High-performing staff are worth their weight in gold. How can you develop your employees to achieve this standard? Here are four training methods to try....
Whether you’re an experienced executive or aspiring leader, you’ll find ICML training and development programs inspiring and fascinating. We create and facilitate tailored learning experiences that make you better at your job. After our programs you will enjoy your work and personal life more. You’ll be happier and more productive. We don’t do quick fixes. We build lasting and enduring skills and productivity improvements through powerful, tailored learning solutions. Ask us how.
All examples were highly relevant and focused at our industry – Renee’s knowledge of the industry and company really helped. You may think you know everything required for your role – this course will identify areas you never knew.
The workshop gave me the skills to write more persuasively and I have a better understanding as to how I should structure my writing. ICML's organisation was excellent; I had a reminder several times about my attendance including email, text message.
The workshop was rewarding and has given me insight into people management and a strong framework to build teams that deliver the right result for the organisation. Jill was excellent, engaging and informative.
Rose was brilliant! So much course work to get through in a short time frame but it remained interesting and engaging. I found the interactive nature of how Rose ran through the course work really effective.
Excellent workshop. Really relevant and engaging – one of the best I have been to while working at Victorian Ombudsman.
Rose was great, clear, very easy to listen to – I didn’t get bored or distracted The day went really fast with really relevant material and interesting topics.
Justine practises what she preaches – very refreshing for her to go through techniques and then highlight examples of how she demonstrated those techniques earlier in the session. Raised very interesting and equally important aspects of facilitation that we often perceive as optional (eg. reading body language to gauge engagement). Absolutely enjoyed Justine’s training session especially around her different styles of keeping us engaged and demonstrating her examples and techniques during the session.
Being a trainer and attending a workshop, is like being a Chef and eating at someone else’s restaurant. You would assess every aspect. Simply put, end of the day the participants wanted more… there was never a dull moment, my jaw bone hurts after laughing and smiling all day, at the same time we had so many light bulb moments, that we lost count.
Mechelle was very engaging and was very skilled in managing a group made up of very different people. I had participant in some leadership training previously. This training allowed me to learn new skills and practice and further developing my existing skills. Mechelle tailored her approach effortlessly to meet the needs of the group.
Renee was very engaging, knowledgeable, well spoken, very presentable. Facilitator/room interaction was enjoyable and insightful. It was great! One of the best workshops I’ve participated in!
Suzanne is an expert in the content and ability to deliver. I enjoyed developing greater understanding of my weakness and areas I need to be aware of. Adult, Parent and Child responses – I will be using this in supervision to engage and develop staff.
Great presentation skills. Kept the course flowing well. Peter was a great facilitator.
I really enjoyed it – exceeded expectations. Fantastic, engaging facilitators who use great personal experience stories. Feel much more confident in managing staff. Would highly recommend it.
Highly recommend Rose as a Facilitator as she provided great exercises for demonstrating models and also prompted great discussions amongst my colleagues and I on how we implement these in the workplace.
Vanessa’s method of delivering the training was excellent and so specific to what goes on here. Her delivery was excellent and she was someone you automatically feel comfortable with. Every person in the training was engaged and took part in discussion, I know from speaking with them that every single person has walked away from the training taking something with them that will help them. It was so great that we didn’t have to sit and work and through a book, we all had a laugh and we saw a side of some people that we would never had seen if we had not all come together.
Renee is obviously very skilled, knowledgeable and passionate about her subject. I found this course to be engaging, informative and challenging. I actually can see myself using these new skills on a daily basis – both at home and in the workplace. I’m excited about using them – Thanks Renee.
Robin is highly approachable and engaging in his presentation style and he presented his information clearly. This was a great opportunity to not only reinforce my existing knowledge but to enhance my skill set to be better equipped to tackle the project management required in my role.
Fantastic, down to earth practical training with great examples from both company and application with our company.
I found the Time Management course with ICML extremely useful with many tips that I can use in my role for a long time to come. Peter was very helpful and explained things to us in a simple and easy to understand manner.
The workshop was very informative and great examples of application that are relatable in my work life. Lynne is a delight to spend the day with. Lynne is very passionate and experienced: I had an entertaining and enjoyable day.
