Leaders need to communicate with their teams, and often. Here are four conversations they should be having to be effective in their role....
Whether you’re an experienced executive or aspiring leader, you’ll find ICML training and development programs inspiring and fascinating. We create and facilitate tailored learning experiences that make you better at your job. After our programs you will enjoy your work and personal life more. You’ll be happier and more productive. We don’t do quick fixes. We build lasting and enduring skills and productivity improvements through powerful, tailored learning solutions. Ask us how.
A great session to identify where our team is at and how and where future opportunities are. Very impressed with how Ralph read and worked with the group.
Obvious knowledge & passion for the subject lengthy experience in the corporate field adds to credibility.
Thank you for an informative and interesting day that was really insightful. Justine was great, really energetic and engaging and it was enjoyable to participate.
Not only was it a fun 2 days, but I learnt some powerful tools that I will certainly use in the future to enable me to me a more "focussed & fun" trainer. I would also highly recommend this course to anyone planning to "tread the carpet" in front of audiences, or to further their "quiver of tools" moving forward. Thanks to Lynne - the two days were one of the best "work days" that I have had, thank you.
I found Renee knowledgeable on subjects covered to be of an extremely high level and this kept me engaged throughout the duration of the course.
Everything was explained in detail and I liked the way Anita encouraged group discussion. I found the session very informative and some of the project management techniques very valuable. Fantastic session to learn the fundamentals of project management.
Justine is clearly passionate about Presenting – this combined with her knowledge made the course infectious.
I was engaged the whole course. I feel like I can go away and use this not only at work but in day to day life. I really enjoyed the practical side. Renee was down to earth and understanding and made us feel very comfortable.
Thanks Robin for a very informative and practical day. I will definitely implement some of the learnings in my current project. Lots of great, practical tools and information.
Highly recommend Rose as a Facilitator as she provided great exercises for demonstrating models and also prompted great discussions amongst my colleagues and I on how we implement these in the workplace.
Fantastic session facilitated by a very skilled and knowledgeable facilitator. The content of the course was exactly what was required. Amazing process and workshop. Skills gained will assist the team moving forward and from strength to strength.
Renee was very clear and to the point. Covered a broad range of methods. The course was very well set up and structured. I would definitely recommend this course, it opens the mind to different ways of processing information.
Excellent – delivered content with ease, kept us captivated and threw in some humour for giggles – thoroughly enjoyed the course. I’ve been taught new skills to adapt my management style. Mark’s content was exceptional and kept us enthralled and he’s a funny guy too.
Having done many of these types of courses over the years – Marks approach was like a whiff of fresh air. Thanks Mark. The interaction and delivery was first class – I love to hear the variables and new ideas that will help my performance.
Maggie was very engaging and aware. She adapted to the teams energy throughout the day. It has given me insights into my own preferences and how they may impact others. I also really enjoy the Lencioni content. An excellent, insightful and inspiring day. Maggie was a great facilitator who kept us all engaged and focused.
I really enjoyed this course and can immediately deploy tactics I’ve learnt today, in my work. Lynne was a fantastic presenter, knowledgeable, funny and professional.
The program provided tools to deal with relationships within the office, how we can achieve standards. Lynne didn’t drop a beat the whole time: engagement was excellent.
Renee was amazing! Great knowledge and great presentation! I learnt so much. I would recommend the workshop, particularly for new managers and upcoming managers.
Mark is an excellent presenter. Exceptional knowledge and a great teacher that uses great examples to demonstrate a point. Overall fantastic course.
The course was insightful and will provide many useful techniques to assist with coaching my team.
Excellent workshop straight to the point, very easy going and relaxed atmosphere. I would recommend this course based on the relevant information provided by the facilitator, this is very useful.
A fun snapshot of all those important sales skills that sales people need to be successful and make an impact on their clients.
All examples were highly relevant and focused at our industry – Renee’s knowledge of the industry and company really helped. You may think you know everything required for your role – this course will identify areas you never knew.
