Whether you’re an experienced executive or aspiring leader, you’ll find ICML training and development programs inspiring and fascinating. We create and facilitate tailored learning experiences that make you better at your job. After our programs you will enjoy your work and personal life more. You’ll be happier and more productive. We don’t do quick fixes. We build lasting and enduring skills and productivity improvements through powerful, tailored learning solutions. Ask us how.
Mechelle was engaging and had sound knowledge of the subject. I plan to use the tools to provide a positive and energised culture to my team.
Craig is a fantastic facilitator. He is very knowledgeable, a great presenter/speaker, he is warm and very positive. Clearly a subject matter expert. Great experience, and great to meet him. Thanks Craig!
Excellent communicator. Renee’s style of delivery is what made the course interesting.
I will definitely be applying much of the influencing skills across my team and wider staff in our business.
Thanks Renee, as I thought the training very relaxed, I found it comfortable to contribute. I would certainly recommend your services to others.
After courses in the past, I wasn’t sure what to expect, but it far exceeded my expectations. Renee was engaging and bright. The topics covered were concise and easy to digest. I especially enjoyed the information on networking and learning styles.
The facilitation was fantastic. Really liked the way that we all were engaged in the workshop.
Maggie is fabulous! One of the best facilitators I have seen. Engaging, thoughtful and approachable with a strong knowledge of the subject matter.
I really enjoyed it – exceeded expectations. Fantastic, engaging facilitators who use great personal experience stories. Feel much more confident in managing staff. Would highly recommend it.
Thought that enthusiasm was great and amount of involvement kept it interesting. This involved a lot of action and suggestions to implement. Very well structured and adequate involvement and explanations.
Robin provided a good overview, practical tips and hints. I feel that my confidence in managing a project has increased and the aura around “project management” has been demystified.
Renee was superb. I would highly recommend this course. Renee is a fantastic trainer and presented information in an easily manageable and understandable format.
Justine was excellent, friendly, strong and engaging. A great mixture of conversation and activity. I already had a strong understanding of personality types and EQ but learnt a lot more about how they all interact and how to develop by acknowledging them.
We approached ICML one year ago for an in-house training for our organisation. We are grateful for the hard work and exemplary service provided by Peter and his team. ICML’s team gives our organization great support. They are knowledgeable, responsive and thorough, and all this at an excellent value. We highly recommend ICML for all kinds of training an organization would need.
Mark was very knowledgeable and encouraged participation which was great. The workshop had great content and presentation. Very useful skills that I will definitely be applying.
A great session to quickly upskill key staff. The participants were motivated, as they absorbed the content and were excited to practise their new skills. It was a great refresher on communication and leadership.
A wonderful course delivered with a unique presentation style that kept me engaged throughout the day – all with only two powerpoint slides! I like the ability to take notes in course book and retain for future reference. How wonderful not to have course delivered by powerpoint – I think this greatly improves focus and knowledge retention.
A great overview of the project management environment coupled with lots of useful tools for projects big and small. I’ll definitely be implementing these in my work day.
Great presenter who explained points thoroughly and clearly. Suzanne encouraged group participants and discussion well throughout entire course. Well done.
This was a well organised and informative course that has practical applications. Robin had good examples and real life experience.
Craig was an excellent facilitator who listened to us and has us interact. Craig coordinated an excellent overview of project management essentials and would highly recommend this course. Great focused course content, well presented.
I loved the course. The facilitator was very interactive, engaging, making the course enjoyable.
Lynne is fantastic and very knowledgeable. Thank you. I would recommend all businesses to participate in this course. I really enjoyed how it was done, how we got to correct our errors and the examples related to our line of work.
Great presentation skills. Kept the course flowing well. Peter was a great facilitator.
I feel ten-fold more confident after completing today’s workshop. Thank you Peter!
This workshop was a fantastic display and explanation of concepts & tools that I’ll certainly use to improve my effectiveness.
Renee was fabulous, she was an enthusiastic and knowledgeable presenter who demonstrated her skills and knowledge – she remained authentic and engaging throughout.