Peter is a great trainer/facilitator. Very clear and engaging in his presentation. Very helpful in my every day email correspondence and program report writing.
Suzanne has excellent examples on every part of the course, as well as strongly encouraging us to participate. Great, active facilitator that engaged the group for the entire day.
The program has given me some helpful tools on how to diffuse and how to handle objections. Ralph was very informative and helpful. The session was relevant to our roles and the lesson can be used in daily interactions. I intend to call out aggressive behaviour or situations that are not entirely on topic or professional.
The course was excellent. I would recommend the course for someone like myself because you gained a lot that you would not know.
Thanks Robin for a very informative and practical day. I will definitely implement some of the learnings in my current project. Lots of great, practical tools and information.
Best training course I have attended in 3 years. Jill best presenter of a course I have attended for a long time. Thank you.
Renee was ten times more engaging than I expected and has given me the techniques to be more confident as a saleperson.
Justine delivered an interactive strong session- dynamic presenter giving a positive attitude to complete the job!
Mark was very knowledgeable and encouraged participation which was great. The workshop had great content and presentation. Very useful skills that I will definitely be applying.
Graham is very engaging. He moves through the materials at a good pace and is always very positive in his feedback. Now have some useful strategies to practise and use both at work and home.
The course was very engaging and the outcomes were clear and met. Shaun definitely helped me to reflect on my past experiences and shed light on how I would approach my future encounters for a better outcome! I loved it!
Highly recommended to everyone who relates to people from different cultures and backgrounds. The course is done professionally, effectively and very helpful. I gained more confidents in saying “no” and express my opinions directly yet respectfully. Thank you, Justine!
Suzanne was great. Highly recommended, especially in a small group, to help grow and feed confidence.
Renee was superb. I would highly recommend this course. Renee is a fantastic trainer and presented information in an easily manageable and understandable format.
The content was presented in a way that was appealing to a variety of learning styles. Renee was a great facilitator, very engaging, energetic, referred often to sources and references. Renee read the room really well and delivered the content accordingly - a great mix of presenting styles used (audio, visual, group, self-reflecting).
A great session to identify where our team is at and how and where future opportunities are. Very impressed with how Ralph read and worked with the group.
Fantastic! Lynne had done great research and prepared relevant documents that were presented well. Lynne was fantastic. She gave great tips that will make a huge difference to our business both externally and internally.
Fantastic day – time well spent! Good balance of content/activities; good engagement; good focus on pragmatic changes we can make. Took away a few key tips and tricks which I can immediately integrate into the way I do things.
Great hands on knowledge which Robin used as examples for explanations. His knowledge came from experience, not a text book. It was great that the program was not set in concrete and could be structured around the participant’s needs.
Had a valuable day with Peter developing skills that will be of great benefit professionally and personally. Was a good learning environment for me. Exactly what I needed. It has given me renewed confidence and an ability to more effectively plan and write with purpose and direction. It was great.
‘Practical advice which will be implemented immediately’ ‘Appreciated Lynne’s efforts to answers everyone’s questions and she provided great responses’
Mark was terrific – great anecdotes, knew his material. He made the day – which I thought would be too long – fun, engaging, thought provoking and I walk away with actual tools and strategies. Look forward to another session with Mark at the lecturn.
Mark is energetic, gets everyone involved! You walk away new enhanced skills plus loads of confidence to succeed!!
Renee was great at adjusting the course content to specific participant needs. She is an energetic presenter who listened to participant’s wishes and attended to them well, despite the diversity of client needs in the room. I came away with useful, practical ideas to put to use. Thank you.
Rose is a great speaker that encouraged participation from everyone. Her content delivery was very good.
The course really took it to another level and has 100% addressed what I wanted to get out of this course. The facilitator was excellent and really worked to build a friendly, encouraging and constructive environment.
A great session to quickly upskill key staff. The participants were motivated, as they absorbed the content and were excited to practise their new skills. It was a great refresher on communication and leadership.
Relevant to my life on a personal and professional level – skills for life, not just work. Renee is a fantastic speaker, warm, engaging, passionate about what she does, knows her stuff.