‘Suzanne tackled a broad and potentially confusing brief with great skill – thanks’
The course was really interesting and relatable to my current work situation. I would definitely recommend the course, very practical. Mark had relevant knowledge and examples.
I think the best aspect of this course was that we were able to apply the techniques to projects we were all working on. It's a lot easier to understand and put things into practice when it can be used in a practical sense. Gill was really keen to help us all and anything that we need moving forward.
Graham provided me with a toolbox of techniques to resolve and handle complex situations with customers. Interactive, not just a lecture, real life examples. Graham has a great personality and very engaging, keep up the good work Graham.
Peter was an engaging trainer. Best training day I have ever had! The training day with Peter was insightful and enjoyable. This course and day exceeded my expectations – I can’t recommend this enough!
I found the facilitator Jacqui very good and she knew a lot about the subject. I will be applying all of the techniques that were shown.
Lynne was very talented at engaging the group and facilitating active learning. I was alert and interested throughout the day.
Suzanne was interactive and connected well with the group. The course material to take home will help keep the material fresh. It was fantastic!
Facilitator has a good relaxed style and gave relevant examples. Really good to get different ideas about how to manage staff and provide feedback.
Mark was terrific – great anecdotes, knew his material. He made the day – which I thought would be too long – fun, engaging, thought provoking and I walk away with actual tools and strategies. Look forward to another session with Mark at the lecturn.
Phil was an excellent and knowledgeable facilitator. The course and facilitator were excellent. A great course which invigorated my knowledge of and approaches to leadership.
Mark is an excellent facilitator, one of the best sessions I’ve completed.
We approached ICML one year ago for an in-house training for our organisation. We are grateful for the hard work and exemplary service provided by Peter and his team. ICML’s team gives our organization great support. They are knowledgeable, responsive and thorough, and all this at an excellent value. We highly recommend ICML for all kinds of training an organization would need.
The content was presented in a way that was appealing to a variety of learning styles. Renee was a great facilitator, very engaging, energetic, referred often to sources and references. Renee read the room really well and delivered the content accordingly - a great mix of presenting styles used (audio, visual, group, self-reflecting).
We have had an ongoing relationship with ICML for over four years at Wyndham City Council. Peter Munnik and his team of experienced, engaging and knowledgeable facilitators make my job very easy as they have proven time and again to be flexible and only too willing to accommodate our needs every time they deliver programs at our workplace. Their programs are always well received by our staff and I wouldn’t hesitate to call them with future needs.
Rose was full of knowledge, additional reading & websites. The course was enjoyable and met my expectations on both day.
Renee was informed, engaging and a great facilitator. Would definitely attend more of her courses.
Justine was very engaging and was able to have open discussions. I enjoyed the small group size and was really able to participate and be heard.
Thank you for a great day. It was very interesting and informative. I benefited from the new info and tools very much. Gained understanding and tools to manage projects as well as increase productivity in general. It was easy to follow and understand content. The day was interactive and the material very interesting.
Renee presented the course in an interesting vibrant way. The content was perfect for me and my new sales role.
Peter was an excellent facilitator that engaged well with the course participants and was able to communicate the content in a relevant way.
Loved the course Project Management Essentials. Would surely recommend it to anyone who needs it. Robin has been excellent and helped clear the doubts that arose during the course. The course gives a lot of insights into Project Management. I learnt a lot of things I can improve on.
Fantastic facilitator – extremely knowledgeable. Highly recommend course to anyone doing PEP/PES – this makes the process clear and understandable.
Graham was able to bring some good examples and had a very clear way of presenting the content. I feel that the techniques I’ve learnt today can be applied to my work straight away and can help my interaction with stakeholders. I really liked the pace of the course, the amount of content was great for the time frame. Thank you Graham for sharing your knowledge with us.
Open forum discussions were extremely useful and productive. Great to be able to take written information away to refer to. I would highly recommend the course to people needing the assurance that what they are doing is on the right track. That the course will add confidence, understanding and a fresh way of approach.
