompted great discussions amongst my colleagues and I on how we implement these in the workplace.
Great presentation skills. Kept the course flowing well. Peter was a great facilitator.
Renee is a highly engaging presenter with an easy going but authoritative style that kept everyone involved and attentive.
Well presented, great balance of theory and practical exercise and a fantastic presenter/facilitator who is an absolute beauty. Great energy levels, Graham you are a star. Whatever they are paying you Graham, they should double it!!
Renee is an extremely good training facilitator, very skilled coach. Fantastic! So much information to take away. Very well covered in one day.
Ralph was a fantastic facilitator. Thank you!! Excellent program. Ralph was able to tie people’s comments back to relevant content. He provokes a lot of insightful discussion.
I’ve done several presentation courses but this one was the best! Very knowledgeable and effective trainer, great takeaway practical take away points.
Maggie was fantastic, knowledgeable, informed and equipped with examples and research.
Mark is energetic, gets everyone involved! You walk away new enhanced skills plus loads of confidence to succeed!!
The course was enlightening. Suzanne was extremely personable and knowledgeable and I found it easy to relate. This course has boosted my confidence and given me perspective on myself and my interaction with others.
Thank you for an informative and interesting day that was really insightful. Justine was great, really energetic and engaging and it was enjoyable to participate.
Great introductory HR course! Jill was knowledgeable and interactive! Great structure, informative for managers/admin and alike.
Suzanne was great - she was able to provide us with information in a relatable, interactive and educational way. I learnt a great deal that can easily apply in my personal and professional life. Very valuable training.
I found the Time Management course with ICML extremely useful with many tips that I can use in my role for a long time to come. Peter was very helpful and explained things to us in a simple and easy to understand manner.
Class delivered in an interactive and engaging way. Based on concrete examples which makes it easy to understand and retain.
Very engaging and memorable. After training on the same topic for some time, it is great to have the tools to make it fresh and engaging. Mark established credibility through actions!
The course was interactive with solid direction and positive guidance. I loved how Rose had really delved into the pre-course surveys and expected individual outcomes.
Mark was informative, interactive, great sense of humour and happy to answer questions. Great!
Definitely one of the most useful and interactive courses I have done. I feel I will come away with a lot of valuable information to help my everyday work/ life tasks.
Thanks Renee, as I thought the training very relaxed, I found it comfortable to contribute. I would certainly recommend your services to others.
Justine practises what she preaches – very refreshing for her to go through techniques and then highlight examples of how she demonstrated those techniques earlier in the session. Raised very interesting and equally important aspects of facilitation that we often perceive as optional (eg. reading body language to gauge engagement). Absolutely enjoyed Justine’s training session especially around her different styles of keeping us engaged and demonstrating her examples and techniques during the session.
The pace and class size were spot on and the facilitator Lynne was clearly very knowledgeable. Lynne is easily one of the best presenters I’ve seen.
Graham was fantastic; best facilitator in 10 years of training.
Renee was very professional and had excellent knowledge of the material. Renee is very insightful.
Paddy was informative with real life examples. The models provided are a tool which is easily adopted.
Renee was a great facilitator and the content was new and very useful. I can implement these models in day to day operations. Renee has a great ability to breakdown complex models with common examples.
Suzanne was great. Highly recommended, especially in a small group, to help grow and feed confidence.
I was engaged the whole course. I feel like I can go away and use this not only at work but in day to day life. I really enjoyed the practical side. Renee was down to earth and understanding and made us feel very comfortable.
Justine provided excellent explanations and examples to help me understand better, especially with my limited experience of facilitation. I liked that Justine paused sometimes and asked if we observed how she was using the techniques in this facilitation. These examples were the best way to understand and memorise theory part better. Thank you Justine! It was an amazing facilitation and I learned a lot from it.
Rose is a great speaker that encouraged participation from everyone. Her content delivery was very good.
Robin is a great facilitator, rich in experience. Very good first step into PM world for me. Most of the topics are known already, but I got some useful best practices and acknowledgement. Very useful new findings! Especially the electives after 4pm.
Highly recommended. This course is very useful to discover a lot of hidden qualities that we have. The facilitator is very knowledgeable and engaging.