‘Suzanne tackled a broad and potentially confusing brief with great skill – thanks’
Renee!! She was fabulous, brilliant with her training. Loved every bit of the training, which added so much value altogether.
I would highly recommend this course to other potential leaders. This course content is relevant and eye opening and the facilitator is very informed, experienced and hands on. My company’s money has been well spent!
This training company consistently produces great sessions and I really enjoy them!
Class delivered in an interactive and engaging way. Based on concrete examples which makes it easy to understand and retain.
I would recommend this to all companies, being able to manage yourself and your time is extremely important. Having the tools to do so is empowering. Graham’s delivery of the course was very engaging, it made the outcome easy to deliver and inviting for people to participate.
Great tips to help with current job. Tailored well to needs of the group. Feel more aware about how projects run start to finish.
This workshop and material was excellent and very well adapted to our needs to improve our techniques. I would recommend this course for its effectiveness. It has opened my mind to a series of selling techniques – which are priceless.
MEA is a National Membership organisation for Electrical Contractors and we provide education technical and business support to assist members successfully run their business. We are continually wanting to learn and improve every facet of our business but recently identified that some of our staff lacked confidence in some interactions with members. In conjunction with ICML we designed and delivered a Member Engagement session that assisted the staff identify their “pinch points”, identified ways to overcome and began us on the road to design our very own member playbook. The presenter was great. In a short time period she was able to discern our needs, work with 3 senior managers across different functional groups and designed a session that was engaging, full of team lead ideas and learnings that shared our collective strengths to combat our perceived weakness. It was a great day and achieved everything we needed.
Course was excellent. I learnt a lot. Suzanne was fantastic, very amusing, factual, a great presenter.
This session was way more interesting, dynamic and playful than the summary led me to believe - I thought I might be going to something fairly 'dry' but it wasn't at all. I have recommended it to my senior manager to use as an away day session, it was that good. I think ALL staff could really benefit from it - not just managers or team leaders.
I cannot speak highly enough of the content, the importance in our roles, or the relevance to our team right at the moment. Application within and beyond professional roles. Very relevant and entirely appropriate delivery – the content and the facilitation itself.
Robin was knowledgeable, experienced and engaging. Great overview and helpful tools that I will be able to implement. The course was practical and made me think differently.
Paul was fantastic. Paul chose key subjects to discuss and then delved deeper. Great information and facilitator. The program was very engaging and interactive.
Shaun was informative, useful and fun. I found being able to categorise actions, strategies and behaviours most useful.
Graham was very engaging, his message was positive and filled you with confidence that you could implement what he taught in your day to day work life. Couldn’t recommend Graham highly enough.
Suzanne was great - she was able to provide us with information in a relatable, interactive and educational way. I learnt a great deal that can easily apply in my personal and professional life. Very valuable training.
Craig is a fantastic facilitator. He is very knowledgeable, a great presenter/speaker, he is warm and very positive. Clearly a subject matter expert. Great experience, and great to meet him. Thanks Craig!
Suzanne has a fantastic ability to engage the group whilst delivering the content in an easily digestible manner. Could not recommend any better – excellent. Thank you.
Peter was an engaging trainer. Best training day I have ever had! The training day with Peter was insightful and enjoyable. This course and day exceeded my expectations – I can’t recommend this enough!
We engaged ICML for a tailored Influencing skills program for our team of senior leaders in our department. ICML listened well to our needs and tailored a program delivered over multiple workshops. The emphasis was on understanding and applying influencing skills from a behavioural psychology point of view. The facilitator Suzanne Loubris certainly delivered on this. Suzanne’s psychology background and experience was instrumental in her facilitation of the program. She offered a framework to understand what motivates others and introduced a simple but effective approach to understanding and adapting to different behavioural types. Suzanne was a great facilitator. She helped the team gain confidence and practical skills to positively influence a variety of internal and external stakeholders. I have already recommended this program and ICML to colleagues.
Robin provided a good overview, practical tips and hints. I feel that my confidence in managing a project has increased and the aura around “project management” has been demystified.