On behalf of Rinnai, I would like to say a big thank you to ICML and Mark on the delivery of a professional “Essential Leadership Skills” program. It well exceeded the expectations of all participants. The overall feedback was excellent. The program content was very relevant and very interactive. Mark was thorough, knowledgeable, approachable, funny and very engaging in his delivery. We will not hesitate to use your organisation for any future training programs that we roll out at Rinnai. Well done!
Connected lots of dots for me. Phil was an excellent facilitator who was extremely knowledgeable and experienced. I learnt a lot. The theory and then practical tools to implement the theory was priceless.
The course was relevant, practical, interesting and fun. It is not just textbook learning but understanding how to incorporate the models and information into everyday practice.
Great facilitator – really honest and vibrant and worked the room really well so everyone participated and got involved.
Justine provided excellent explanations and examples to help me understand better, especially with my limited experience of facilitation. I liked that Justine paused sometimes and asked if we observed how she was using the techniques in this facilitation. These examples were the best way to understand and memorise theory part better. Thank you Justine! It was an amazing facilitation and I learned a lot from it.
Training was beneficial and I was happy with Craig’s delivery. I have had a lot of management training before and facilitated similar topics myself but it was amazing to be able to pick up some further tips.
A wonderful course delivered with a unique presentation style that kept me engaged throughout the day – all with only two powerpoint slides! I like the ability to take notes in course book and retain for future reference. How wonderful not to have course delivered by powerpoint – I think this greatly improves focus and knowledge retention.
Renee is obviously very skilled, knowledgeable and passionate about her subject. I found this course to be engaging, informative and challenging. I actually can see myself using these new skills on a daily basis – both at home and in the workplace. I’m excited about using them – Thanks Renee.
A significant period of change in our organisation resulted in the identification of a broad range of training requirements. We contacted ICML who meet our immediate needs, but have also continued to work with us to further develop our employees. Training has been delivered at our business site, tailored to our objectives, with a personalised and practical focus. I don’t think I have ever received such positive and strong feedback from participants on the courses we have held – even our CE has heard the ‘buzz’ about the recent session, Advanced Business Writing, and the Executive team are participating in a further session. I would recommend ICML for any customised training to help your employees learn practical tips and reach their potential!!
A fantastic trainer and great session. I can’t wait for Lynne’s next course!
Renee!! She was fabulous, brilliant with her training. Loved every bit of the training, which added so much value altogether.
Renee was a great facilitator and the content was new and very useful. I can implement these models in day to day operations. Renee has a great ability to breakdown complex models with common examples.
Justine practises what she preaches – very refreshing for her to go through techniques and then highlight examples of how she demonstrated those techniques earlier in the session. Raised very interesting and equally important aspects of facilitation that we often perceive as optional (eg. reading body language to gauge engagement). Absolutely enjoyed Justine’s training session especially around her different styles of keeping us engaged and demonstrating her examples and techniques during the session.
Suzanne was great - she was able to provide us with information in a relatable, interactive and educational way. I learnt a great deal that can easily apply in my personal and professional life. Very valuable training.
Mark is energetic, gets everyone involved! You walk away new enhanced skills plus loads of confidence to succeed!!
Class delivered in an interactive and engaging way. Based on concrete examples which makes it easy to understand and retain.
The course was very worthwhile – better that I thought it would be. Lynne made the session, thank you Lynne.
Always top quality facilitators. Paddy was fantastic and challenged us to think outside our comfort zone.
The content was presented in a way that was appealing to a variety of learning styles. Renee was a great facilitator, very engaging, energetic, referred often to sources and references. Renee read the room really well and delivered the content accordingly – a great mix of presenting styles used (audio, visual, group, self-reflecting).
Anita was very professional and knowledgeable. Really appreciate such an authentic training style – very enjoyable. The workshop was extremely thorough and provided relevant information. Thoroughly recommend for anyone undertaking project work of any type. Very valuable and applicable information.