Exceeded my expectations, was very applicable to my work-life and the sharing of examples and working with others was beneficial. Maggie was extremely courteous and knowledgeable and explained topics clearly.
I found this seminar very helpful and interesting and think every workplace should have one.
The workshop was very informative and great examples of application that are relatable in my work life. Lynne is a delight to spend the day with. Lynne is very passionate and experienced: I had an entertaining and enjoyable day.
The course was engaging and informative delivered with passion and professionalism. Very beneficial to all leadership job roles, as well as personal leadership roles.
Mark was informative, interactive, great sense of humour and happy to answer questions. Great!
Mark is an excellent communicator, knowledgeable and makes it fun. Great program and great performance from Mark. The program is beneficial as it reinforces good management practices and encourages my team to also implement some of them in their own group.
I found the facilitator Jacqui very good and she knew a lot about the subject. I will be applying all of the techniques that were shown.
Peter is excellent. Facilitator tailored this training perfectly to our work. Strongly recommend this to anyone.
Justine delivered an interactive strong session- dynamic presenter giving a positive attitude to complete the job!
Excellent workshop. Really relevant and engaging – one of the best I have been to while working at Victorian Ombudsman.
Renee knows her subject matter very well. Highly energised. Able to keep the topics flowing and relevant to a diverse group.
Maggie was very engaging and aware. She adapted to the teams energy throughout the day. It has given me insights into my own preferences and how they may impact others. I also really enjoy the Lencioni content. An excellent, insightful and inspiring day. Maggie was a great facilitator who kept us all engaged and focused.
Fantastic day – time well spent! Good balance of content/activities; good engagement; good focus on pragmatic changes we can make. Took away a few key tips and tricks which I can immediately integrate into the way I do things.
Very interesting and thought provoking on dealing with different personality types. Very well presented.
I thought Renee delivered the course in an enlightening way. I felt that the group were engaged throughout the course which allowed ease participation. A great course which has given me skills in areas which I lacked.
Renee has excellent knowledge, is friendly and helpful. Greatly appreciated her flexibility and ability to tailor the course for the group.
I really enjoyed this course and can immediately deploy tactics I’ve learnt today, in my work. Lynne was a fantastic presenter, knowledgeable, funny and professional.
First class. Great day and relevant for the future. Mark gave a precise, informative, beneficial and entertaining presentation.
Relevant to my life on a personal and professional level – skills for life, not just work. Renee is a fantastic speaker, warm, engaging, passionate about what she does, knows her stuff.
Mark has a great presentation style. Very engaging and great use of stories and games to keep you engaged. The workshop did deliver great skills and points that I will use for my next presentation.
Paddy was a very good facilitator; knowledgeable, patient and articulate. He enlightened me on some ways to improve the way I run meetings.
Anita brings a great deal of knowledge and passion to the course. Lots of great useful information and suggested actions. Very useful.
Suzanne has excellent examples on every part of the course, as well as strongly encouraging us to participate. Great, active facilitator that engaged the group for the entire day.
Program was great on all levels. Retained a great amount of info. Graham is one of the best trainers I have encountered. I have had many courses over the years and I will say that Graham has been the best trainer I have seen and been involved in.
The facilitator was engaging and sensitive to the audience. She was energetic and thorough. This course has given me insight into how to understand what makes some leaders tick. I have definitely become aware of myself and my potential to grow in influence.
The facilitator was very flexible to our needs as a group. The content covered was specific to our needs and this ensured engagement throughout. The different models such as RACI will definitely assist moving forward. I also enjoyed applying current situations and projects to the models that were being discussed as this provided further clarity. Great course I as can apply to my role immediately.
Obvious knowledge & passion for the subject lengthy experience in the corporate field adds to credibility.
I’ve done several presentation courses but this one was the best! Very knowledgeable and effective trainer, great takeaway practical take away points.
I learnt a lot in a very short time. Addressed almost every issue the team could think of. The course was excellent all round!
Renee is a fantastic speaker and great at conveying her message in an easily understandable way. The course exceeded expectation! Entertaining and super informative.