It was fantastic! Peter was very professional, engaging and great at facilitating. Extremely useful and I will be implementing tips I learnt from this course in daily life. Definitely recommend it.
The program moved me from a theoretical understanding of the topic to what EI actually meant and looks like and feels. It is only with this insight do I feel able to implement some of the learnings (baby steps) into how I relate to others. Thank you Suzanne – it was spectacular..
On behalf of Rinnai, I would like to say a big thank you to ICML and Mark on the delivery of a professional “Essential Leadership Skills” program. It well exceeded the expectations of all participants. The overall feedback was excellent. The program content was very relevant and very interactive. Mark was thorough, knowledgeable, approachable, funny and very engaging in his delivery. We will not hesitate to use your organisation for any future training programs that we roll out at Rinnai. Well done!
Connected lots of dots for me. Phil was an excellent facilitator who was extremely knowledgeable and experienced. I learnt a lot. The theory and then practical tools to implement the theory was priceless.
Paddy was brilliant! The workshop was fantastic! GROW was quite a useful approach. Will surely recommend to others as it is a ‘value-add’ course.
Highly recommended. This course is very useful to discover a lot of hidden qualities that we have. The facilitator is very knowledgeable and engaging.
I have a diploma in management and wasn’t sure if this course would be worth participating in. I was extremely happy to find the course beneficial. Renee’s coaching and commitment to making sure everyone in the course understood the concepts was fantastic.
We approached ICML one year ago for an in-house training for our organisation. We are grateful for the hard work and exemplary service provided by Peter and his team. ICML’s team gives our organization great support. They are knowledgeable, responsive and thorough, and all this at an excellent value. We highly recommend ICML for all kinds of training an organization would need.
Ralph is a great communicator, engaging and stuck to the time. It has been specific to my job and a lot of it has resonated with me. I will incorporate what I have learnt in my job. Great program and great facilitator. Highly recommend ICML and Ralph.
On behalf of the Sales Team and William Adams I would like to thank ICML for your participation in our preparation sessions, willingness to be flexible to suit our demands and ability to provide the perfect facilitator (Robert) for the audience and subject at hand. I have had nothing but glowing reports on the way the session was managed along with information and advice that was communicated in a way so it resonated with the wide variety of attendees with experience levels ranging from one to over twenty years. ICML has managed to fulfil our requirements regardless of the challenges our specific content and logistic requirements have thrown your way. We would certainly recommend your company to others looking to train their workforce.
Thought that enthusiasm was great and amount of involvement kept it interesting. This involved a lot of action and suggestions to implement. Very well structured and adequate involvement and explanations.
Mark has excellent knowledge of leadership and managing performance. Great tempo and style.
A hands-on, no-nonsense course that enabled all participants – government, corporate, non-profit – gain practical skills to hone emotional intelligence. I’ve walked away with brain brimming.
Graham is absolutely excellent. Best facilitator I’ve seen. Well done. Gave me a basis for engaging that is based in behavioural science that helps confirm the approach I use.
The program provided tools to deal with relationships within the office, how we can achieve standards. Lynne didn’t drop a beat the whole time: engagement was excellent.
This has been an eye opening experience and will definitely change my old habits. This program will definitely get you thinking about changing old writing habits and help you to develop a new set of writing skills to communication to high level executives, managers and board members.
I found the program very informative. Would have liked it to be longer so more theories could be considered. Mark was very engaging and made the material interesting and enjoyable.
Maggie is fabulous! One of the best facilitators I have seen. Engaging, thoughtful and approachable with a strong knowledge of the subject matter.
Peter kept the content interesting and let the group influence where the day went. Some very practical solutions to some very overwhelming problems.
I found this course very interactive and therefore extremely interesting. One of the best things was that Suzanne did not use PPT. or any high tech material. She presented real life examples that I can relate to. I will recommend this course to my friends and fellow colleagues.
Dealing with training and coaching almost daily, I now have the tools to be able to do this more effectively. Thank you for a great day! I am leaving with a head full of knowledge and the confidence to tackle coaching and training.
Mechelle was engaging and had sound knowledge of the subject. I plan to use the tools to provide a positive and energised culture to my team.