Suzanne‘s delivery and ability to take us on a journey was fantastic – she has the ability to engage at the most appropriate level and get everyone on a common level and point of view.
Suzanne provided a really interesting course and I learnt a lot about different strategies of how to deal with different situations and people. It was very interactive, as I heard real life experiences which helped me understand better what emotional intelligence is.
Paddy was brilliant! The workshop was fantastic! GROW was quite a useful approach. Will surely recommend to others as it is a ‘value-add’ course.
Dynamic presenter, well -structured with clearly articulated outcomes. The content is only as good as the way in which it is presented. Justine is a presenter who is able to stop, diverge and return to the central theme whilst answering personal questions about their approach and technique – not common. Well done Justine and thank you.
This was a well organised and informative course that has practical applications. Robin had good examples and real life experience.
A hands-on, no-nonsense course that enabled all participants – government, corporate, non-profit – gain practical skills to hone emotional intelligence. I’ve walked away with brain brimming.
Thanks Renee, as I thought the training very relaxed, I found it comfortable to contribute. I would certainly recommend your services to others.
Suzanne is happy, friendly and engaged with real life examples for people to relate to.
Paddy was informative with real life examples. The models provided are a tool which is easily adopted.
Great introductory HR course! Jill was knowledgeable and interactive! Great structure, informative for managers/admin and alike.
I will definitely be applying much of the influencing skills across my team and wider staff in our business.
Very interactive – hands on which is what I loved. Not at all text book.
Ralph is brilliant, friendly, engaged realistic. Ralph was a pleasure to learn from. He understood that we are already sales professionals and didn’t preach or lecture to us.
Fantastic! Lynne had done great research and prepared relevant documents that were presented well. Lynne was fantastic. She gave great tips that will make a huge difference to our business both externally and internally.
The course was engaging and informative delivered with passion and professionalism. Very beneficial to all leadership job roles, as well as personal leadership roles.
Anita is a very engaging facilitator, has excellent knowledge and makes you feel encouraged to contribute. Really enjoyed the workshop. Very practical and will be easy to implement day to day.
Rose was brilliant! So much course work to get through in a short time frame but it remained interesting and engaging. I found the interactive nature of how Rose ran through the course work really effective.
Very thorough workshop. Robin was very good and knows his stuff. Robin really knew what he was talking about and was very engaging and confident in delivering the content of the course.
Suzanne was very informative and made the day very interesting. All the information was relevant and very useful.
I would recommend this course as a fantastic application of Leadership skills and ideas.
Renee has excellent knowledge, is friendly and helpful. Greatly appreciated her flexibility and ability to tailor the course for the group.
Course was excellent. I learnt a lot. Suzanne was fantastic, very amusing, factual, a great presenter.
Suzanne has excellent examples on every part of the course, as well as strongly encouraging us to participate. Great, active facilitator that engaged the group for the entire day.
I found the program very informative. Would have liked it to be longer so more theories could be considered. Mark was very engaging and made the material interesting and enjoyable.
Justine was excellent, friendly, strong and engaging. A great mixture of conversation and activity. I already had a strong understanding of personality types and EQ but learnt a lot more about how they all interact and how to develop by acknowledging them.
On behalf of the Sales Team and William Adams I would like to thank ICML for your participation in our preparation sessions, willingness to be flexible to suit our demands and ability to provide the perfect facilitator (Robert) for the audience and subject at hand. I have had nothing but glowing reports on the way the session was managed along with information and advice that was communicated in a way so it resonated with the wide variety of attendees with experience levels ranging from one to over twenty years. ICML has managed to fulfil our requirements regardless of the challenges our specific content and logistic requirements have thrown your way. We would certainly recommend your company to others looking to train their workforce.
Suzanne is an expert in the content and ability to deliver. I enjoyed developing greater understanding of my weakness and areas I need to be aware of. Adult, Parent and Child responses – I will be using this in supervision to engage and develop staff.