Great workshop; well-paced with clear and concise information. Lynne’s engaging personality meant that the workshop was lively and interactive. The workshop provides practical skills that will improve my presentation skills and confidence.
On behalf of the Sales Team and William Adams I would like to thank ICML for your participation in our preparation sessions, willingness to be flexible to suit our demands and ability to provide the perfect facilitator (Robert) for the audience and subject at hand. I have had nothing but glowing reports on the way the session was managed along with information and advice that was communicated in a way so it resonated with the wide variety of attendees with experience levels ranging from one to over twenty years. ICML has managed to fulfil our requirements regardless of the challenges our specific content and logistic requirements have thrown your way. We would certainly recommend your company to others looking to train their workforce.
This is a great tool to have, especially if you lack in confidence or deal with difficult people.
Thank you for an informative and interesting day that was really insightful. Justine was great, really energetic and engaging and it was enjoyable to participate.
Course was excellent. I learnt a lot. Suzanne was fantastic, very amusing, factual, a great presenter.
Very informative session that will definitely support me in giving more engaging presentations. Mark has lots of knowledge, tips and energy.
Suzanne was great - she was able to provide us with information in a relatable, interactive and educational way. I learnt a great deal that can easily apply in my personal and professional life. Very valuable training.
Justine is a dynamic presenter who is very engaging and the session is informative and empowering. Thank you.
Graham is an excellent presenter, great involvement. Provides some additional tools and viewpoints to use in day to day interactions.
I had a number of ah-ha moments; great!
Excellent delivery of material and easily connected to my workplace situations. The course is very powerful in being able to utilise a range of frameworks and methods to pursue team building and performance excellence.
Highly recommend Rose as a Facilitator as she provided great exercises for demonstrating models and also prompted great discussions amongst my colleagues and I on how we implement these in the workplace.
Paddy was informative with real life examples. The models provided are a tool which is easily adopted.
Very useful, well run and makes one realise where we can improve our people skills.
Great course which gives you tools you can implement straight away
Renee was very professional and had excellent knowledge of the material. Renee is very insightful.
Great introductory HR course! Jill was knowledgeable and interactive! Great structure, informative for managers/admin and alike.
The course was insightful and will provide many useful techniques to assist with coaching my team.
Renee was informed, engaging and a great facilitator. Would definitely attend more of her courses.
Mark was funny and clear. He had excellent suggestions and used real life stories to relate to us. I really enjoyed the session.
I enjoyed Craig’s delivery and demeanour. He customised the presentation/training to our unique situation. Great session. I enjoyed the smaller group.
A hands-on, no-nonsense course that enabled all participants – government, corporate, non-profit – gain practical skills to hone emotional intelligence. I’ve walked away with brain brimming.
Not only was it a fun 2 days, but I learnt some powerful tools that I will certainly use in the future to enable me to me a more "focussed & fun" trainer. I would also highly recommend this course to anyone planning to "tread the carpet" in front of audiences, or to further their "quiver of tools" moving forward. Thanks to Lynne - the two days were one of the best "work days" that I have had, thank you.
The program provided a really good balance of theory with practical examples. I came away with an understanding of what the skill was and a clear demonstration on how to use it.
The course and facilitator was the most worthwhile training that I have been on. The facilitator was very impressive.
Rose was full of knowledge, additional reading & websites. The course was enjoyable and met my expectations on both day.
Justine practises what she preaches – very refreshing for her to go through techniques and then highlight examples of how she demonstrated those techniques earlier in the session. Raised very interesting and equally important aspects of facilitation that we often perceive as optional (eg. reading body language to gauge engagement). Absolutely enjoyed Justine’s training session especially around her different styles of keeping us engaged and demonstrating her examples and techniques during the session.
Excellent workshop straight to the point, very easy going and relaxed atmosphere. I would recommend this course based on the relevant information provided by the facilitator, this is very useful.
I found the program very informative. Would have liked it to be longer so more theories could be considered. Mark was very engaging and made the material interesting and enjoyable.