Rose was genuine, happy and a natural facilitator. She gave honest and meaningful feedback. The course was practical, important and tangible to many situations. There were a lot of great insights and techniques.
I found Renee to be a natural charismatic facilitator with a passion for what she teaches.
The Customer Service program was one of the best I’ve attended, facilitated brilliantly by Graham! Graham is an outstanding facilitator who engages sincerely with all attendees.
Fantastic! Really helpful and useful techniques. Justine is very engaging and I would recommend the course to others – very helpful. The course was straight forward with helpful strategies I’m able to use in developing my skills of staff management. I am feeling much more confident after completing this session.
Loved the course Project Management Essentials. Would surely recommend it to anyone who needs it. Robin has been excellent and helped clear the doubts that arose during the course. The course gives a lot of insights into Project Management. I learnt a lot of things I can improve on.
I’m excited to go back to the workforce and start using some of the tools that I’ve been give. The course was a good refresher and very practical. It’s reinspired my interest in project management. Robin provided good examples/scenarios throughout the day and lots of great little tips. I will be sending staff through this course before they embark on any major project.
Great workshop which was flexible to our needs both before the sessions and during as concerns and questions were raised. Rose is a fantastic facilitator with a great wealth of experience and knowledge that helped our group to brainstorm ideas to resolve our existing issues and personal shortfalls.
It made me realise to be more non judgemental and look at why people may be acting in certain ways. Also how my actions and responses could be seen by other people.
Very interesting and thought provoking on dealing with different personality types. Very well presented.
Renee was a great facilitator and the content was new and very useful. I can implement these models in day to day operations. Renee has a great ability to breakdown complex models with common examples.
Great knowledge by facilitator, kept the course interesting by mixing up the pace with activities. As soon as I finished the course I came back to my desk and started writing lists of my tasks – it has definitely inspired me to rethink the work that I am doing in a day and how I can fit more in. I would definitely recommend the course – even though I thought I was ok at time management, the course helps you better understand how you can make better use of your time.
I would recommend anyone to do this course. Got a lot out of the day – Peter is a great presenter.
Suzanne was very informative and made the day very interesting. All the information was relevant and very useful.
Mechelle was very resourceful, very knowledgeable and very inspiring to improving customer experience. Great tools and suggestions to take back to work area. I love how Mechelle puts important aspects of value to customer service experience.
Suzanne was interactive and connected well with the group. The course material to take home will help keep the material fresh. It was fantastic!
Mechelle was excellent! She made the course fun and was really engaging - she built a great rapport with our group. Skills we learnt were extremely practical and we could all relate to the content. I now have plan I can put into place. I also liked that it was clear and we could all relate to the content. I really loved the course and I hope to apply the learnings in my career.
We have had an ongoing relationship with ICML for over four years at Wyndham City Council. Peter Munnik and his team of experienced, engaging and knowledgeable facilitators make my job very easy as they have proven time and again to be flexible and only too willing to accommodate our needs every time they deliver programs at our workplace. Their programs are always well received by our staff and I wouldn’t hesitate to call them with future needs.
Mark was a very engaging and open facilitator. He made the day fun with great anecdotes and visual aids. Taught simple but effective strategies to get the most out of both professional and personal life.
Graham is an excellent trainer who clearly enjoys what he does. Thanks for the day.
Honestly, I didn’t find any past workshops as interesting as this. Amazing use of verbal and non-verbal communication.
The program covered information, skills and competencies that are very relevant to me professionally. Rob was excellent. Engaging. Knowledgeable. Likeable. Adaptable. He’s an engaging coach and trainer. I’m very grateful to have had this experience.
Really interactive and informative. Great content.
Robin was really good at explaining all the terminology clearly and gave examples that helped me to understand better. This has helped me learn all the basics and the tools how to best tackle a project from start to finish.
Anita did a great job making the material relevant for our circumstances. Great advice of how to deal with real examples. Easy to understand and makes the whole idea of project management less daunting. The workshop provides a very easy to follow and implement process. Information was great detail but not overwhelming.
Training was beneficial and I was happy with Craig’s delivery. I have had a lot of management training before and facilitated similar topics myself but it was amazing to be able to pick up some further tips.