Emotional Intelligence is a wonderful program that all staff should undertake to better understand not only how their emotions can have an impact on business, but their customers and colleagues as well. Justine is really engaging and a pleasure to learn from. She spoke about emotional intelligence in an easy to digest way and she used excellent examples.
Rose was brilliant! So much course work to get through in a short time frame but it remained interesting and engaging. I found the interactive nature of how Rose ran through the course work really effective.
Renee is an extremely high energy and positive trainer. The course was excellent with lots of participation and interaction.
First class. Great day and relevant for the future. Mark gave a precise, informative, beneficial and entertaining presentation.
I found this course very interactive and therefore extremely interesting. One of the best things was that Suzanne did not use PPT. or any high tech material. She presented real life examples that I can relate to. I will recommend this course to my friends and fellow colleagues.
Rose was excellent! She has a lovely style is pleasant and great humour. She is very knowledgeable. Thank you Rose.
Highly recommended to everyone who relates to people from different cultures and backgrounds. The course is done professionally, effectively and very helpful. I gained more confidents in saying “no” and express my opinions directly yet respectfully. Thank you, Justine!
I found Renee to be a natural charismatic facilitator with a passion for what she teaches.
Better tools for developing skills for interview processes. Recognise and respect employee’s rights more thoroughly. Very thankful to Jill. Happy with the entire presentation.
Being a trainer and attending a workshop, is like being a Chef and eating at someone else’s restaurant. You would assess every aspect. Simply put, end of the day the participants wanted more… there was never a dull moment, my jaw bone hurts after laughing and smiling all day, at the same time we had so many light bulb moments, that we lost count.
A great session to identify where our team is at and how and where future opportunities are. Very impressed with how Ralph read and worked with the group.
Many thanks to Peter and the crew at ICML for a great course on Time Management. Understanding the course was easy through real life examples and strategies that are easy to remember and implement.
Phil was an excellent and knowledgeable facilitator. The course and facilitator were excellent. A great course which invigorated my knowledge of and approaches to leadership.
Suzanne has a refreshing comical approach to ensure the participants reach their learning outcomes. Kept our interest and made it real and personal. Thank you!
I really enjoyed this course and can immediately deploy tactics I’ve learnt today, in my work. Lynne was a fantastic presenter, knowledgeable, funny and professional.
I had a number of ah-ha moments; great!
Excellent delivery of material and easily connected to my workplace situations. The course is very powerful in being able to utilise a range of frameworks and methods to pursue team building and performance excellence.
Excellent, professional and interactive. The course offered tools that can be applied to combat all aspects of time management. I would recommend this course to other organisations. Well done.
I really enjoyed it – exceeded expectations. Fantastic, engaging facilitators who use great personal experience stories. Feel much more confident in managing staff. Would highly recommend it.
Would recommend for any potential leaders! Great structure, provided clarity of what I’m in for.
Justine is great, she is positive & engaging and she has provided us with valuable tips and thought us a lot about presenting with impact. I would recommend this course to my colleagues, this is a great course. Thanks very much, for fantastic course, Justine.
A really enjoyable and practical course with a presenter who builds instant rapport. Renee gave us practical and relevant examples that can be applied in my everyday work situation. The models were well explained and easy to use.
Lynne was fantastic! Valid examples and real-life experience. Really fun learning and unlearning!
Excellent workshop straight to the point, very easy going and relaxed atmosphere. I would recommend this course based on the relevant information provided by the facilitator, this is very useful.
Lynne is fantastic and very knowledgeable. Thank you. I would recommend all businesses to participate in this course. I really enjoyed how it was done, how we got to correct our errors and the examples related to our line of work.
Very beneficial workshop – has helped me feel more comfortable about giving “feedback”.
Renee presented the course in an interesting vibrant way. The content was perfect for me and my new sales role.
I found this course to be more than informative. The information on the day and the course material was amazing. I feel more motivated to get back to work and slowly implement everything I’ve learnt. Renee was awesome. Thank you!
A great overview of the project management environment coupled with lots of useful tools for projects big and small. I’ll definitely be implementing these in my work day.
Lynne delivered an excellent 2 day session. It was informative and very worthwhile. Her technique and knowledge are outstanding. The session was very enjoyable and I would recommend this to anyone. Thanks.