I had a number of ah-ha moments; great!
Highly recommended. This course is very useful to discover a lot of hidden qualities that we have. The facilitator is very knowledgeable and engaging.
The facilitator was very flexible to our needs as a group. The content covered was specific to our needs and this ensured engagement throughout. The different models such as RACI will definitely assist moving forward. I also enjoyed applying current situations and projects to the models that were being discussed as this provided further clarity. Great course I as can apply to my role immediately.
Shaun was informative, useful and fun. I found being able to categorise actions, strategies and behaviours most useful.
Very relatable excellent program. Refreshing to get a scope of further techniques, approaches and advice. Grand outlook on how diverse selling can be and techniques to different customers, needs and outlooks.
It made me realise to be more non judgemental and look at why people may be acting in certain ways. Also how my actions and responses could be seen by other people.
Mark had great charisma and delivered the course very well. The workbooks had a great depth of concepts without being too much information. The use of videos by the instructor to demonstrate was great. Mark showed to have a lot of experience in the role he played delivering the course. He also demonstrated that he understood the needs of each person attending and used it to focus on different members of the group in different parts of the training.
Two half days well spent! In a short amount of time I have acquired some important tools to improve my team’s performance and my feedback to them. Excellent and quick understanding of our context.
I really enjoyed the workshop – it made me think differently and how I can use different strategies to improve my management/leadership. Thanks Mark.
This workshop was a fantastic display and explanation of concepts & tools that I’ll certainly use to improve my effectiveness.
Many thanks to Peter and the crew at ICML for a great course on Time Management. Understanding the course was easy through real life examples and strategies that are easy to remember and implement.
The program has given me some helpful tools on how to diffuse and how to handle objections. Ralph was very informative and helpful. The session was relevant to our roles and the lesson can be used in daily interactions. I intend to call out aggressive behaviour or situations that are not entirely on topic or professional.
A highly informative course delivered by an experienced and knowledgeable facilitator – lots of opportunities to apply learning in context.
This course is such an interesting one. The facilitator was engaging, knowledgeable, energetic, fun and motivating. I love the way it was delivered in a very interactive was with great examples and materials.
Renee was ten times more engaging than I expected and has given me the techniques to be more confident as a saleperson.
I enjoyed Craig’s delivery and demeanour. He customised the presentation/training to our unique situation. Great session. I enjoyed the smaller group.
The course and facilitator were great, would recommend to everyone within BMW. I have gained confidence in knowing what to do, makes a difference.
Paddy provided an informative friendly atmosphere. Enjoyed the experience and was easy to share and relate personal experiences.
Renee is a highly engaging presenter with an easy going but authoritative style that kept everyone involved and attentive.
Suzanne was great. Highly recommended, especially in a small group, to help grow and feed confidence.
Fantastic, down to earth practical training with great examples from both company and application with our company.
Emotional Intelligence is a wonderful program that all staff should undertake to better understand not only how their emotions can have an impact on business, but their customers and colleagues as well. Justine is really engaging and a pleasure to learn from. She spoke about emotional intelligence in an easy to digest way and she used excellent examples.
Very informative session that will definitely support me in giving more engaging presentations. Mark has lots of knowledge, tips and energy.
Renee has a very down to earth approach and is an engaging presenter. Very useful strategies, ideas and information to take away and use straight away. Lots of valuable tools and cohesive approach.
A great session to quickly upskill key staff. The participants were motivated, as they absorbed the content and were excited to practise their new skills. It was a great refresher on communication and leadership.
Peter is excellent. Facilitator tailored this training perfectly to our work. Strongly recommend this to anyone.
Renee is a fantastic speaker and great at conveying her message in an easily understandable way. The course exceeded expectation! Entertaining and super informative.
Outstanding! Embodied everything taught. Very agile, responsive, listening actively and very warm/likeable. Content was vitally important and worthy of our time – even though it seems obvious at first. Thank you Justine for this extremely useful session. I learned so much that I can use straightaway, and I’m looking forward to applying it in my next workshop!