Great hands on knowledge which Robin used as examples for explanations. His knowledge came from experience, not a text book. It was great that the program was not set in concrete and could be structured around the participant’s needs.
‘Practical advice which will be implemented immediately’ ‘Appreciated Lynne’s efforts to answers everyone’s questions and she provided great responses’
The course was delivered extremely well and the supporting materials were great takeaways. I really enjoyed this course and would recommend it to anyone.
I’m excited to go back to the workforce and start using some of the tools that I’ve been give. The course was a good refresher and very practical. It’s reinspired my interest in project management. Robin provided good examples/scenarios throughout the day and lots of great little tips. I will be sending staff through this course before they embark on any major project.
Excellent content which demonstrated the techniques and principles throughout the course itself. The structure to building training sessions is something that I lacked. Having the framework will allow me to be concise in the message or outcome I am trying to project and achieve. Presented in a simple yet effective manner. Essential to everyone and anyone looking to lead people.
Suzanne was amazing – she knew her stuff and was a dynamic presenter. I loved her humour and stories and feel like she gave me all the tools I need to be more assertive.
Renee was ten times more engaging than I expected and has given me the techniques to be more confident as a saleperson.
Mark is energetic, gets everyone involved! You walk away new enhanced skills plus loads of confidence to succeed!!
Shaun was informative, useful and fun. I found being able to categorise actions, strategies and behaviours most useful.
The course was very engaging and the outcomes were clear and met. Shaun definitely helped me to reflect on my past experiences and shed light on how I would approach my future encounters for a better outcome! I loved it!
Maggie is an enjoyable and experienced facilitator who brings the best out of the participant. This is an exceptional course that really pushes you outside your comfort zone.
Great workshop which was flexible to our needs both before the sessions and during as concerns and questions were raised. Rose is a fantastic facilitator with a great wealth of experience and knowledge that helped our group to brainstorm ideas to resolve our existing issues and personal shortfalls.
I really enjoyed this course and feel as though I have gained some useful techniques I can implement into my development and the overall business development where I work. I would highly recommend.
Renee is an extremely high energy and positive trainer. The course was excellent with lots of participation and interaction.
A really enjoyable and practical course with a presenter who builds instant rapport. Renee gave us practical and relevant examples that can be applied in my everyday work situation. The models were well explained and easy to use.
Suzanne is an expert in the content and ability to deliver. I enjoyed developing greater understanding of my weakness and areas I need to be aware of. Adult, Parent and Child responses – I will be using this in supervision to engage and develop staff.
Very good facilitator. Peter had a warm and inviting manner and was very inclusive of all participants.
Lynne delivered an excellent 2 day session. It was informative and very worthwhile. Her technique and knowledge are outstanding. The session was very enjoyable and I would recommend this to anyone. Thanks.
Thanks Maggie – super interesting, very relevant, and beautifully explained course!
''Delivery of information provided was exciting and helpful. Very helpful in provide a balance in delivering the topics. Fantastic in demonstrating key points and helpful to provide/ perform better training techniques.''
Rose was genuine, happy and a natural facilitator. She gave honest and meaningful feedback. The course was practical, important and tangible to many situations. There were a lot of great insights and techniques.
Dynamic presenter, well -structured with clearly articulated outcomes. The content is only as good as the way in which it is presented. Justine is a presenter who is able to stop, diverge and return to the central theme whilst answering personal questions about their approach and technique – not common. Well done Justine and thank you.
Loved the course Project Management Essentials. Would surely recommend it to anyone who needs it. Robin has been excellent and helped clear the doubts that arose during the course. The course gives a lot of insights into Project Management. I learnt a lot of things I can improve on.
The course and facilitator were great, would recommend to everyone within BMW. I have gained confidence in knowing what to do, makes a difference.
Mark is an excellent facilitator, one of the best sessions I’ve completed.
Definitely one of the most useful and interactive courses I have done. I feel I will come away with a lot of valuable information to help my everyday work/ life tasks.
Justine is clearly passionate about Presenting – this combined with her knowledge made the course infectious.