It was fantastic! Peter was very professional, engaging and great at facilitating. Extremely useful and I will be implementing tips I learnt from this course in daily life. Definitely recommend it.
I completed this course 3 years ago and chose to do the course with Peter again to refresh. I find his style very informative and delivered with a sense of humour. I would recommend this course.
I have come out of this with a whole new set of things to implement and incorporate that I see high value in. Renee’s energy and enthusiasm creates a fun and focussed environment during what I think is in intensive learning environment. Thank you.
Justine delivered an interactive strong session- dynamic presenter giving a positive attitude to complete the job!
Exceeded my expectations, was very applicable to my work-life and the sharing of examples and working with others was beneficial. Maggie was extremely courteous and knowledgeable and explained topics clearly.
Maggie is beautiful! So welcoming and really sets a safe and trusting environment to share such personal information. She provided the team with strong actions and goals to work towards into near future and long term.
This course is such an interesting one. The facilitator was engaging, knowledgeable, energetic, fun and motivating. I love the way it was delivered in a very interactive was with great examples and materials.
Rose was genuine, happy and a natural facilitator. She gave honest and meaningful feedback. The course was practical, important and tangible to many situations. There were a lot of great insights and techniques.
The course really took it to another level and has 100% addressed what I wanted to get out of this course. The facilitator was excellent and really worked to build a friendly, encouraging and constructive environment.
Renee is obviously very skilled, knowledgeable and passionate about her subject. I found this course to be engaging, informative and challenging. I actually can see myself using these new skills on a daily basis – both at home and in the workplace. I’m excited about using them – Thanks Renee.
The course was really good. Mark was well experienced and happy to provide as much information as he could. I was happy with the content of the course.
Renee is very friendly and very knowledgeable – very responsive to the group’s needs. There are some really great tools that I can incorporate into my day to life – both work and home.
Suzanne has excellent examples on every part of the course, as well as strongly encouraging us to participate. Great, active facilitator that engaged the group for the entire day.
The course gave me lots of opportunities to role play and practise the theory. Well worth it.
Thought the course was great – huge amount of information. I didn’t think that I would learn so much.
I found the course timely, informative and completely relative. All facets discussed and covered were beneficial and Renee was fantastic. Thank you!
The workshop was very informative and great examples of application that are relatable in my work life. Lynne is a delight to spend the day with. Lynne is very passionate and experienced: I had an entertaining and enjoyable day.
During the course I had the opportunity to share the day-to-day challenges with Mechelle and get to learn many ways to cope when challenged. Learned many new things during the training and got involved in role plays.
Renee knows her subject matter very well. Highly energised. Able to keep the topics flowing and relevant to a diverse group.
The workshop was rewarding and has given me insight into people management and a strong framework to build teams that deliver the right result for the organisation. Jill was excellent, engaging and informative.
Renee was great at adjusting the course content to specific participant needs. She is an energetic presenter who listened to participant’s wishes and attended to them well, despite the diversity of client needs in the room. I came away with useful, practical ideas to put to use. Thank you.
Suzanne was brilliant. Very engaging, humorous and knowledgeable. Very enjoyable workshop.
Graham was able to bring some good examples and had a very clear way of presenting the content. I feel that the techniques I’ve learnt today can be applied to my work straight away and can help my interaction with stakeholders. I really liked the pace of the course, the amount of content was great for the time frame. Thank you Graham for sharing your knowledge with us.
I will definitely be applying much of the influencing skills across my team and wider staff in our business.
The program reaffirmed my skills and the facilitation was engaging, entertaining and knowledgeable. Lynne was a fabulous, engaging presenter.
Renee was ten times more engaging than I expected and has given me the techniques to be more confident as a saleperson.
''Delivery of information provided was exciting and helpful. Very helpful in provide a balance in delivering the topics. Fantastic in demonstrating key points and helpful to provide/ perform better training techniques.''
I have a diploma in management and wasn’t sure if this course would be worth participating in. I was extremely happy to find the course beneficial. Renee’s coaching and commitment to making sure everyone in the course understood the concepts was fantastic.
Two half days well spent! In a short amount of time I have acquired some important tools to improve my team’s performance and my feedback to them. Excellent and quick understanding of our context.