The pace and class size were spot on and the facilitator Lynne was clearly very knowledgeable. Lynne is easily one of the best presenters I’ve seen.
The course was really good. Mark was well experienced and happy to provide as much information as he could. I was happy with the content of the course.
Relevant to my life on a personal and professional level – skills for life, not just work. Renee is a fantastic speaker, warm, engaging, passionate about what she does, knows her stuff.
Mark was very knowledgeable and encouraged participation which was great. The workshop had great content and presentation. Very useful skills that I will definitely be applying.
Renee was very engaging, knowledgeable, well spoken, very presentable. Facilitator/room interaction was enjoyable and insightful. It was great! One of the best workshops I’ve participated in!
I found the course timely, informative and completely relative. All facets discussed and covered were beneficial and Renee was fantastic. Thank you!
Robin was really good at explaining all the terminology clearly and gave examples that helped me to understand better. This has helped me learn all the basics and the tools how to best tackle a project from start to finish.
I found the facilitator incredibly engaging with the ability to distil heavy content into manageable sections.
Great manual which I shall refer back to – so many points resonated with me. Will definitely use in professional and personal life. Super engaging facilitator, time flew! Loved all the activities. Suzanne made excellent points and I listened to every word. Super engaging, interesting, fun, helpful and overall awesome training. Would recommend to anyone and everyone. Thanks for a great day!
Very beneficial workshop – has helped me feel more comfortable about giving “feedback”.
The course exceeded my expectations and left me with a lot of confidence going forward. The delivery of the material was exceptional. Renee delivered practical and real world examples making it easier to apply the knowledge gained. Great course! Renee made a challenging and daunting task seem enjoyable and less complex. I am looking forward to applying the knowledge that I have learnt today.
The facilitation was fantastic. Really liked the way that we all were engaged in the workshop.
Graham is very engaging. He moves through the materials at a good pace and is always very positive in his feedback. Now have some useful strategies to practise and use both at work and home.
We engaged ICML for a tailored Influencing skills program for our team of senior leaders in our department. ICML listened well to our needs and tailored a program delivered over multiple workshops. The emphasis was on understanding and applying influencing skills from a behavioural psychology point of view. The facilitator Suzanne Loubris certainly delivered on this. Suzanne’s psychology background and experience was instrumental in her facilitation of the program. She offered a framework to understand what motivates others and introduced a simple but effective approach to understanding and adapting to different behavioural types. Suzanne was a great facilitator. She helped the team gain confidence and practical skills to positively influence a variety of internal and external stakeholders. I have already recommended this program and ICML to colleagues.
Facilitator was fantastic, very knowledgeable on the topic. I learnt a lot and can apply these skills both at home and the workplace.
Very useful, well run and makes one realise where we can improve our people skills.
Really enjoyed this course, found it to be very timely now that I am stepping into a role as a leader, I appreciate the company investing in my development. The course was a lot of fun. Maggie was warm and genuine in her delivery style. The course helped me to identify ways to deal with current situations with the team and has given me confidence to deliver. Would recommend to colleagues in the business as I thing it is always good to have a refresher.
Justine is great, she is positive & engaging and she has provided us with valuable tips and thought us a lot about presenting with impact. I would recommend this course to my colleagues, this is a great course. Thanks very much, for fantastic course, Justine.
I got so much out of today. I was extremely nervous coming in on the first day. Justine was so welcoming personable and knowledgeable. I really did push myself out of my comfort zone and got a lot in return. Would recommend to everyone.
The course gave me a good understanding of how to manage a project from start to finish. I have not taken part in project management but this course gave me the confidence to want to start managing projects. Robin was an excellent facilitator – dynamic + knowledgeable.
After courses in the past, I wasn’t sure what to expect, but it far exceeded my expectations. Renee was engaging and bright. The topics covered were concise and easy to digest. I especially enjoyed the information on networking and learning styles.