Great course which gives you tools you can implement straight away
Mark has a great presentation style. Very engaging and great use of stories and games to keep you engaged. The workshop did deliver great skills and points that I will use for my next presentation.
I found this course to be more than informative. The information on the day and the course material was amazing. I feel more motivated to get back to work and slowly implement everything I’ve learnt. Renee was awesome. Thank you!
Suzanne is happy, friendly and engaged with real life examples for people to relate to.
Maggie is an excellent facilitator with great insight into team dynamics. I gained a better insight into human nature and behaviour and skills/tools to improve communication and team rapport. Maggie made the program engaging and accessible – she is a highly skilled facilitator and read the room well.
We had way too much fun! Such a safe environment for a tricky topic.
Maggie was fantastic, knowledgeable, informed and equipped with examples and research.
Lynne was great – delivered really well and kept it interesting. I learned skills and tips that will really easy to apply to my writing.
We have used ICML for various training courses now, which were well received by all attendees and had positive impact on the way we do things. We like the fact that ICML engage with the business and get participants to answer questions before the course so that that it will be relevant to us when we attend, and the ease and flexibility of arranging the program. We will definitely use ICML again.
I loved the course. The facilitator was very interactive, engaging, making the course enjoyable.
Maggie was fantastic! Really informative, knowledgeable and provided a very supportive environment. An open environment to speak freely with colleagues. Some really great insights into communication styles and tactics.
I really enjoyed the workshop – it made me think differently and how I can use different strategies to improve my management/leadership. Thanks Mark.
Thought the course was great – huge amount of information. I didn’t think that I would learn so much.
Many thanks to Peter and the crew at ICML for a great course on Time Management. Understanding the course was easy through real life examples and strategies that are easy to remember and implement.
Renee was lovely. Obviously very knowledgeable about her subject matter.
I am already using the skills by referring to the quick reference guides and participant manual. I am now writing in the active voice and am clearly including my main message first. I have booked for the Advanced Business Writing workshop – I can’t wait.
I learnt a lot in a very short time. Addressed almost every issue the team could think of. The course was excellent all round!
Mark is professional, well humoured and presented. A joy to learn from while showing seriousness when called for. Quality course – great start. Enjoyable and informative. I feel better prepared to enter negotiations and will look further into certain aspects. Simple steps that are easy to apply to great effect.
Robin is a great facilitator, rich in experience. Very good first step into PM world for me. Most of the topics are known already, but I got some useful best practices and acknowledgement. Very useful new findings! Especially the electives after 4pm.
Peter is excellent. Facilitator tailored this training perfectly to our work. Strongly recommend this to anyone.
Not only was it a fun 2 days, but I learnt some powerful tools that I will certainly use in the future to enable me to me a more "focussed & fun" trainer. I would also highly recommend this course to anyone planning to "tread the carpet" in front of audiences, or to further their "quiver of tools" moving forward. Thanks to Lynne - the two days were one of the best "work days" that I have had, thank you.
I will definitely be applying much of the influencing skills across my team and wider staff in our business.
Excellent content that was really relevant to my role and my future as a leader/manager. Really interested in using the skill/will model and applying GROW and also improving and increasing coaching.
Thanks Renee, as I thought the training very relaxed, I found it comfortable to contribute. I would certainly recommend your services to others.
I liked all the scientific aspects of the course and the practical assessments. It was really easy to understand and the content was clear. I found the reading and the running of each segment very useful. My awareness and understanding of Emotional Intelligence has helped me to understand a lot more about human behaviour and why we do what we do.
The course was really interesting and relatable to my current work situation. I would definitely recommend the course, very practical. Mark had relevant knowledge and examples.
Renee has a very down to earth approach and is an engaging presenter. Very useful strategies, ideas and information to take away and use straight away. Lots of valuable tools and cohesive approach.
Suzanne was the right mix of fun and informative. The session was really useful and I will definitely be using the strategies.
Very useful, well run and makes one realise where we can improve our people skills.
Facilitator has a good relaxed style and gave relevant examples. Really good to get different ideas about how to manage staff and provide feedback.