Class delivered in an interactive and engaging way. Based on concrete examples which makes it easy to understand and retain.
Peter was very engaging and inclusive. Honed skills, particularly around making my writing more concise and effective. I write so many emails, I can already see how this will help me tomorrow.
Jill is a great presenter. Really enjoyed the session. Good course materials and good group participation.
I completed this course 3 years ago and chose to do the course with Peter again to refresh. I find his style very informative and delivered with a sense of humour. I would recommend this course.
Rose was excellent! She has a lovely style is pleasant and great humour. She is very knowledgeable. Thank you Rose.
A fun snapshot of all those important sales skills that sales people need to be successful and make an impact on their clients.
I found this course very interactive and therefore extremely interesting. One of the best things was that Suzanne did not use PPT. or any high tech material. She presented real life examples that I can relate to. I will recommend this course to my friends and fellow colleagues.
Graham is very engaging. He moves through the materials at a good pace and is always very positive in his feedback. Now have some useful strategies to practise and use both at work and home.
Fantastic facilitator – extremely knowledgeable. Highly recommend course to anyone doing PEP/PES – this makes the process clear and understandable.
Peter is a great trainer/facilitator. Very clear and engaging in his presentation. Very helpful in my every day email correspondence and program report writing.
Rose is a great speaker that encouraged participation from everyone. Her content delivery was very good.
Really interactive and informative. Great content.
Renee presented the course in an interesting vibrant way. The content was perfect for me and my new sales role.
It made me realise to be more non judgemental and look at why people may be acting in certain ways. Also how my actions and responses could be seen by other people.
A highly informative course delivered by an experienced and knowledgeable facilitator – lots of opportunities to apply learning in context.
Lynne was fantastic! Valid examples and real-life experience. Really fun learning and unlearning!
Renee has a very down to earth approach and is an engaging presenter. Very useful strategies, ideas and information to take away and use straight away. Lots of valuable tools and cohesive approach.
Lynne was very talented at engaging the group and facilitating active learning. I was alert and interested throughout the day.
I found the Time Management course with ICML extremely useful with many tips that I can use in my role for a long time to come. Peter was very helpful and explained things to us in a simple and easy to understand manner.
Would recommend for any potential leaders! Great structure, provided clarity of what I’m in for.
Ralph was a fantastic facilitator. Thank you!! Excellent program. Ralph was able to tie people’s comments back to relevant content. He provokes a lot of insightful discussion.
Graham is absolutely excellent. Best facilitator I’ve seen. Well done. Gave me a basis for engaging that is based in behavioural science that helps confirm the approach I use.
Mechelle was engaging and had a sound knowledge of the subject. I plan to use the tools to provide a positive and energised culture to my team.
Graham was fantastic; best facilitator in 10 years of training.
Jill was knowledgeable, presented well and kept the session flowing and interesting. I would recommend this to others.
I gained valuable information on audience, structure writing and the correct use of grammar and punctuation
I found the workshop to be extremely interactive, engaging and enjoyable. Certainly exceeded my expectations.
We had way too much fun! Such a safe environment for a tricky topic.
The program was very interesting and had lots of fun. David was a great facilitator. He helped me how to get into the other person’s brain.
The course was relevant, practical, interesting and fun. It is not just textbook learning but understanding how to incorporate the models and information into everyday practice.
Mark engaged well, great knowledge and encouraged conversation. Reinforced my management style and gave me a few new methods.
I really enjoyed the workshop – it made me think differently and how I can use different strategies to improve my management/leadership. Thanks Mark.
Paddy provided an informative friendly atmosphere. Enjoyed the experience and was easy to share and relate personal experiences.
Training was beneficial and I was happy with Craig’s delivery. I have had a lot of management training before and facilitated similar topics myself but it was amazing to be able to pick up some further tips.
I got so much out of today. I was extremely nervous coming in on the first day. Justine was so welcoming personable and knowledgeable. I really did push myself out of my comfort zone and got a lot in return. Would recommend to everyone.
Fantastic session facilitated by a very skilled and knowledgeable facilitator. The content of the course was exactly what was required. Amazing process and workshop. Skills gained will assist the team moving forward and from strength to strength.