Would recommend for any potential leaders! Great structure, provided clarity of what I’m in for.
Renee was brilliant, well qualified and wide experience.
The Presenting with Impact Course far exceeded my expectations and I now feel more confident when presenting and have developed many helpful tools to create a punchy presentation.
Great program. Well organised presentation. Maggie is an awesome facilitator.
Renee was very professional and had excellent knowledge of the material. Renee is very insightful.
Fantastic! Really helpful and useful techniques. Justine is very engaging and I would recommend the course to others – very helpful. The course was straight forward with helpful strategies I’m able to use in developing my skills of staff management. I am feeling much more confident after completing this session.
The Customer Service program was one of the best I’ve attended, facilitated brilliantly by Graham! Graham is an outstanding facilitator who engages sincerely with all attendees.
Renee was fabulous, she was an enthusiastic and knowledgeable presenter who demonstrated her skills and knowledge – she remained authentic and engaging throughout.
Being a trainer and attending a workshop, is like being a Chef and eating at someone else’s restaurant. You would assess every aspect. Simply put, end of the day the participants wanted more… there was never a dull moment, my jaw bone hurts after laughing and smiling all day, at the same time we had so many light bulb moments, that we lost count.
Lynne is fantastic and very knowledgeable. Thank you. I would recommend all businesses to participate in this course. I really enjoyed how it was done, how we got to correct our errors and the examples related to our line of work.
This was one of the best courses I have attended – self improvement and self realisation is acting at grass root level.
This is a great tool to have, especially if you lack in confidence or deal with difficult people.
Justine delivered an interactive strong session- dynamic presenter giving a positive attitude to complete the job!
Fantastic day – time well spent! Good balance of content/activities; good engagement; good focus on pragmatic changes we can make. Took away a few key tips and tricks which I can immediately integrate into the way I do things.
Course material was great and our trainer demonstrated an excellent knowledge of the subject material. Course flew by – also a good indicator that the trainer and course were excellent – Suzanne you were amazing.
Program was great on all levels. Retained a great amount of info. Graham is one of the best trainers I have encountered. I have had many courses over the years and I will say that Graham has been the best trainer I have seen and been involved in.
Thanks Lynne – really enjoyed the session. Logical structure and great range of topics covered.
The workshop was rewarding and has given me insight into people management and a strong framework to build teams that deliver the right result for the organisation. Jill was excellent, engaging and informative.
Craig was very knowledgeable and encouraged a lot of engagement. I learned a lot of tips and tricks on how to better manage my time and be more productive.
Excellent content which demonstrated the techniques and principles throughout the course itself. The structure to building training sessions is something that I lacked. Having the framework will allow me to be concise in the message or outcome I am trying to project and achieve. Presented in a simple yet effective manner. Essential to everyone and anyone looking to lead people.
The course and facilitator was the most worthwhile training that I have been on. The facilitator was very impressive.
This course deepened my knowledge of essentials. Definitely helpful for improving stakeholder management.
Excellent course – objectives, aims and very relevant content. Suzanne is great, brilliant delivery, enthusiastic, the personal anecdotes make for a good connection with the group – a perfect balance of fun and professional knowledge.
I really enjoyed this course and feel as though I have gained some useful techniques I can implement into my development and the overall business development where I work. I would highly recommend.
Justine had me engaged from the beginning and I enjoyed both her interaction with us and our participation.
Great workshop which was flexible to our needs both before the sessions and during as concerns and questions were raised. Rose is a fantastic facilitator with a great wealth of experience and knowledge that helped our group to brainstorm ideas to resolve our existing issues and personal shortfalls.
Paddy was a very good facilitator; knowledgeable, patient and articulate. He enlightened me on some ways to improve the way I run meetings.
Very engaging and memorable. After training on the same topic for some time, it is great to have the tools to make it fresh and engaging. Mark established credibility through actions!
It was fantastic! Peter was very professional, engaging and great at facilitating. Extremely useful and I will be implementing tips I learnt from this course in daily life. Definitely recommend it.