Having done many of these types of courses over the years – Marks approach was like a whiff of fresh air. Thanks Mark. The interaction and delivery was first class – I love to hear the variables and new ideas that will help my performance.
A fun snapshot of all those important sales skills that sales people need to be successful and make an impact on their clients.
The course gave me a good understanding of how to manage a project from start to finish. I have not taken part in project management but this course gave me the confidence to want to start managing projects. Robin was an excellent facilitator – dynamic + knowledgeable.
This was a well organised and informative course that has practical applications. Robin had good examples and real life experience.
Would recommend for any potential leaders! Great structure, provided clarity of what I’m in for.
Paddy was informative with real life examples. The models provided are a tool which is easily adopted.
The program went above and beyond my expectations – all learnings will apply to both my professional and personal life. It was practical with plenty of day-to-day situations used as examples. Great engagement and direction and Suzanne kept everyone interested. I was able to work on some of my weaknesses whilst building up my strengths to improve my management and communication style. Thank you!
Great manual which I shall refer back to – so many points resonated with me. Will definitely use in professional and personal life. Super engaging facilitator, time flew! Loved all the activities. Suzanne made excellent points and I listened to every word. Super engaging, interesting, fun, helpful and overall awesome training. Would recommend to anyone and everyone. Thanks for a great day!
I completed this course 3 years ago and chose to do the course with Peter again to refresh. I find his style very informative and delivered with a sense of humour. I would recommend this course.
Graham was fantastic; best facilitator in 10 years of training.
A significant period of change in our organisation resulted in the identification of a broad range of training requirements. We contacted ICML who meet our immediate needs, but have also continued to work with us to further develop our employees. Training has been delivered at our business site, tailored to our objectives, with a personalised and practical focus. I don’t think I have ever received such positive and strong feedback from participants on the courses we have held – even our CE has heard the ‘buzz’ about the recent session, Advanced Business Writing, and the Executive team are participating in a further session. I would recommend ICML for any customised training to help your employees learn practical tips and reach their potential!!
Rose was excellent! She has a lovely style is pleasant and great humour. She is very knowledgeable. Thank you Rose.
Two half days well spent! In a short amount of time I have acquired some important tools to improve my team’s performance and my feedback to them. Excellent and quick understanding of our context.
Amazing facilitator. Have had many great ideas come to mind after hearing her experience.
Very informative session that will definitely support me in giving more engaging presentations. Mark has lots of knowledge, tips and energy.
Renee has excellent knowledge, is friendly and helpful. Greatly appreciated her flexibility and ability to tailor the course for the group.
A wonderful course delivered with a unique presentation style that kept me engaged throughout the day – all with only two powerpoint slides! I like the ability to take notes in course book and retain for future reference. How wonderful not to have course delivered by powerpoint – I think this greatly improves focus and knowledge retention.
Great stuff to hear real life experiences and referencing from a diverse range of sources. Loved the day, was awesome.
Rose was full of knowledge, additional reading & websites. The course was enjoyable and met my expectations on both day.
Mark’s teaching was very clear, understandable and very practical which made it easier for me to learn. Mark provided tools and educational information I had not experienced before. Whilst I use some of the techniques unconsciously it is good to understand the theory behind these.
The facilitator was engaging and sensitive to the audience. She was energetic and thorough. This course has given me insight into how to understand what makes some leaders tick. I have definitely become aware of myself and my potential to grow in influence.
Great introduction to facilitation with useful tools and ideas for implementation in the workplace. Justine is professional and personable. I feel like I have some great tools to go away with and make great changes.
Renee was fabulous, she was an enthusiastic and knowledgeable presenter who demonstrated her skills and knowledge – she remained authentic and engaging throughout.
A great job. Will recommend this workshop for the other two centres. Rob customised the program to the needs of the group. Rob was excellent, read the group, excellent pace and people were engaged.
I thoroughly enjoyed the session. It was well presented and all the information can be applied to my role. I am looking forward to managing my time when I return to work.
The course was really good. Mark was well experienced and happy to provide as much information as he could. I was happy with the content of the course.