Robin was knowledgeable, experienced and engaging. Great overview and helpful tools that I will be able to implement. The course was practical and made me think differently.
Always top quality facilitators. Paddy was fantastic and challenged us to think outside our comfort zone.
Graham provided me with a toolbox of techniques to resolve and handle complex situations with customers. Interactive, not just a lecture, real life examples. Graham has a great personality and very engaging, keep up the good work Graham.
Great facilitator, very easy to understand and a great person to learn from. These training days have been extremely beneficial and have helped me to grow.
I am going out with a wealth of knowledge from this workshop.
Many thanks to Peter and the crew at ICML for a great course on Time Management. Understanding the course was easy through real life examples and strategies that are easy to remember and implement.
Thank you Suzanne - I really enjoyed meeting you and attending this course. Suzanne was a fantastic facilitator. I enjoyed this course and found it very informative and useful in everyday dealings with people.
Justine had me engaged from the beginning and I enjoyed both her interaction with us and our participation.
All examples were highly relevant and focused at our industry – Renee’s knowledge of the industry and company really helped. You may think you know everything required for your role – this course will identify areas you never knew.
The course was very thorough and covered exactly what I requested through the pre-course survey. I liked that there was theory, examples, exercises, text etc but also focussed on following initiative and not on complicating matters.
Good resource material and relevant to current workplace situations. I enjoyed the course – it was run in a professional manner.
Mark was excellent! He spoke well, was engaging, used great examples, applied the theories and I loved the mix of different methods eg. group activities, videos, role plays etc. The workbook and handouts were excellent and useful. Enjoyed learning a theory but also knowing strategies to use when something wasn’t working. Videos and team activities were excellent.
We have had an ongoing relationship with ICML for over four years at Wyndham City Council. Peter Munnik and his team of experienced, engaging and knowledgeable facilitators make my job very easy as they have proven time and again to be flexible and only too willing to accommodate our needs every time they deliver programs at our workplace. Their programs are always well received by our staff and I wouldn’t hesitate to call them with future needs.
I found Renee to be a natural charismatic facilitator with a passion for what she teaches.
Mark had great charisma and delivered the course very well. The workbooks had a great depth of concepts without being too much information. The use of videos by the instructor to demonstrate was great. Mark showed to have a lot of experience in the role he played delivering the course. He also demonstrated that he understood the needs of each person attending and used it to focus on different members of the group in different parts of the training.
The workshop was rewarding and has given me insight into people management and a strong framework to build teams that deliver the right result for the organisation. Jill was excellent, engaging and informative.
Very beneficial workshop – has helped me feel more comfortable about giving “feedback”.
The program reaffirmed my skills and the facilitation was engaging, entertaining and knowledgeable. Lynne was a fabulous, engaging presenter.
Very thorough workshop. Robin was very good and knows his stuff. Robin really knew what he was talking about and was very engaging and confident in delivering the content of the course.
Rose is very knowledgeable and a professional trainer. Skills provided from training were specific and relevant. These are skills that every HR Manager needs to have.
Great content and facilitator! Graham was very knowledgeable and engaging; really good at listening and reflecting. The program reinforced techniques I had been exposed to before and gave me an opportunity to practise them.
The course was excellent. I would recommend the course for someone like myself because you gained a lot that you would not know.
Thought the course was great – huge amount of information. I didn’t think that I would learn so much.
Suzanne was interactive and connected well with the group. The course material to take home will help keep the material fresh. It was fantastic!
Best training course I have attended in 3 years. Jill best presenter of a course I have attended for a long time. Thank you.
Renee was a great facilitator and the content was new and very useful. I can implement these models in day to day operations. Renee has a great ability to breakdown complex models with common examples.
Renee was great at adjusting the course content to specific participant needs. She is an energetic presenter who listened to participant’s wishes and attended to them well, despite the diversity of client needs in the room. I came away with useful, practical ideas to put to use. Thank you.
I like the flexibility of moving things around and responding to audience. The various models are always useful but I think the practice discussions were the most valuable.