‘Suzanne tackled a broad and potentially confusing brief with great skill – thanks’
All examples were highly relevant and focused at our industry – Renee’s knowledge of the industry and company really helped. You may think you know everything required for your role – this course will identify areas you never knew.
Maggie is fabulous! One of the best facilitators I have seen. Engaging, thoughtful and approachable with a strong knowledge of the subject matter.
Fantastic! Lynne had done great research and prepared relevant documents that were presented well. Lynne was fantastic. She gave great tips that will make a huge difference to our business both externally and internally.
Suzanne is happy, friendly and engaged with real life examples for people to relate to.
I found the workshop to be extremely interactive, engaging and enjoyable. Certainly exceeded my expectations.
Thank you Suzanne - I really enjoyed meeting you and attending this course. Suzanne was a fantastic facilitator. I enjoyed this course and found it very informative and useful in everyday dealings with people.
Robin was knowledgeable, experienced and engaging. Great overview and helpful tools that I will be able to implement. The course was practical and made me think differently.
The course exceeded my expectations and left me with a lot of confidence going forward. The delivery of the material was exceptional. Renee delivered practical and real world examples making it easier to apply the knowledge gained. Great course! Renee made a challenging and daunting task seem enjoyable and less complex. I am looking forward to applying the knowledge that I have learnt today.
Anita is a very engaging facilitator, has excellent knowledge and makes you feel encouraged to contribute. Really enjoyed the workshop. Very practical and will be easy to implement day to day.
I really enjoyed this course and feel as though I have gained some useful techniques I can implement into my development and the overall business development where I work. I would highly recommend.
Renee is great: great awareness of the groups knowledge/energy level. Kept everyone interested and ensured we got a lot out of the course.
Craig was an excellent facilitator who listened to us and has us interact. Craig coordinated an excellent overview of project management essentials and would highly recommend this course. Great focused course content, well presented.
Open forum discussions were extremely useful and productive. Great to be able to take written information away to refer to. I would highly recommend the course to people needing the assurance that what they are doing is on the right track. That the course will add confidence, understanding and a fresh way of approach.
Peter is a great trainer/facilitator. Very clear and engaging in his presentation. Very helpful in my every day email correspondence and program report writing.
Justine was excellent, friendly, strong and engaging. A great mixture of conversation and activity. I already had a strong understanding of personality types and EQ but learnt a lot more about how they all interact and how to develop by acknowledging them.
Robin provided a good overview, practical tips and hints. I feel that my confidence in managing a project has increased and the aura around “project management” has been demystified.
Very good facilitator. Peter had a warm and inviting manner and was very inclusive of all participants.
Anita did a great job making the material relevant for our circumstances. Great advice of how to deal with real examples. Easy to understand and makes the whole idea of project management less daunting. The workshop provides a very easy to follow and implement process. Information was great detail but not overwhelming.
The course was insightful and will provide many useful techniques to assist with coaching my team.
MEA is a National Membership organisation for Electrical Contractors and we provide education technical and business support to assist members successfully run their business. We are continually wanting to learn and improve every facet of our business but recently identified that some of our staff lacked confidence in some interactions with members. In conjunction with ICML we designed and delivered a Member Engagement session that assisted the staff identify their “pinch points”, identified ways to overcome and began us on the road to design our very own member playbook. The presenter was great. In a short time period she was able to discern our needs, work with 3 senior managers across different functional groups and designed a session that was engaging, full of team lead ideas and learnings that shared our collective strengths to combat our perceived weakness. It was a great day and achieved everything we needed.
Training was beneficial and I was happy with Craig’s delivery. I have had a lot of management training before and facilitated similar topics myself but it was amazing to be able to pick up some further tips.
Suzanne‘s delivery and ability to take us on a journey was fantastic – she has the ability to engage at the most appropriate level and get everyone on a common level and point of view.
Mark was excellent! He spoke well, was engaging, used great examples, applied the theories and I loved the mix of different methods eg. group activities, videos, role plays etc. The workbook and handouts were excellent and useful. Enjoyed learning a theory but also knowing strategies to use when something wasn’t working. Videos and team activities were excellent.
Rose was great. I really enjoyed the course. It was very informative and I have learnt a lot of useful skills to use not only in the workplace but in a social situation.