Monique was very personable and related to all in the group. Great program. My team found it very beneficial and felt they could apply it to the workplace. The program was very relevant, interesting and achievable.
Peter has been excellent keeping the audience attention throughout the whole session. Gained several concepts both theoretical and practical. Provided a lot of practical tools.
Rose made me feel incredibly comfortable through the entire day and coached me towards achieving my goals. She provided a lot of professional advice and has really steered me in the right direction. The interactive part of the one on one coaching was incredibly useful, it forced me out of my comfort zone and encouraged me to confidently speak up. I would recommend ICML (Rose) to anyone who I thought could do with a little help to build their professional confidence in facilitation.’
Excellent delivery of material and easily connected to my workplace situations. The course is very powerful in being able to utilise a range of frameworks and methods to pursue team building and performance excellence.
Thoroughly enjoyed the workshop. Suzanne was very engaging and knowledgeable and made the learning very accessible.
Renee is very friendly and very knowledgeable – very responsive to the group’s needs. There are some really great tools that I can incorporate into my day to life – both work and home.
I was engaged the whole course. I feel like I can go away and use this not only at work but in day to day life. I really enjoyed the practical side. Renee was down to earth and understanding and made us feel very comfortable.
Anita brings a great deal of knowledge and passion to the course. Lots of great useful information and suggested actions. Very useful.
Justine was very engaging and was able to have open discussions. I enjoyed the small group size and was really able to participate and be heard.
The course gave me lots of opportunities to role play and practise the theory. Well worth it.
Renee is a highly engaging presenter with an easy going but authoritative style that kept everyone involved and attentive.
This course is such an interesting one. The facilitator was engaging, knowledgeable, energetic, fun and motivating. I love the way it was delivered in a very interactive was with great examples and materials.
As a project manager myself, the content was familiar but was still a good reminder of important tools and skills and provided good interaction with colleagues on the topic. John was an excellent facilitator – highly engaging and able to deliver the material in an easy format.
Renee is great: great awareness of the groups knowledge/energy level. Kept everyone interested and ensured we got a lot out of the course.
The course was interactive with solid direction and positive guidance. I loved how Rose had really delved into the pre-course surveys and expected individual outcomes.
Anita is a very engaging facilitator, has excellent knowledge and makes you feel encouraged to contribute. Really enjoyed the workshop. Very practical and will be easy to implement day to day.
I thought Renee delivered the course in an enlightening way. I felt that the group were engaged throughout the course which allowed ease participation. A great course which has given me skills in areas which I lacked.
I’ve done several presentation courses but this one was the best! Very knowledgeable and effective trainer, great takeaway practical take away points.
Mechelle was engaging and had a sound knowledge of the subject. I plan to use the tools to provide a positive and energised culture to my team.
Facilitator, program, workshop – all good. I am definitely more confident of the techniques that I have learned here can be applied in my daily tasks.
I really enjoyed this course and can immediately deploy tactics I’ve learnt today, in my work. Lynne was a fantastic presenter, knowledgeable, funny and professional.
Peter kept the content interesting and let the group influence where the day went. Some very practical solutions to some very overwhelming problems.
Fabulous, knowledgeable, responsive presenter brought the subject material to life – with clarity. Focus on 'take aways' to work on which I will work on. Thank you so much.
Well presented, great balance of theory and practical exercise and a fantastic presenter/facilitator who is an absolute beauty. Great energy levels, Graham you are a star. Whatever they are paying you Graham, they should double it!!
Suzanne was a brilliant trainer, her knowledge of the subject matter was excellent and I enjoyed her style (very engaging and with real life examples). I found this training to be one of the best I’ve attended for a long time. Suzanne’s extensive knowledge of the subject matter meant strong theoretical concepts were explored and the group could dive deep into real-world applications of how to be assertive in both our personal and professional lives. Thank you very much for a valuable day of assertiveness training.
Fantastic facilitator – extremely knowledgeable. Highly recommend course to anyone doing PEP/PES – this makes the process clear and understandable.
The course was very thorough and covered exactly what I requested through the pre-course survey. I liked that there was theory, examples, exercises, text etc but also focussed on following initiative and not on complicating matters.
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