Thanks Robin for a very informative and practical day. I will definitely implement some of the learnings in my current project. Lots of great, practical tools and information.
I liked all the scientific aspects of the course and the practical assessments. It was really easy to understand and the content was clear. I found the reading and the running of each segment very useful. My awareness and understanding of Emotional Intelligence has helped me to understand a lot more about human behaviour and why we do what we do.
Excellent facilitator. Made to be a teacher! Interactive, relevant, course was tailored and specific to our business.
Renee was very clear and to the point. Covered a broad range of methods. The course was very well set up and structured. I would definitely recommend this course, it opens the mind to different ways of processing information.
Ralph is brilliant, friendly, engaged realistic. Ralph was a pleasure to learn from. He understood that we are already sales professionals and didn’t preach or lecture to us.
Having done many of these types of courses over the years – Marks approach was like a whiff of fresh air. Thanks Mark. The interaction and delivery was first class – I love to hear the variables and new ideas that will help my performance.
The Customer Service program was one of the best I’ve attended, facilitated brilliantly by Graham! Graham is an outstanding facilitator who engages sincerely with all attendees.
Renee is very friendly and very knowledgeable – very responsive to the group’s needs. There are some really great tools that I can incorporate into my day to life – both work and home.
Great tips to help with current job. Tailored well to needs of the group. Feel more aware about how projects run start to finish.
Suzanne was the right mix of fun and informative. The session was really useful and I will definitely be using the strategies.
Michael went above and beyond to deliver a series of customer service workshops catered to our individual needs. Excellent!
Justine provided excellent explanations and examples to help me understand better, especially with my limited experience of facilitation. I liked that Justine paused sometimes and asked if we observed how she was using the techniques in this facilitation. These examples were the best way to understand and memorise theory part better. Thank you Justine! It was an amazing facilitation and I learned a lot from it.
The Presenting with Impact Course far exceeded my expectations and I now feel more confident when presenting and have developed many helpful tools to create a punchy presentation.
The content was presented in a way that was appealing to a variety of learning styles. Renee was a great facilitator, very engaging, energetic, referred often to sources and references. Renee read the room really well and delivered the content accordingly - a great mix of presenting styles used (audio, visual, group, self-reflecting).
Well presented, great balance of theory and practical exercise and a fantastic presenter/facilitator who is an absolute beauty. Great energy levels, Graham you are a star. Whatever they are paying you Graham, they should double it!!
Fabulous, knowledgeable, responsive presenter brought the subject material to life – with clarity. Focus on 'take aways' to work on which I will work on. Thank you so much.
This session was way more interesting, dynamic and playful than the summary led me to believe - I thought I might be going to something fairly 'dry' but it wasn't at all. I have recommended it to my senior manager to use as an away day session, it was that good. I think ALL staff could really benefit from it - not just managers or team leaders.
Great knowledge by facilitator, kept the course interesting by mixing up the pace with activities. As soon as I finished the course I came back to my desk and started writing lists of my tasks – it has definitely inspired me to rethink the work that I am doing in a day and how I can fit more in. I would definitely recommend the course – even though I thought I was ok at time management, the course helps you better understand how you can make better use of your time.
Anita is a very engaging facilitator, has excellent knowledge and makes you feel encouraged to contribute. Really enjoyed the workshop. Very practical and will be easy to implement day to day.
The program has given me some helpful tools on how to diffuse and how to handle objections. Ralph was very informative and helpful. The session was relevant to our roles and the lesson can be used in daily interactions. I intend to call out aggressive behaviour or situations that are not entirely on topic or professional.
Renee is great: great awareness of the groups knowledge/energy level. Kept everyone interested and ensured we got a lot out of the course.
Practical information which was easy to relate to. By using personal experiences, I found it easy to communicate with Suzanne.
Being assertive in your communications is a skill too many people are lacking in. There can be a fine line between being aggressive and being assertive, and that's often the reason many are too cautious to even approach it. Yet asserting yourself is key to performing in your career. Here are three tips for how....