Craig is a fantastic facilitator. He is very knowledgeable, a great presenter/speaker, he is warm and very positive. Clearly a subject matter expert. Great experience, and great to meet him. Thanks Craig!
Loved the course Project Management Essentials. Would surely recommend it to anyone who needs it. Robin has been excellent and helped clear the doubts that arose during the course. The course gives a lot of insights into Project Management. I learnt a lot of things I can improve on.
Excellent – delivered content with ease, kept us captivated and threw in some humour for giggles – thoroughly enjoyed the course. I’ve been taught new skills to adapt my management style. Mark’s content was exceptional and kept us enthralled and he’s a funny guy too.
Rose was a great facilitator and made the day fun. Great entry level course for communicating – would definitely recommend this course to my colleagues.
This course deepened my knowledge of essentials. Definitely helpful for improving stakeholder management.
Very interactive – hands on which is what I loved. Not at all text book.
Mark was terrific – great anecdotes, knew his material. He made the day – which I thought would be too long – fun, engaging, thought provoking and I walk away with actual tools and strategies. Look forward to another session with Mark at the lecturn.
Really interactive and informative. Great content.
I am going out with a wealth of knowledge from this workshop.
Highly recommend Rose as a Facilitator as she provided great exercises for demonstrating models and also prompted great discussions amongst my colleagues and I on how we implement these in the workplace.
On behalf of Rinnai, I would like to say a big thank you to ICML and Mark on the delivery of a professional “Essential Leadership Skills” program. It well exceeded the expectations of all participants. The overall feedback was excellent. The program content was very relevant and very interactive. Mark was thorough, knowledgeable, approachable, funny and very engaging in his delivery. We will not hesitate to use your organisation for any future training programs that we roll out at Rinnai. Well done!
Great facilitator, very easy to understand and a great person to learn from. These training days have been extremely beneficial and have helped me to grow.
Justine is a dynamic presenter who is very engaging and the session is informative and empowering. Thank you.
I learnt a lot in a very short time. Addressed almost every issue the team could think of. The course was excellent all round!
Robin was really good at explaining all the terminology clearly and gave examples that helped me to understand better. This has helped me learn all the basics and the tools how to best tackle a project from start to finish.
Justine had me engaged from the beginning and I enjoyed both her interaction with us and our participation.
We have used ICML for various training courses now, which were well received by all attendees and had positive impact on the way we do things. We like the fact that ICML engage with the business and get participants to answer questions before the course so that that it will be relevant to us when we attend, and the ease and flexibility of arranging the program. We will definitely use ICML again.
Mark is an excellent presenter. Exceptional knowledge and a great teacher that uses great examples to demonstrate a point. Overall fantastic course.
The facilitation was fantastic. Really liked the way that we all were engaged in the workshop.
Graham is an excellent trainer who clearly enjoys what he does. Thanks for the day.
Mark is an excellent facilitator, one of the best sessions I’ve completed.
Great manual which I shall refer back to – so many points resonated with me. Will definitely use in professional and personal life. Super engaging facilitator, time flew! Loved all the activities. Suzanne made excellent points and I listened to every word. Super engaging, interesting, fun, helpful and overall awesome training. Would recommend to anyone and everyone. Thanks for a great day!
Very useful, well run and makes one realise where we can improve our people skills.
Thought that enthusiasm was great and amount of involvement kept it interesting. This involved a lot of action and suggestions to implement. Very well structured and adequate involvement and explanations.
I found the facilitator Jacqui very good and she knew a lot about the subject. I will be applying all of the techniques that were shown.
I like the flexibility of moving things around and responding to audience. The various models are always useful but I think the practice discussions were the most valuable.
Great tips to help with current job. Tailored well to needs of the group. Feel more aware about how projects run start to finish.
We had way too much fun! Such a safe environment for a tricky topic.
Very informative & eye opening. Came away with a lot to work on. Excellent presenter.
Very interesting and thought provoking on dealing with different personality types. Very well presented.
Great knowledge by facilitator, kept the course interesting by mixing up the pace with activities. As soon as I finished the course I came back to my desk and started writing lists of my tasks – it has definitely inspired me to rethink the work that I am doing in a day and how I can fit more in. I would definitely recommend the course – even though I thought I was ok at time management, the course helps you better understand how you can make better use of your time.