The course facilitator was incredibly responsive and helped me impact change in my style with my team.
Highly recommend Rose as a Facilitator as she provided great exercises for demonstrating models and also prompted great discussions amongst my colleagues and I on how we implement these in the workplace.
Mark has a great presentation style. Very engaging and great use of stories and games to keep you engaged. The workshop did deliver great skills and points that I will use for my next presentation.
The course gave me lots of opportunities to role play and practise the theory. Well worth it.
This training company consistently produces great sessions and I really enjoy them!
Really interactive and informative. Great content.
Jill is a great presenter. Really enjoyed the session. Good course materials and good group participation.
I would highly recommend this course to other potential leaders. This course content is relevant and eye opening and the facilitator is very informed, experienced and hands on. My company’s money has been well spent!
Graham is an excellent presenter, great involvement. Provides some additional tools and viewpoints to use in day to day interactions.
Craig is a fantastic facilitator. He is very knowledgeable, a great presenter/speaker, he is warm and very positive. Clearly a subject matter expert. Great experience, and great to meet him. Thanks Craig!
Robin was knowledgeable, experienced and engaging. Great overview and helpful tools that I will be able to implement. The course was practical and made me think differently.
Renee is great: great awareness of the groups knowledge/energy level. Kept everyone interested and ensured we got a lot out of the course.
The program moved me from a theoretical understanding of the topic to what EI actually meant and looks like and feels. It is only with this insight do I feel able to implement some of the learnings (baby steps) into how I relate to others. Thank you Suzanne – it was spectacular..
Robin is highly approachable and engaging in his presentation style and he presented his information clearly. This was a great opportunity to not only reinforce my existing knowledge but to enhance my skill set to be better equipped to tackle the project management required in my role.
Dealing with training and coaching almost daily, I now have the tools to be able to do this more effectively. Thank you for a great day! I am leaving with a head full of knowledge and the confidence to tackle coaching and training.
Better tools for developing skills for interview processes. Recognise and respect employee’s rights more thoroughly. Very thankful to Jill. Happy with the entire presentation.
Rose was a great facilitator and made the day fun. Great entry level course for communicating – would definitely recommend this course to my colleagues.
I really enjoyed Suzanne's style and presentation. Stories that were real based on Suzanne’s experience and the other participants and being able to analyse those stories and refine feedback.
Thoroughly enjoyed the workshop. Suzanne was very engaging and knowledgeable and made the learning very accessible.
The workshop gave me the skills to write more persuasively and I have a better understanding as to how I should structure my writing. ICML's organisation was excellent; I had a reminder several times about my attendance including email, text message.
Peter was very engaging and inclusive. Honed skills, particularly around making my writing more concise and effective. I write so many emails, I can already see how this will help me tomorrow.
The course was very thorough and covered exactly what I requested through the pre-course survey. I liked that there was theory, examples, exercises, text etc but also focussed on following initiative and not on complicating matters.
Best training course I have attended in 3 years. Jill best presenter of a course I have attended for a long time. Thank you.
Mechelle was great, shared lots of experience and made sharing safe and comfortable. It was good as I have no management or leadership experience and have been brought into this role to help a team with poor culture and morale problems. It allowed me to observe and learn about specific ways to approach, observe and manage in the best possible manner.
Rose is a great speaker that encouraged participation from everyone. Her content delivery was very good.
Peter kept the content interesting and let the group influence where the day went. Some very practical solutions to some very overwhelming problems.
Renee was superb. I would highly recommend this course. Renee is a fantastic trainer and presented information in an easily manageable and understandable format.
Leaders need to communicate with their teams, and often. Here are four conversations they should be having to be effective in their role....
Employee conversations can be scary for many in leadership positions. This article will identify important conversations, and ways to get a positive outcome....
Being a new manager can be a stressful time, for both you and your new team. The best way through it, however, is by building trust. Here's how you can....