I gained valuable information on audience, structure writing and the correct use of grammar and punctuation
Peter was very engaging and inclusive. Honed skills, particularly around making my writing more concise and effective. I write so many emails, I can already see how this will help me tomorrow.
Practical information which was easy to relate to. By using personal experiences, I found it easy to communicate with Suzanne.
Jill is a great presenter. Really enjoyed the session. Good course materials and good group participation.
Great stuff to hear real life experiences and referencing from a diverse range of sources. Loved the day, was awesome.
Suzanne is an expert in the content and ability to deliver. I enjoyed developing greater understanding of my weakness and areas I need to be aware of. Adult, Parent and Child responses – I will be using this in supervision to engage and develop staff.
The program covered information, skills and competencies that are very relevant to me professionally. Rob was excellent. Engaging. Knowledgeable. Likeable. Adaptable. He’s an engaging coach and trainer. I’m very grateful to have had this experience.
Anita was very professional and knowledgeable. Really appreciate such an authentic training style – very enjoyable. The workshop was extremely thorough and provided relevant information. Thoroughly recommend for anyone undertaking project work of any type. Very valuable and applicable information.
I loved the course. The facilitator was very interactive, engaging, making the course enjoyable.
I found the facilitator incredibly engaging with the ability to distil heavy content into manageable sections.
Peter kept the content interesting and let the group influence where the day went. Some very practical solutions to some very overwhelming problems.
We engaged ICML for a tailored Influencing skills program for our team of senior leaders in our department. ICML listened well to our needs and tailored a program delivered over multiple workshops. The emphasis was on understanding and applying influencing skills from a behavioural psychology point of view. The facilitator Suzanne Loubris certainly delivered on this. Suzanne’s psychology background and experience was instrumental in her facilitation of the program. She offered a framework to understand what motivates others and introduced a simple but effective approach to understanding and adapting to different behavioural types. Suzanne was a great facilitator. She helped the team gain confidence and practical skills to positively influence a variety of internal and external stakeholders. I have already recommended this program and ICML to colleagues.
The course was very worthwhile – better that I thought it would be. Lynne made the session, thank you Lynne.
Graham is an excellent presenter, great involvement. Provides some additional tools and viewpoints to use in day to day interactions.
Great program. Well organised presentation. Maggie is an awesome facilitator.
Great workshop which was flexible to our needs both before the sessions and during as concerns and questions were raised. Rose is a fantastic facilitator with a great wealth of experience and knowledge that helped our group to brainstorm ideas to resolve our existing issues and personal shortfalls.
Mark had great charisma and delivered the course very well. The workbooks had a great depth of concepts without being too much information. The use of videos by the instructor to demonstrate was great. Mark showed to have a lot of experience in the role he played delivering the course. He also demonstrated that he understood the needs of each person attending and used it to focus on different members of the group in different parts of the training.
The course gave me a good understanding of how to manage a project from start to finish. I have not taken part in project management but this course gave me the confidence to want to start managing projects. Robin was an excellent facilitator – dynamic + knowledgeable.
Mechelle was excellent! She made the course fun and was really engaging - she built a great rapport with our group. Skills we learnt were extremely practical and we could all relate to the content. I now have plan I can put into place. I also liked that it was clear and we could all relate to the content. I really loved the course and I hope to apply the learnings in my career.
After courses in the past, I wasn’t sure what to expect, but it far exceeded my expectations. Renee was engaging and bright. The topics covered were concise and easy to digest. I especially enjoyed the information on networking and learning styles.
Program was great on all levels. Retained a great amount of info. Graham is one of the best trainers I have encountered. I have had many courses over the years and I will say that Graham has been the best trainer I have seen and been involved in.
Paddy was a very good facilitator; knowledgeable, patient and articulate. He enlightened me on some ways to improve the way I run meetings.
The course was relevant, practical, interesting and fun. It is not just textbook learning but understanding how to incorporate the models and information into everyday practice.
Maggie was very engaging and aware. She adapted to the teams energy throughout the day. It has given me insights into my own preferences and how they may impact others. I also really enjoy the Lencioni content. An excellent, insightful and inspiring day. Maggie was a great facilitator who kept us all engaged and focused.
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